Ancaster Toyota

They just got caught running a stolen car operation out of their dealership. Rep was Ankur Bhatiani. 2 warrants are still out for two additional arrests. I encourage people to investigate before ever doing of their dealership. Rep was Ankur Bhatiani. 2 warrants are still out for two additional arrests. I encourage people to investigate before ever doing business with them More

Refused to sell me a car because I am a Toyota employee who gets a discount. I came in to buy a new RAV and everything was great until I mentioned I was a Toyota employee, which gives me a discount on Toyo who gets a discount. I came in to buy a new RAV and everything was great until I mentioned I was a Toyota employee, which gives me a discount on Toyota vehicles. They flat-out refused to sell me the car, and the manager wouldn't even talk with me about it. This is the only dealership who has ever denied our employee discount, please buy from any other Toyota dealer. More

My experience at Ancaster Toyota has been nothing but exceptional. I’ve purchased vehicles from there, I now have an RX 350 and a GX 350 from Lexus and both our serviced at Ancaster. The service departme exceptional. I’ve purchased vehicles from there, I now have an RX 350 and a GX 350 from Lexus and both our serviced at Ancaster. The service department bends over backwards to satisfy their customers. You can leave your car and be shuttle home and then picked up when the car is ready. In my world, it doesn’t get much better than that. I just want to thank the whole team at Ancaster Toyota. Keep up the great work. More

Crazy salesman and tactics not acceptable I wish the owner can see how people are treated this is not the toyota way i would be embarrassed have employee like this. owner can see how people are treated this is not the toyota way i would be embarrassed have employee like this. More

I had an amazing experience with the Ancaster Toyota team! Big shoutout to Allan, and his team. Allen was super quick at answering texts, and questions I’ve had about the 2024 corolla cross hybrid se. T team! Big shoutout to Allan, and his team. Allen was super quick at answering texts, and questions I’ve had about the 2024 corolla cross hybrid se. Today I went to the dealership to pick up my car, and the team was so welcoming, and sweet, I couldn’t have asked for a better experience, and highly recommend going to Ancaster Toyota! More

Service was terrible. Right from start of having vehicle, Fob did not work brought car back, kept for 5 days. Given back and Fob still not working. Still waiting for a cal Right from start of having vehicle, Fob did not work brought car back, kept for 5 days. Given back and Fob still not working. Still waiting for a call back. Also window randomly opens when vehicle is started. They said battery was changed. It apparently was a defective battery. All 3 sales reps/Manager Morgan, Drew, and Allan tried to resolve the problem. Till this day, 3 weeks since vehicle was returned. Still have not heard back from dealership. I am annoyed and frustrated. The customer service is extremely poor. I would notrecommend this dealer. More

Had an-eye-opening experience at Ancaster Toyota again: Today I went in the have them look at the powered lift-gate back-door of my RAV4 (bought at this dealership). I told them exactly what the problem is Today I went in the have them look at the powered lift-gate back-door of my RAV4 (bought at this dealership). I told them exactly what the problem is and asked them for a quote for the repair. The answer at the service desk was: You need to sign for a $140,00 diagnostic service-charge before we touch your car (means if i don't book the repair I have them to pay $140,--. Needless to say, that I did not do that (I bought 3 new cars and a good used one at this place). Second time I did not get help (first time I needed a battery on the spot (They wanted to give me an appointment in 1 week. Never again Ancaster Toyota!!! More

Garbage stealership - one of the rogue ones who tried marking up MSRP with a fraud “market adjustment” and when they got called out, instead began refusing to deliver pre-ordered vehicles unless you agre marking up MSRP with a fraud “market adjustment” and when they got called out, instead began refusing to deliver pre-ordered vehicles unless you agree to their grossly overpriced “upgrades” - things you’d get at other shops for less than half the price. Don’t like it? Oh well, they have another customer waiting behind you. Bait and switch players will never get my $, period. More

Roxanne is amazing. I have bought my past three vehicles from her and would recommend her to everyone. Excellent customer service and wonderful follow-up I have bought my past three vehicles from her and would recommend her to everyone. Excellent customer service and wonderful follow-up More

This was the most unpleasant and poor customer service that I ever experienced in the car business. Took my car for Warranty Enhancement Program to repair the door cable and ended with both sliding doors that I ever experienced in the car business. Took my car for Warranty Enhancement Program to repair the door cable and ended with both sliding doors now not working. When asked for the explanation regarding the cables issues the service clerk and the service manager become extremely hostile and rude. I would not recommend this service to anyone! More