Ancaster Toyota

Hidden admin fees Just purchased a 1.5 year old corolla from them. Drove from Richmond Hill all the way there, test drove the car, had a nice chat with the salesperson Just purchased a 1.5 year old corolla from them. Drove from Richmond Hill all the way there, test drove the car, had a nice chat with the salesperson and then we dove right into negotiations in her office. I walked in knowing the cars wholesale value on the low and high end, as well as the average asking price for a vehicle with that mileage and condition. I proceeded to negotiate the standalone pre-tax price of the vehicle as that is what all my references were in. Salesperson kept deferring back to all in pricing, including tax and all 'admin' fees. I told her the price I was willing to pay pre-tax, she punched in a few numbers in her calculator and would tell me what it came to including tax and 'fees'. Not realizing exactly how much I was charged in admin fees (because we were also tacking on tax), I signed the offer and contract where all the 'admin' fees were lumped into the price of the vehicle and not listed as separate line items where I could easily see how much they were charging me on each. After calling the dealership later on I realized they charged me a $587 'admin' fee and lumped it all into the price of the vehicle. I asked why it wasn't listed as separate line items on the bill so I could easily see it...was told they 'add it in for insurance purposes if something happens to the vehicle and they refer to the price paid for the vehicle I'd get more money'....Had I seen the $587 dollar 'admin' fee on the bill I would have obviously complained about it...seeing as the finance manager and salesperson openly admitted after the fact that in some circumstances in negotiations they are willing to totally waive the fee and its basically at their discretion..... Long story short - ask for all the 'fees' listed as separate line items before you sign and don't fall for the $587 cash grab. Not very happy with the sale, won't come again, plenty of other Toyota dealers out there. Being honest if they would have just thrown in a couple oil changes or just waive the licensing fee by merging it into the admin fee (since they are able to waive those anyways) I would have walked away happy and recommended them. They lost a customer.... EDIT: I received a call from a customer service rep asking about feedback on my recent purchase and whether or not I would recommend them to people. I explained the above situation to them and they apologized and assured me they would forward them to a manager and that they would reach out. Been weeks and haven't heard anything back - I don't expect to hear anything back. Never going to this dealership again and I will recommend the same to everyone looking into it... EDIT #2: I was contacted by Travis Young (Sales Manager) who understood my frustration and disappointment after I explained the whole situation. He apologized profusely, noted that this should not have happened and there must be a training issue which should be resolved. He went on to explain that he wanted to keep my business and offered compensation to try and remedy the situation. I attempted to follow up with Travis on his offer and was met with extremely slow responses...I needed to send emails asking for him to please respond one week after sending each email....I was then notified that Travis no longer works there and no-one had any knowledge of my case. I explained the situation to another employee who assured me he would speak to dealership management and contact me soon as he didn't want to leave me waiting. I was never contacted. I called one week later to ask about the status and was told that management denied the request, would not honour the offer made by their employee, feels there was no wrong-doing and I "paid what you agreed to". I followed up with Toyota Canada and Leggat Autogroup Leadership. I was contacted by Ancaster Toyota's Manager who told me that he has final say over any offers so Travis' offer of compensation has no bearing, Toyota Canada won't intervene and it's up to his discretion and lastly, I paid what I agreed so no compensation will be offered... More

Keeton was great Keeton is the man Super helpful Very persistent Made my wife feel important Will come back for another car once this lease runs out Cheers Keeton is the man Super helpful Very persistent Made my wife feel important Will come back for another car once this lease runs out Cheers More

The Purchase Made my Summer but didn't break the bank Ancaster Toyota went above and beyond to meet my needs in regards to purchasing a new car. All sales people involved from purchase date to pick up dat Ancaster Toyota went above and beyond to meet my needs in regards to purchasing a new car. All sales people involved from purchase date to pick up date were kind and professional. The vehicle itself (2013 Baker Street Mini) is exactly what I was looking to purchase. I would recommend the Ancaster Toyota to all looking for fast and effective service. The purchasing of this car from such exceptional people (Keaton Klassen) has made the summer of 2018 one for the books. More

