Applewood Kia Surrey

I have never - in my entire life - been lied too so much I called Alen, at Applewood Kia Surrey, and advised him that I would be heading into the Langley branch (as langley had the new car I wanted on their I called Alen, at Applewood Kia Surrey, and advised him that I would be heading into the Langley branch (as langley had the new car I wanted on their Lot). Alen then said that they have 2 (one satin color and one blue) and that he would beat langleys price. I agreed to come to their site. On arrival Alen said that the manager was using the car, to get lunch, and he would be back in 5 min. Alen also said that they don't have either of the cars he told me they had. The manager arrived back in a white vehicle that was licenced and had 9000km on the clock. Alen claimed that this was a "new vehicle" or at worst a "demo". Anyway - we test drove the managers "new car" and then sat down to purchase a new 2014 that he, confirmed would not be a problem, could get from another dealer. After 30min of haggling I agreed to the price (they beat Langley by $500) and asked Alen to do the paperwork. He asked me to pay the $1000 deposit- which I did. Alen then presented me with the prelim purchase agreement. Upon review I discovered that Alen had written up a completely different vehicle (that we had never discussed) at a much higher price ($40,000). I brought this to his attention and he claimed "my mistake - woopsie". Yet we had spent the last 60 minutes talking about the one specific vehicle that I wanted to buy. I asked him for the correct document and he reluctantly wrote it up (took 30 minutes). By his body language it was clear that he did not intend to complete the deal. Alen promised to call me in 10 minutes once they had confirmed a dealer swap. And that we could leave the dealership. 1 hour passed and no call. So I called Alen and he said they were still confirming the dealer swap. The manger asked me to wait till tomorrow. The next day I receive no call, so I phone them at 1pm - Speak to the manager, as Alen is away, and he says that they still havnt done anything. I ask for my deposit of $1000 back onto my credit card and the manager tells me "that the internet is down and the visa machine is not working" but that he would "refund the money once it is back up". He also said that he would call me once done. (this was sunday. It took till Thursday to get back -and only after I involved KIA Canada head office) I have never - in my entire life - been lied to, and deceived, so many times in one afternoon. More

Buyer beware grey kia sportage 100k on it with all their promises of a five year free oil change and their prssure to put a extended warranty because of the high k grey kia sportage 100k on it with all their promises of a five year free oil change and their prssure to put a extended warranty because of the high kilometer age, we agreed, dont worry its all covered. We went home with the kia, next day a check engine light appeared on the dash. I wasnt feelin comfortable about the stuation went back to the dealer and ask if I could tke back my van. The finance manager said no, so if that's the cas, I decided to go the lot and choose another kia, this time a used red kia sportage 77k on it. I said to mysef thi should bd an Ok kilometer age, at least it'S not that high. Two months with the red kia sportage the services called the house. Sir, your car is due for timing belt replacement, and I said how much is it, they said $600.00, its not covered with your extended warranty cause its wear and tear. Talk to the salesman, why areyou selling me a car which is due for the timing belt replaement I wasnt expecting this cause this is a certified preowned vehicle, and he said dont worry about it, cars usually do this at 120k, the service guys were just reminding you. I said this is a bad purchase, I should have went to mazda , easier to dealt with cause I know thd engine was timing chain The FREE OIL CHANGE 5 yr program, as the finance manager was saying, no questions ak just call then will do it for free. They didthe oil change twice, the third time I'd called for oil change sche dule the services answered its no longer free sir unless you pay for add on services tire rotation nd brake caliper inspection. I said to the service guy, it written in print free oil change 5 yrs no conditions specified, and he said unfortunately sir it is the policy now.I said, really. What is the fine print is for? Talk to the salesman, he said, you probably sign to many papers that you were mislead, I said are you kidding me. He said, its beyond his control, you know if you go to nissan oil change is free but you got to pay for the other services. I said to him, their were no conditions stated on the piece of paper we signed. What happn to the promisesyou made when we purchase this vehicle. BEWARE, their fake smiles, LIARS. To make things worst, id called again for timing belt quote, now its $800.00 just the belt and labor, water pump and tensioner not included.Again beware of this dealership especially on the 3 persons I dealt with. More

