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AutoValue Hyundai Niagara Falls
Niagara Falls, ON
876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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876 Reviews of AutoValue Hyundai Niagara Falls
July 20, 2017
Welcome to the "hood" -no pun intended! As a newbee to the Falls, I Googled Hyundai dealers and came across Dealer Rater and Auto Value Hyundai. As one who's pretty protective of what's unde As a newbee to the Falls, I Googled Hyundai dealers and came across Dealer Rater and Auto Value Hyundai. As one who's pretty protective of what's under the hood, I read some of the reviews and didn't think twice about calling them as seemed everybody was treated well. Tina was fantastic in setting everything up upon my arrival and going over all the details. Drive back home by John and the shuttle service provided was excellent. Very happy with service by friendly, happy and caring people. Have certainly made me feel welcome. Thanks More
by Giber14
Employees Worked With
Glen, Service Tech, Tina Kennedy
July 14, 2017
2009 infiniti the service staff were top notch, professional and thorough...first class all the way definitely an example of true pride in the service they provide the service staff were top notch, professional and thorough...first class all the way definitely an example of true pride in the service they provide..thank you autovalue hyundai More
by infiniti09
Employees Worked With
Tina Kennedy, Ralph Scheuermann
June 16, 2017
Service for Alberta resident! We are on our way to Newfoundland and our 2011 Hyundai needed an oil change. I just dropped in off the street about 4:30 p.m. Tina was so accommodat We are on our way to Newfoundland and our 2011 Hyundai needed an oil change. I just dropped in off the street about 4:30 p.m. Tina was so accommodating and was graciously able to fit me in. Thank you so much! More
by Alberta Resident
Employees Worked With
There was another very accommodating young lady at the service desk who typed up my information, but I am sorry that I don't remember her name., Tina Kennedy
June 09, 2017
Tina Kennedy services I have never felt more taken care of than I did at Auto value Hyundai. From the moment I walked in I couldn't believe how nice everyone was. From the I have never felt more taken care of than I did at Auto value Hyundai. From the moment I walked in I couldn't believe how nice everyone was. From the front desk,service associates and mechanics. One person in particular Tina Kennedy went way above and beyond her job to help me with my car issues. I cannot express how grateful I am for all she has done. She genuinely cares about her customers and is amazing at what she does. I will definitely be returning and recommending AutoValue yo everyone.!!! Thank you so much More
by Amanda
Employees Worked With
Tina Kennedy
June 07, 2017
I can't thank you enough! Tina has made all of my car troubles so simple these past few years. She ALWAYS goes above and beyond for me every time I come in! Tina has made all of my car troubles so simple these past few years. She ALWAYS goes above and beyond for me every time I come in! More
by Karlyduffin
Employees Worked With
Tina Kennedy
June 04, 2017
All challenges worked out! Everyone was helpful and friendly. Some generous and appreciated accommodations were made. An employee departure triggered a few omissions in the proc Everyone was helpful and friendly. Some generous and appreciated accommodations were made. An employee departure triggered a few omissions in the process. All errors were rectified. With a few process improvements (that are likely in place now) on the purchase side of things would lead to a higher overall rating. More
by VF
Employees Worked With
Robert Owens, Mary-Anne, Katelin, Kelly Melmoth, Allen Lovatt
May 30, 2017
Not Happy with the Service Department Sent my 17 year old son in for an oil change and to change out the winter tires for summers. The bill was over $200. I see on the receipt their pric Sent my 17 year old son in for an oil change and to change out the winter tires for summers. The bill was over $200. I see on the receipt their price for an oil change increased from $40 to $50. Tire change over went from $80 to $95. They told the 17 year old that 2 lights were out - which I don't think they were - only to have him drive away and now one of the headlights is out - hmmmm. I really feel they took advantage of having a young driver there that really doesn't know any different. When I called today to inquire the charges, I was asked "what difference does it make if we told you or your son about the price increases?" My response - because i would have walked away and went somewhere else. I know other places have a better price for oil changes and tire change overs. All I got was an "I'm sorry you feel that way". Won't be going back there again. It's too bad - I was really happy with my Sante Fe that I purchased from them - now I won't go back to the service department or any time in the future to get a new vehicle More
by Wbrant
Employees Worked With
Karen Fitzpatrick
May 26, 2017
Extremely Happy with the Service from day 1 I purchased my Hyundai in August of 2015 and have been extremely happy with the service since day 1. I have been servicing my car at the dealership an I purchased my Hyundai in August of 2015 and have been extremely happy with the service since day 1. I have been servicing my car at the dealership and each time the ladies at the desk are extremely helpful and kind. The service for my car is always done within a specific time frame and I always get a call when it is finished. I have taken advantage of the shuttle service they offer so I can go about my life while they are working on my car. Overall, the ladies Tina, Sheri, Jane, are great and so are the gents who service my Elantra. Thank you for always taking care of me and my car! More
by BrittanyShots
Employees Worked With
Jane, Sheri Stacey, Tina Kennedy
May 25, 2017
Three Strikes your OUT I left the Grimsby area and sadly changed my dealership to NF. Today was my third visit for an oil change and I actually walked out . Every time I've I left the Grimsby area and sadly changed my dealership to NF. Today was my third visit for an oil change and I actually walked out . Every time I've been waiting for an hour or more for an oil change. Last visit after waiting too long I was asked if I wanted a car wash but would have to wait another half hour. I of course declined. Today was going to be another 2 or more hour wait for an oil change because I had one issue I wanted checked??? The desk is extremely unorganised I feel they over book. Check in takes so long even though I'm always on time. Not impressed. Going back to lovely Grimsby where you pull your car inside their garage to a welcoming staff and organized clean desks. !!!!!! Sheri is a lovely woman and wants to be helpful however I feel the staff can't make a poor system run smoothly if they don't have the tools to do so. More
by Kim Cooper
Employees Worked With
Sheri Stacey
May 12, 2017
Best service dealership I've ever dealt with. This was the best experience I've ever had at any dealership. The workers are so friendly and happy to help you with anything. Tina, who specifically This was the best experience I've ever had at any dealership. The workers are so friendly and happy to help you with anything. Tina, who specifically helped me actually brought me into the shop to show me exactly what was going on which gave a very honest and hands on feel to the whole experience. Highly recommended, and I will be back! More
by Aricgreco
Employees Worked With
Tina Kennedy