Great service Keaton helped us out and was great all the way through and kept his promises! Everything went smoothly and after a couple of visits the deal was done. Keaton helped us out and was great all the way through and kept his promises! Everything went smoothly and after a couple of visits the deal was done. More

Excellent, Fast Service Looking to trade cash money prizes for a vehicle!? Do you also hate pushy and infuriating sales people?! Oh boy do I have the dealership for you! Anca Looking to trade cash money prizes for a vehicle!? Do you also hate pushy and infuriating sales people?! Oh boy do I have the dealership for you! Ancaster Toyota made my car buying experience positive. Due to a change in jobs I was under the wire looking for a car within a couple of days. I knew what I wanted and was searching a few local dealerships to find it. Keaton at Ancaster Toyota was the only one who didn't try to convince me I needed a brand new car, or the larger model SUV, or a bunch of useless features. He focused on the model and the financing I was looking for. Great guy all around. 10/10 would buy a vehicle from Keaton again! More

Great Customer Service I went to the dealership to check out the Tundras. Keaton helped me out. And it’s like he read my mind and brought out the perfect truck for me. We we I went to the dealership to check out the Tundras. Keaton helped me out. And it’s like he read my mind and brought out the perfect truck for me. We went for a test drive and after that he got me approved and the truck was mine More

Pressure Free Experience when I first saw how young our salesperson was I was a bit hesitant, but I did like how calm and friendly he was, his calming attitude put us at ease when I first saw how young our salesperson was I was a bit hesitant, but I did like how calm and friendly he was, his calming attitude put us at ease right away, Once we sat down he really impressed me with how knowledgeable he was, and throughout our entire buying process he was asking questions, getting to know us and what is going to help us pick the right vehicle for our family. The relationship we built through our time together really made us feel at ease, and we will definitely be coming back again for another vehicle when our lease is up! More

Great place to buy a Toyota My wife and I purchased 4 vehicles in the past 5 years from Ancaster Toyota, the sales rep Keaton Klassen and sales manager Chris were great. Great d My wife and I purchased 4 vehicles in the past 5 years from Ancaster Toyota, the sales rep Keaton Klassen and sales manager Chris were great. Great deal, excellent service, knowledgable staff. Brought the 4Runner in to service last week for an issue and it was fixed on the spot . More

Great service - been going over 11 years! I have been going to Ancaster Toyota for over 11 years, after trying many other dealerships (I have 5 Toyotas 2 Scions and 1 Lexus). They are by far I have been going to Ancaster Toyota for over 11 years, after trying many other dealerships (I have 5 Toyotas 2 Scions and 1 Lexus). They are by far the best, always explain what is needed, and care about customer service. I have been amazed at what they have done for me, and my vehicles. They value my business, and it shows. Sure there has been some xxxx-ups with some items, but they have worked quickly to solve the issues. Remember a calm head prevails, people are always willing to help when you treat them with respect - it goes both ways. Jessica, Kaleb, and Marcus have been awesome, and Atilla is a very skilled technician. The parts department has also been a great asset over the years, again always willing to help. I have purchased vehicles here as well, and Debbie Askew is a great salesperson. More

Beyond Happy I see these other reviews and I know 100% there is a side to their story they arent saying. I dealt with Caleb. A young, energetic service advisor wh I see these other reviews and I know 100% there is a side to their story they arent saying. I dealt with Caleb. A young, energetic service advisor who has knowledge beyond his years. He was polite. Professional. Courteous and beyond all else genuine and fair. The other reviews about the service department are in my opinion crap. I've seen how they interact with their customers and I know that they do not try to push sales nor are they rude. I hate it that their name is pushed in the dirt like this because people dont get what they want. I would recommend this dealership to anyone. More