Ancaster Toyota

I bought a Toyota Corolla from ancaster toyota in October 2015, I was recommended buying a $2000, 7 year FCPP extended warranty that would give me a $1700 rebate when the warranty period finished if I did no 2015, I was recommended buying a $2000, 7 year FCPP extended warranty that would give me a $1700 rebate when the warranty period finished if I did not use it. I checked the warranty document recently and found it had expired last October. That means the warranty period was 6 years and not 7 years. I clearly remember they told me this extended warranty was 7 years, so why was the extended period on the document just 6 years? The car came with a 5 year manufactures warranty, so why would I spend $2000 buying a 1 year extended warranty. Now, I won’t be able to get my rebate back because my warranty expired. Also, they did not tell me that I had to apply for this rebate within a certain period time, otherwise it would expire and I would get nothing when they recommended this extended warranty to me. I called Ancaster Toyota a few times asking why this extended warranty is 6 years and not 7 years, and could not get any help. The whole warranty thing is so disappointing, I hope Toyota sales points out this trap when they sell this FCPP extend warranty next time. More

I went in to get an oil change and tire rotation. I didn't get the tire rotation. They wanted to service my brakes, which I felt I didn't need. Their recommendation and oil change cost me over $200.0 I didn't get the tire rotation. They wanted to service my brakes, which I felt I didn't need. Their recommendation and oil change cost me over $200.00. What a rip off! More

I own a Rav4 which I bought at Ancaster Toyota. I brought it in for typical service ie. oil change, tire rotation etc. They told me I needed a new battery which would cost almost $200. The car was I brought it in for typical service ie. oil change, tire rotation etc. They told me I needed a new battery which would cost almost $200. The car was 3 years old. I told them there was nothing wrong with the battery as the vehicle was running just fine. That was 4 years ago and I'm still using that same battery. I was very upset at the service department there and will never buy another car from them or have any device done there. More

i was on the phone with the sales rep and they have the car in stock that i want to buy but he said they can not sell me because i live in Toronto. What kind bs is this. the other Toyota dealers say he do car in stock that i want to buy but he said they can not sell me because i live in Toronto. What kind bs is this. the other Toyota dealers say he does not have right to do it and i will call Toyota and complain about it. it is first come first serve and that is my right to buy this car. More

I just had winter tires change but before I had to wait for 3 hours knowing the winter tires they going to mount was not the one I purchase and they don’t even let you know and not even 12 hours the tires for 3 hours knowing the winter tires they going to mount was not the one I purchase and they don’t even let you know and not even 12 hours the tires pressure showing and I called Tuesday they hold me after they hang up and I tried to called again they said they were closed it was 810 am when I call how was that possible did the owner of the store know what is going on in the dealership or the manager? More

I love my Toyota Rav 4 but i have to say when i received my car it looked clean on the outside but it was definitely not detailed properly. The wheel wells were completely filled with mud. The odor that i my car it looked clean on the outside but it was definitely not detailed properly. The wheel wells were completely filled with mud. The odor that is coming from it now - dog smell coming from the vents is awful. Told my sales person about this said he was sorry and that they had a new person detailing and never heard back from him when i requested that they detail is properly. Very dissatisfied and would not recommend this location. Should have stuck with Toyota Performance in St. Catharines. More

I would not return to this auto shop knowing what I know now. The mechanic damaged my ABS sensor while changing out the brake pads. The service manager blamed "tough canadian winters" and said that parts ju now. The mechanic damaged my ABS sensor while changing out the brake pads. The service manager blamed "tough canadian winters" and said that parts just spontaneously fail. What a massive coincidence that the sensor happened to fail under their care. Keep in mind this all happened after being over charged (almost double) and the advisor failing to provide a written quote. The emails I received from the general manager and service manager are littered with misinformation, disgraceful customer service and a poor understanding of the consumer act. If I could give zero stars I would. More

One of the best Service experiences we've had. Mr. Leggat was very helpful and his product knowledge was exceptional! We would not hesitate to recommend this dealership Group to all of our friends and family was very helpful and his product knowledge was exceptional! We would not hesitate to recommend this dealership Group to all of our friends and family. More

Just bought a 2021 RAV4 from Roxanna at Ancaster Toyota. I highly recommend buying from her. She is a friendly, no pressure, knowledgeable sales rep. My wife and I are totally satisfied by both t Toyota. I highly recommend buying from her. She is a friendly, no pressure, knowledgeable sales rep. My wife and I are totally satisfied by both the RAV4 and the purchase experience ! More

I am a new customer to Toyota Ancaster, from Brantford. The service provided to me in my preowned vehicle purchase was nothing but friendly and honest. Jake and Nicholas were willing to listen and address The service provided to me in my preowned vehicle purchase was nothing but friendly and honest. Jake and Nicholas were willing to listen and address all my concerns. I was impressed with how quick my emails enquiring about preowned vehicles on the Toyota website were responded to and appointments were set up. Ancaster Toyota shopping experience over all was very good. I was happy and excited to purchase a certified preowned vehicle and confident my first Toyota will bring nothing but years of safe and worry free driving . Ancaster Toyota customer for now on. More