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Applewood Kia Surrey
Surrey, BC
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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62 Reviews of Applewood Kia Surrey
August 09, 2013
I came in looking to trade in my current car, was originally thinking i couldn't afford the Kia that i wanted but the staff found me the exact car that matched my criteria and called me back to have originally thinking i couldn't afford the Kia that i wanted but the staff found me the exact car that matched my criteria and called me back to have me look at it. I got an amazing deal they matched what other dealerships had offered me in terms of extras and I was very impressed with how i was treated. Very friendly and not pushy at all! Wonderful customer service, i will recommend them to family and friends. More
by 8jenn1
Employees Worked With
Kevin , Rich Orzol
June 21, 2013
I bought a kia 2 years ago. Was running fine up until a few months back. I have been back to the dealership to have it checked out (3) times and they cannot find any problems. The service dept said they di few months back. I have been back to the dealership to have it checked out (3) times and they cannot find any problems. The service dept said they did everything they could and cannot find any problems. After picking my car up the 3rd time I drove it around a little and noticed it started to act up a little. I drove back frustrated and told them I will "keep and eye on it". The problem I am having is the fact that the car has a "hiccup" like its misfiring. There are no error codes, no lights on the dash, nothing. It's annoying and frustrating. I will have to goto a different dealership and have them check it out. More
by enzotesta
Employees Worked With
unknown
June 13, 2013
I had never purchased a car before on my own and had no idea what I was getting myself into. Being a woman, I had heard a million horror stories about how male car salesmen take advantage of you, increase idea what I was getting myself into. Being a woman, I had heard a million horror stories about how male car salesmen take advantage of you, increase prices, sell you things you don't need, etc. I did a lot of research and I decided to email Jake Forsythe. He called me back and we set up a meeting for the following week. I gave him my budget and my rules, and he was able to absolutely fulfill exactly what I needed and ended up saving me about $100/month overall. I would not hesitate to recommend him or any of the other people who work at Applewood Kia in Surrey. I will definitely be a return customer!! More
by amcdonald
Employees Worked With
Jake Forsythe
May 25, 2013
Being in the sales business myself, too often are the negatives brought to a managers attention so I always try and go out of my way to bring positive news about staff when an effort like Andrews is give negatives brought to a managers attention so I always try and go out of my way to bring positive news about staff when an effort like Andrews is given. He has gone above and beyond all my expectations of a sales consultant. He has given me, by far, the best customer experience I have had at any store. Is attitude towards myself and Kia as a company is exceptional. More
by BraedenSmith
April 08, 2013
Crystal was very helpful, especially when dealing with Peter & Nick. She was also great on delivery as her knowledge of the vehicle was very impressive. Peter & Nick. She was also great on delivery as her knowledge of the vehicle was very impressive. More
by burkezal
Employees Worked With
Nicholas Terezakis
April 06, 2013
Very upsetting experience. The dealer, named Rich Orzol, did not treat me well and embarrassed me in front of my family. He walked away saying "I am done here" He kept asking me what my budget wa Orzol, did not treat me well and embarrassed me in front of my family. He walked away saying "I am done here" He kept asking me what my budget was. When I could not answer, he was visibly impatient with me and did not seem to care any more. Did he expect me to show how much I was going to spend??? I am puzzled. My past experience taught me never say how much I am willing to spend when I deal with car dears. So I did not say it today. The uncomfortable situation made me point out the fact that their vehicles (Rondo) were way over priced (in my opinion based on redbook value) and that was when he walked away, leaving my whole family of 4, including my 7 months old twins in the middle of the lot. I felt humiliated. I do not think anybody expect to have that kind of humiliation when they walk into a car dealership prepared to spend a lot of money that is so precious to anybody. More
by jimmybo
Employees Worked With
Rich Orzol
March 07, 2013
When I walked into the dealership, Crystal was the first person to greet us. There was a lot going on however she took the time to answer all my questions. In turn she asked the right questions only to fi person to greet us. There was a lot going on however she took the time to answer all my questions. In turn she asked the right questions only to find that if I got out of my current lease I could save a lot of money and actually own a car. The next thing you know we were off for a test drive and visiting with Nicholas to work out the financial details. All within 3 hours I owned a new car! Everyone was happy, efficient, and respectful of my time. I have received lots of follow up customer service calls that I do appreciate. I'm very happy with my Kia Optima and very pleased with both Crystal and Nicholas for their excellent customer service! Thanks, Dallas More
by Dallas1974
Employees Worked With
Nicholas Terezakis
March 04, 2013
My husband and I have been looking for a car for a long time and finally decided we really liked the 2013 Kia Optima. We have researched and even figured out the color, style and interior we wanted and dec time and finally decided we really liked the 2013 Kia Optima. We have researched and even figured out the color, style and interior we wanted and decided to check out the actual car on the lot. Everyone jokes about car sales and high pressure sales tatics and since I have purchased a car from this particular dealership I was not concerned. Reasons for my rating: Customer Service - Sales specialist was cold and unfriedly. She never asked any questions as to what we were looking for? why we liked the Optima and no recommendation for any other vehciles. Seemed like she had no knowledge of Kia and just did what we told her even though she was suppose to be the specaiist. Quality of Work - The vehcile we wanted to see is the 2013 White Kia Optima with tan Interior and she was unable to show us this as there was none and she claimed that the tan interior would not come out until next year. This was not true as in the end she stated there was one left but it was in Northern BC and we would have to purchase now and bring it in for us when we haven't even see this car yet. I don't know anyone who makes a $20000 purchase whitout seeing and thinking about it first. Friendliness - The sales specialist was awkward and unknowledgable from the begining however when she discovered we were not ready to purchase the same day she because rude and uncaring. As a preivous Kia owner I get invitations to private sales sometimes and asked what the benefit woudl be to purchase at those functions and she could barely awnser the question and in the end said there is no benefit. Price - This was the only thing that I have to say was decent as it has nothing to do with the sales staff. Kia's are fair priced in the market from my internet research Overall Experience - I was so excited to see this car and with this experience no longer am interested. Its unfortunate but I figure with that kind od sales I am better off buying used and looking on craigslist. I don't see value in paying dealership price for 2nd class service. More
by giggles_989
December 30, 2012
just bought a used car there and so far we're very happy. both the salesperson (andrew) and insurance person (nick) were friendly, helpful, knowledgeable and easy to get along with. we also got a good pric both the salesperson (andrew) and insurance person (nick) were friendly, helpful, knowledgeable and easy to get along with. we also got a good price! the only reason why i'm not giving it 5 stars yet is because with a major purchase like that, you have to wait a little to see whether everything is indeed on the up and up. More
by IsabellaMori
Employees Worked With
Nicholas Terezakis