Fantafabulous experience I went to Kia Applewood to look at the Kia Forte and test drive it and check out the prices. Jack Doherty spotted me and my husband while we were pa I went to Kia Applewood to look at the Kia Forte and test drive it and check out the prices. Jack Doherty spotted me and my husband while we were parking our car. His smile and friendly demeanor was contagious. We were joined by Alexander . Alexander and Jack's honest and straight forward approach left me feeling appreciated and respected.We went in to buy 1 car, we ended up buying 2 cars. Great service > Great deal. Contrary to popular belief that buying a car is stressful , for me thanks to Jack and Alexander , It was a very interesting and fun experience buying a car. I met Zora Layegh at the Langley dealership. Zora was also very nice and helpful and I am very pleased with the assistance that I got from Zora. Kudos to Jack, Alexander and Zora I would recommend Kia Surrey and Kia Langley to all my friends. MManju More

We chose Surrey Applewood Kia after trying 2 other dealerships that didn't meet our requirements... and third time was definitely a charm.. Rich was great to work with. Friendly, knowledgeable and hel dealerships that didn't meet our requirements... and third time was definitely a charm.. Rich was great to work with. Friendly, knowledgeable and helped us get through all the purchase details in record time ( but didn't make us feel like we were being rushed in to anything). The entire staff were great... from Michael, Claudine, Holly, Gina to the service dept that had our added accessories on before the paperwork was complete. We are loving our new Sportage... thanks go out to all of you for being such a great team!! More

I would like to thank all the staff as my car hunt was a night mare.I went to several dealers and not one of them asked my needs or concerns Gurpreet addressed all of my concerns and guided me to a my Optim night mare.I went to several dealers and not one of them asked my needs or concerns Gurpreet addressed all of my concerns and guided me to a my Optima which say no more wow . The team really make you feel special which means a lot to me and will never buy from another dealer these guys are great. The General Sales Manager Michael came out and asked if I had any other questions on the price or the payment he explained it over again so I was clear. Nick say nothing more great service and the follow up was great. Now I recommend all my friends to stop in and I suggest you do before you make your next purchase. D M Bjornson More

Our truck broke down and we needed a vehicle as soon as possible. Kevin greeted me on the lot and asked me what I was looking for I mentioned the KIA Rio that I was looking at and he asked me if there was possible. Kevin greeted me on the lot and asked me what I was looking for I mentioned the KIA Rio that I was looking at and he asked me if there was anything I wanted to know about the car. He answered all of my questions quickly and clearly. He mentioned a few other vehicles that they had but once he realized that I was set on the Rio he didn't mention them again which was nice as there was no pressure to get into something I didn't really want. He suggested a test drive and after pointing out a few of the special features we were out on the road. I loved the car and how it handled and any questions I had Kevin answered immediately. Once back on the lot he asked me a few more questions and introduced me to the manager Michael who also asked if I had any questions. I was then taken upstairs to the business offices where Nick and Claudine worked hard at getting the best financing deal for me. When all was said and done and all of the papers were signed Kevin went over a few more things with me and then took me out to my new car waiting for me with a full tank of gas and made sure I was comfortable with my new car. The overall experience was a 10+ and I believe the first impression I got from the wonderful staff at Applewood KIA will continue. Thanks again for making my car buying experience a wonderful stress-free one. More

I came in looking to trade in my current car, was originally thinking i couldn't afford the Kia that i wanted but the staff found me the exact car that matched my criteria and called me back to have originally thinking i couldn't afford the Kia that i wanted but the staff found me the exact car that matched my criteria and called me back to have me look at it. I got an amazing deal they matched what other dealerships had offered me in terms of extras and I was very impressed with how i was treated. Very friendly and not pushy at all! Wonderful customer service, i will recommend them to family and friends. More

I had never purchased a car before on my own and had no idea what I was getting myself into. Being a woman, I had heard a million horror stories about how male car salesmen take advantage of you, increase idea what I was getting myself into. Being a woman, I had heard a million horror stories about how male car salesmen take advantage of you, increase prices, sell you things you don't need, etc. I did a lot of research and I decided to email Jake Forsythe. He called me back and we set up a meeting for the following week. I gave him my budget and my rules, and he was able to absolutely fulfill exactly what I needed and ended up saving me about $100/month overall. I would not hesitate to recommend him or any of the other people who work at Applewood Kia in Surrey. I will definitely be a return customer!! More

Being in the sales business myself, too often are the negatives brought to a managers attention so I always try and go out of my way to bring positive news about staff when an effort like Andrews is give negatives brought to a managers attention so I always try and go out of my way to bring positive news about staff when an effort like Andrews is given. He has gone above and beyond all my expectations of a sales consultant. He has given me, by far, the best customer experience I have had at any store. Is attitude towards myself and Kia as a company is exceptional. More