Applewood Kia Surrey

Dishonest, Untrustworthy and Willing to Risk Your Safety This dealership is willing to risk your safety and possibly your life. Do not trust anything any of the Sales people, the Sales Manager, or the Genera This dealership is willing to risk your safety and possibly your life. Do not trust anything any of the Sales people, the Sales Manager, or the General Manager say. Do your due diligence plus more if you ever think about buying a vehicle there. I'm not even sure dishonest is a strong enough term to use in describing the business ethics and actions of this dealer I could post the whole litany of events, but, in summary, we purchased a used Kia Sorrento from this dealer. When we purchased the vehicle they confirmed a full service and safety inspection was done on the vehicle prior to us purchasing, and even provided a copy of the report. Turns out they didn't feel it necessary to disclose or mention there was a serious engine failure recall that they had not performed the service on. The actual recall notice states that this engine failure could cause a serious accident. The car was purchased for use commuting daily during rush hour on Highway 1 in the Lower Mainland BC. We purchased this vehicle as my wife wanted a larger vehicle for increased safety. This dealer was willing to sell a vehicle, not disclose a significant issue that could have caused a serious accident and put lives (ours and other drivers on the road) at significant risk. Do not trust this dealer or anything they say. They do not disclose all relevant information. In fact, the engine did seize 5 months after we purchased while driving on the freeway. When we went back to the dealer for a discussion on what they could do for us, the General Manager (Peter) denied any responsibility for the issue, and stated there was nothing he, or the dealership could, or would do. Thankfully Kia Canada is recognizing its responsibility and having the engine replaced. I can only say. All is "NOT" good at Applewood. They are, in my opinion, essentially a dishonest car dealer, and its things like this that give all car dealers such as bad name. They deserve to be tagged with the description "Typical Used Car Salesman". I would not even give them one star as a rating, except its the lowest that can be given. Thanks Applewood Kia for almost causing my wife to be in a serious accident doing 100km per hour on the freeway. I'm happy to know you feel profit comes before peoples safety. More

Worse service ever Extremely bad service, I’m very unhappy and would never recommend this place to anyone. I got a Nissan GT-R R35 from this place, when I took the car h Extremely bad service, I’m very unhappy and would never recommend this place to anyone. I got a Nissan GT-R R35 from this place, when I took the car home I realized that one of the high beam headlights don’t work. I took the car back to the dealership and they blamed that on me saying that I’m responsible for it and offered no help what so ever. Also, when I bought the car they zip tied my number plate on a $75000 car instead of putting it on properly, very unprofessional. They say that they inspect the cars fully before they sell them but I don’t believe that, a while after I got the car the transmission of the car blew, the GTR is a track car, I’ve never taken the car to the track once in my life it’s barely been driven how can the transmission on a car like that just fail. The car was faulty when it was sold, when I took the car back to them they said it’ll be $40,000 to fix the transmission. I wouldn’t spend $40,000 on a car that was given to me which was faulty. I told them I can’t do that so now they send my car to a shop which isn’t linked to the dealership what so ever and where the owner of the place doesn’t answer any calls and I have no clue about the status of my car is. It’s been almost three months and I have no clue what’s going on with my car. Please guys don’t shop here they don’t help they just worry about selling. More

Senior very disaponted in this dealership We have purchased a Kia Sorento on July 29/2018 and we were given one key to the car with the excuse that they were not able to find the second key an We have purchased a Kia Sorento on July 29/2018 and we were given one key to the car with the excuse that they were not able to find the second key and they will be providing it the next day and not to worry we will be getting it the next day Three days later the sales manager Peter is not returning our call or giving us the keys Yesterday I was talking to Norman one of the vp’s promised to have it taken care of and no one called me back to resolve it All they have to do is order a replacement key we are senior citizens this is causing too much stress for us specially my husband who has had a open heart surgery recently More

Fustersting experience Prior to coming in for my appointment I clearly communicated I wanted to know what I had been approved for. I called numerous times and no one returne Prior to coming in for my appointment I clearly communicated I wanted to know what I had been approved for. I called numerous times and no one returned my call. I ended up getting to my appointment and needing to provide additional information and as a result wasted my time and gas traveling from Vancouver. I tried hard to avoid the situation by calling numerous times to see if someone could answer my questions and return my call. I feel if they had thought it was important to return my call that they would have, instead I ended up leaving extremely frustrated when If they returned my call the day prior I could have 1. Brought what they needed or 2. Changed my appointment until I had what they needed. They did offer $20 for gas but I was very done and upset with the situation that I left without the fuel. More

Wheelchair accessible Kia Soul Applewood Kia in Surrey. Was quite at getting me in a proper vehicle for my needs. They arranged my hand controls third party which was quite helpful Applewood Kia in Surrey. Was quite at getting me in a proper vehicle for my needs. They arranged my hand controls third party which was quite helpful.. More

Returning customer Buying my 3rd car from here. Aman is an amazing salesperson. Always helpful and not pushy. Friendly place to come and feel no pressure to purchase. Th Buying my 3rd car from here. Aman is an amazing salesperson. Always helpful and not pushy. Friendly place to come and feel no pressure to purchase. They listen to what you want and find it for what you are comfortable with. More

Fast Service! Great Price! Got my daughter a Forte. Within 20 min she was test driving it. They listened to our budget. Gave her a great deal. Jai the finance manager was very h Got my daughter a Forte. Within 20 min she was test driving it. They listened to our budget. Gave her a great deal. Jai the finance manager was very helpful explaining the finance contract & the gm Brian was absolutely amazing making sure we got a great deal. The entire staff was friendly & helpful. Brian is definitely a great team leader. Can't wait to buy our next car from Applewood Kia!!! Definitely recommend this store for your next purchase. More

Lies Contacted internet team for an evaluation of my Kia Sedona, was promised over the phone that I would be helped and they would be able to fairly evalua Contacted internet team for an evaluation of my Kia Sedona, was promised over the phone that I would be helped and they would be able to fairly evaluate my vehicle and to bring it in. Insured the vehicle for a day and rushed to bring it in only to be met by someone else, Ben sales manager who mad em wait and finally said it is a no cost car and could do $200 at most for a perfectly running low mileage 2003 Sedona. LOL what a waste of my time and efforts. What a joke this dealership is. Avoid it. Im usually generous with reviews but this service was terrible terrible. More

loosers Very pressuring salesmen. I sent a request in to get a quote but ended up going with the first dealership that responded, and when I politely told th Very pressuring salesmen. I sent a request in to get a quote but ended up going with the first dealership that responded, and when I politely told them I was happy with whom I was dealing with they kept calling me More