Ancaster Toyota

I was supposed to buy 2010 a used Matrix and they offered to put in A/C as the vehicle didn't come with it, which I happily agreed to. I set up my insurance and everything, assuming the installation is a sta to put in A/C as the vehicle didn't come with it, which I happily agreed to. I set up my insurance and everything, assuming the installation is a standard procedure, and they scheduled my pick-up day so I arranged to be in town for that day as I live in Toronto. The woman assisting me would intermittently email me and say they were having trouble finding an A/C unit. After calling and following-up a bunch of times I was told that they couldn't install it. Obviously I didn't want the car in that case so I had to go all the way back to Ancaster to get my money back (as I had already put down a cash deposit). The fact that they didn't even have the courtesy to call me to let me know the A/C couldn't be installed, and the fact that they took over 45 minutes to cut me a cheque to return my deposit, pretty well confirms that I'll never return to this dealership, nor will I recommend it to friends or family. And after talking to various people I hear that installing a Toyota A/C unit is very doable, so I feel like they were scheming to just draw me in, hoping I would just buy new so they could get their commission. I have heard bad things about this dealership in the past, and my experience definitely aligns to these poor ratings! More

I was very happy dealing with Toyota Ancaster . I particularily like the way the vechiles are priced ., It is no dicker ,. but as a member of the Leggat auto group-Toyota Ancaster prices their vehile particularily like the way the vechiles are priced ., It is no dicker ,. but as a member of the Leggat auto group-Toyota Ancaster prices their vehiles at 95 % of the average selling price of that model .I bought a 2010 Corolla -cars was cleaned throughout , the salseman Jim davidson picked me up at my house to pick up the vehile .A little thing -the car had a full tank of gas as well., Compared to another very popular "no dicker " place haldimand motors , i found the available vehiles cheaper and with less mileage . More

The Service at this dealer ship is very good. David The Service at this dealer ship is very good. David Martens in the Service department is very professional, friendly and informative. Not all of his The Service at this dealer ship is very good. David Martens in the Service department is very professional, friendly and informative. Not all of his opinions I have liked, although, he was right, very honest and kind guy. Great job reception/customer service! Absolutely, I will return. Thank you Toyota Ancaster Team! More

Car burning oil from inception,afther hearing a different excuse from 4 different dealers regarding the loss of oil Ancaster Toyota starts a 1000 km oil check for the 8000km oil change 6 months requierment. excuse from 4 different dealers regarding the loss of oil Ancaster Toyota starts a 1000 km oil check for the 8000km oil change 6 months requierment.Afther 5000km and 6 months duration (i never drive enough kilometers and my 6 months expire before reaching 8000km) the note my car is using 1.7 liters of oil!!!! however they do not mention in the paper work that the mileage is not 8000km !!! creating the impression my car burns 1.7 liters of oil every 8000km !!!I am told to wait for a phone call,they will be contacting Toyota Canada on my behalf ,a year later,email sent and phone messages left at the dealer,I am told afther (via email) a year of waiting by by Ms.Potter Service Mananger that all papaers have been sent to Toyota Canada !By now I am only couple months away from the warranty expiering and nothing has been done but lip service.Heard excuses like"way do you wary,you have extended warranty",the extended warranty I have paid for myself and is not a gift from Toyota my repply went,"o you know they are busy with the Lexus issue" my answer,I am not driving a Lexus.I can not believe the level of ignorance and very poor quality service from Toyota and their dealerships,now I am redoing the oil check at another toyota dealer and they seem to be the twins of the Ancastwer Toyota type.Also a rattling noise started no from the catalitic converter area the car sounds like a coffe grinder while accelerating from 0 to 60 km in hour the answer from the Upper James Toyota dealer,use premium gasoline instead,we do not heaer the noise,the noise is normal,etc etc,well if the noise is normal why are they asking me to use premium gasoline ??? it is amazing how you can go to 4 different delars with the same issues and here 4 different explanations all togheter.I have neve eever in my life and I am 50 years old and driving for 32 years neww and old cars a company with a bigger ego and attitude than Toyota !!!! I have come across on the web on a very similar issue of oil consumption and Toyota cahnged his engine block (USA driver) I have made a point since 3 years now to ask all Toyota camry owners that I meet regareding oul consumption,guess what ,not one driver has mentioned oil consumption of any kind !!!Wake up Toyota Canada and Ancaster Toyota and other delars alike and aknowledge when you manufacture a LEMON and try to fix the problems instead of looking the other way ! I will never buy a Toyota again !!!! Buyers beware. More

1. Carpet damage due to a mechanical failure (fixed under 1. Carpet damage due to a mechanical failure (fixed under warranty). Carpet cleaned twice by the dealership with no success ( mold odor still persiste 1. Carpet damage due to a mechanical failure (fixed under warranty). Carpet cleaned twice by the dealership with no success ( mold odor still persistent after second clean up). Carpet replaced on my own. 2. Extended warranty policy (FCCP Time Of Sale Plan, VSC # 540033) wrongly presented and sold by dealership's representative. Was presented as Guaranteed Price Rebate option (money back after expiry if no claims)and due to a (intentional?) mistake, promptly identified by the insurer, policy was registered without the Guaranteed Price Rebate option. I consider others should know about how this dealership is treating its customers More