Ancaster Toyota

Zero Stars. Grossly Unsatisfied Well, during the initial consultation to understand why my windshield cowl was coming away from the windshield, I was pleased with the service. When i Well, during the initial consultation to understand why my windshield cowl was coming away from the windshield, I was pleased with the service. When it came to having to work done, the full story was not explained to me, the work was completed and I was left with a windscreen that cracked in 2 places within 1km of the dealership. Returning to the dealership has led me to conclude that the service department lies about explaining details of the work, never brought anything to my attention about a concern with my windshield (which they inspected the week before the work as well), didn't reply to me until after 2 subsequent visits (one including my daughter) to speak to someone and hand delivering 2 letters asking for further action. Having received a phone call, the "story" that was told to my daughter is patently untrue. I may be elderly, but I am not faulty of mind and I feel that I have been taken advantage of by the service staff. Noting something on the paperwork, and NOT telling me is unacceptable. And then lying about it? Unacceptable. If there were concerns, then those concerns should be truly highlighted and the agreement to continue work should involve a signature and truth in documentation. If, during the initial consultation, no concern was raised by service staff, why not? If work was not faulty, why would cracks now be appearing in multiple places? I have no confidence in the work I received, the work I would receive, and the truthful morality of the service staff at Ancaster Toyota. I am unsatisfied. More

Cheating service, disqualifed mechanics, dishonest manager My recent bad experience tells you never to come here again The service is extremely poor and cheating; The mechanics is way disqualified; The g My recent bad experience tells you never to come here again The service is extremely poor and cheating; The mechanics is way disqualified; The general manager is very dishonest. More

Extremely disappointed Price they made us pay was not agreed on price (price on purchase agreement). After paperwork signed they applied other fees that were not disclosed t Price they made us pay was not agreed on price (price on purchase agreement). After paperwork signed they applied other fees that were not disclosed to us / no notification. The sales person, financing department, and management all had different stories / views / reasoning. When dealing with management, they were demeaning and rude! Management did admit they need to change their paperwork format to show correct balance. Once a purchase agreement is signed, apparently sale is final! Extremely disappointed with Ancaster Toyota due to surprise fees and due to lack of professionalism while dealing with discrepancies! More

Disappointed &Unsatisfied. I had was there for an oil and filter change.I was informed that it was time to change the fluids in the transmission,transfer case and differential.I I had was there for an oil and filter change.I was informed that it was time to change the fluids in the transmission,transfer case and differential.I agreed to have this done.Seen puddles of red fluid in garage and driveway.This car [2009 Highlander] had no leaks previous to this service being done.Contacted Ancaster Toyota yesterday a.m. and they looked at it at 2:30p.m.They are saying that there is damage to the flange on the transmission pan causing to leak from drain plug while car is running.They are suggesting that the transmission oil pan needs to be changed at a cost of $1800.00.I thought they could meet me half way on the cost but they only agreed to drop the price to $1500.00.Ancaster Toyota says the damage was done by whoever changed the fluids the previous time and because they disturbed it made it start to leak.Although this possible it doesnt sound to probable for the following reasons. 1-No leaks before they did this service.[3 years] 2-Why didnt they notice the damage and tell me when they did the service on Nov.14th. 3-It also leaks when the car is not running. 4-I feel the damage was done when Ancasters Toyota technician tried to undo the drain plug. I am very disappointed that Ancaster will not cover more of the cost because it obvious the damage was done by them.The only mistake I made was taking the car to them to begin with.I will never go back there and I will strongly recommend that none of my friends or family deal with them either. More

Rude Service Reception I wanted to make an appt. for my car service, I called 5 times, there was nobody answered the phone, finally a lady called Marlisa answered, but with I wanted to make an appt. for my car service, I called 5 times, there was nobody answered the phone, finally a lady called Marlisa answered, but with anger, she blamed me for not leaving a message for her, she would answer my call within 10 minutes, very rude and unprofessional, she said that she is busy in the morning, but a couple of calls I made were in the afternoon! She must be busy ALWAYS. I felt that I was treated like garbage. Good thing is that I know there are other Toyota dealers around, I will avoid ANCASTER TOYOTA for as long as Marlisa works there, period. More

