401 Dixie Kia

Awesome! Maise was great. She knew exactly what she was talking about, She answered all our questions. She went above and beyond, keeping me informed on every Maise was great. She knew exactly what she was talking about, She answered all our questions. She went above and beyond, keeping me informed on every detail during the entire buying process. She even texted me with updates, which is so much better than talking on the phone. She was honest with us, I totally trust her. She dealt with all my concerns on a personal level. I felt like I was buying from a trusted friend. Two thumbs way up More

Maise made the difference!! When you go to this dealership, look for Maise. Her approach was fantastic with a personalized touch. She showed genuine concern for what exactly I w When you go to this dealership, look for Maise. Her approach was fantastic with a personalized touch. She showed genuine concern for what exactly I was looking for and my budget. The dealership went above and beyond to exceed my expectations. Amit is the first finance manager I have ever met who truly fights for a client. He has experienced and can be trusted. I will most definitely refer my friends and clients to this dealership. More

Trade in and Purchase Experience Found 401-Dixie is one of the great dealers to cause one to stick around as I am since 4 years now. The best part is just not the initial engagement Found 401-Dixie is one of the great dealers to cause one to stick around as I am since 4 years now. The best part is just not the initial engagement upon purchase but the after sales support too. My recent interaction has been another instance of facing the aware staff (Maise Hakoura & Marco D), who are well equipped with knowledge both technically and soft skills to make that even a better experience. Their approach was very much oriented to a customer awareness and requirement. Wish team all the best to continue to maintain this. More

Service needs some work I dropped off a car this morning to have recalls fixed and the guy in front of me was getting an oil change for a half hour job and was offered a shut I dropped off a car this morning to have recalls fixed and the guy in front of me was getting an oil change for a half hour job and was offered a shuttle back to his workplace the job on my car was going to take two plus hours and she asked me if I was going to wait and I said no and she told me there was tea and coffee in the other room and never even offered me a shuttle to get back to my work. More

engine like on after oil change. my engine light went on after oil change. so call the service department and see why? the girl told sure we can change what went wrong for $500 A my engine light went on after oil change. so call the service department and see why? the girl told sure we can change what went wrong for $500 And they did the oil change at rush and didn't even put my sticker on in. More

Sales Staff is Awesome! We picked up our newly purchased used vehicle last night and we want to thank the sales person, Ryan Blanchard and the Sales Manager, Chris Perri for We picked up our newly purchased used vehicle last night and we want to thank the sales person, Ryan Blanchard and the Sales Manager, Chris Perri for their excellent service. Ryan was knowledgeable and took the time to answer all of our questions thoroughly. His integrity and thoughtfulness helped to make the process of trading in our older car for a newer one a very enjoyable experience. Sales Manager Chris was also wonderful to deal with. Usually buying a used car is as painful as having dental work (especially for women), but this was the opposite experience for us. As we had done extensive research in advance, we know that the car we purchased was an excellent value for the price we paid. The entire process was completed quickly and efficiently without a lot of bothersome haggling. Both Ryan and Chris were genuine, respectful and extremely fair in their dealings with us. I would highly recommend Ryan and Chris to anyone looking to purchase a vehicle. Although we live an hour's drive from the dealership, we will definitely return when we are looking to purchase our next car. Thanks to You Both!!! Susan and Marg More

Incredible , fast, friendly and a Reliable Staff I had gone to Georgetown Kia in September 2017 to trade in my car for a newer one. From September until April 2018 I had not heard any follow up from I had gone to Georgetown Kia in September 2017 to trade in my car for a newer one. From September until April 2018 I had not heard any follow up from the finance manager or the sales rep. When I had called them a week ago they started to give me the run around and kept saying that usually to trade in takes a little longer and they are still working on my file. One day I needed an oil change and decided to go 401 Dixie , I had asked one of the finance manager to look at what he can do in order for me to trade in my car. In less than 4 hours the same day he was able to process everything and put me into a new car. The follow up was there, the empathy was there and he was also compassionate .The staff here is amazing and make you feel important as soon as you walk into that door. Exceptional customer service. Thank you for all your help Marco!! More

Awesome From the moment I arrived to the moment I drove off in my new Sportage EX. Sarah Escobar is awesome. She is very professional and knowledgeable. My From the moment I arrived to the moment I drove off in my new Sportage EX. Sarah Escobar is awesome. She is very professional and knowledgeable. My experience was the best and will be informing everyone I know where to go and whom to see. Marco is awesome with getting your finances done and knowledgeable on all the wonderful warranties and packages...and he's not pushy. Thank you so much to a great team. More

PROFESSIONAL BUSINESS APPROACH Very Prefessional approach. I was quite impressed with the level of patience and understanding displayed by Amit.. Would recommend his service to fru Very Prefessional approach. I was quite impressed with the level of patience and understanding displayed by Amit.. Would recommend his service to fruends/family. I am just a bit disappointed with service dept. There is a scuff on the left front bumper of my vehicle, which was brought to their attention. via Amit. I spoke to someone who said he would call me to bring it in. I was told by Amit that they would take care of the svuff/paint job. To date, I still awaits. I purchased the vehicle on February 5, 2018. It's now April 4th, 2018, almost 2 months later. I am quite disappointed in that area. Respectfully, Janice Fagan More

Very pleasant, hasslefree,utterly professional and courteous Maise and Adam gave me the car I was looking for in a very quick period of time. The entire transaction went without a hitch and was totally as promi Maise and Adam gave me the car I was looking for in a very quick period of time. The entire transaction went without a hitch and was totally as promised. There were no surprises, just straight forward friendly information and guidance. From vehicle search to vehicle hand-over went as smoothly as you can only hope. I look forward to coming back and enjoying the same level of customer attention when I bring my new car in for regular services in their new State-of-the-Art showroom and service centre. Maise and Adam, thank you both again for helping me get my dream car! More