Stay away from these crooks Should have rated them -5. These guys are crooks. They will intentionally damage your car and hold your car unless you pay them. They purposely misali Should have rated them -5. These guys are crooks. They will intentionally damage your car and hold your car unless you pay them. They purposely misaligned the accessory belt while changing the waterpump under warranty. Next day I went back for unnatural noise coming from engine which the worked upon. After diagnosis they told me that belt was worn off. This was all preplanned. And when I countered that why it was not mentioned when they changed the pump. They tried to feed me all sort of BS. As I challenged them, now they wont give my car back unless I pay diagnostic fee, as I did not get it fixed from them. More

Avoid I visited this dealership with the specific intention of looking at one of their advertised used Rav 4 vehicles. I was shown two of them. The one I ch I visited this dealership with the specific intention of looking at one of their advertised used Rav 4 vehicles. I was shown two of them. The one I chose for a test drive was the one I'd seen. The gas tank was near empty, but I took it out for about 10 minutes. When I returned, the salesperson asked if I'd be interested in test driving a new Scion iM. I decided to try it out. When the salesperson had it ready, she told me it was on empty and that I had exactly 20km to try it. I have to admit that it was a nice ride. The salesperson then proceeded to explain all the incentives on the car. My trade was appraised and I agreed that it was a good deal. I was then introduced to a 'product specialist' who went over all the other add-ons to the deal like life insurance, loss of income insurance, extended warrantee, etc. I was pressed for time and excited about the prospect of a new car that I thought might fit the bill. I left at closing time having left a deposit of $100. On the Monday morning at opening time, I called the dealership to let them know that I'd changed my mind for various reasons. The reponse on the phone was icy cold. I was informed that the General Manager would be in touch. The call was terminated abruptly. I was then hounded by calls while at work from the Sales Manager. I called back and left a message. The following day, I was again called multiple times. I didn't connect with anyone, but went there after work. The sales manager who'd called me finally was available to talk. In an angry voice, he started the conversation by saying "we are not in the habit of cancelling orders", turning the contract for sale to face me and with a stabbing finger, pointed to the bottom where I'd signed. He was red in the face. I explained my reasons for cancelling and in response he said "this is a binding contract" and car sales are excluded from normal retail sales, where the consumer can change his or her mind. He then said many could "force delivery". It took quite some time to get him to agree to cancelling the order, during which he presented me purchase options for finance for the original car I was interested in - something that the salesperson didn't do because they were trying to push a sale of an entirely different vehicle. As an serious aside, their contract that they'd drawn up for me had a different and far more expensive car listed. I wonder what would have happened if I'd said that I wanted to force that sale? In short, the experience was repugnant and I will never return there. A horrible experience. More

Bad Customer Service I had really a bad experience with them, They just act like a sales person no Customer Service at all. They don't even let the Customer say anything, I had really a bad experience with them, They just act like a sales person no Customer Service at all. They don't even let the Customer say anything, no respect for Customers. Not at all recommending anyone to them. More

Excellence at Ancaster Toyota Over the past two or three years I have had numerous visits to Ancaster Toyota both for service and for the purchase of a new vehicle and I must say Over the past two or three years I have had numerous visits to Ancaster Toyota both for service and for the purchase of a new vehicle and I must say that I have never experienced a more professionally run automotive business. From the moment that you enter the service department or when you step into the sales area, the customer is always treated with the utmost respect and one is given complete attention by whichever employee with whom you are dealing. Ancaster Toyota will always be my first choice both for automotive sales and service and I commend Frank van der Veen on his management skills in running this first class operation. More

We have a 2010 Sequoia which we purchased at Ancaster Toyota. It was a Demo which we came to a purchase agreement on and upon return to pick it up it had chips in the windshield which were not there pre Toyota. It was a Demo which we came to a purchase agreement on and upon return to pick it up it had chips in the windshield which were not there previously. They would only agree to attempt to repair the damage. We should have declined to purchase at that point. Service department failures since- Oil Drain plug left loose after an oil change - fasteners missing to secure the chassis skid guard in place after the oil change - technicians(or kids) did not use the proper tools for tightening the filter housing during the oil and filter change - last service for w/washer pump replacement we noticed paint chips and a scratch on the hood from something hitting it (not consistent with road debris damage). Looks like an air tool hose fitting has hit it and dragged across it. More