401 Dixie Kia

Service needs some work I dropped off a car this morning to have recalls fixed and the guy in front of me was getting an oil change for a half hour job and was offered a shut I dropped off a car this morning to have recalls fixed and the guy in front of me was getting an oil change for a half hour job and was offered a shuttle back to his workplace the job on my car was going to take two plus hours and she asked me if I was going to wait and I said no and she told me there was tea and coffee in the other room and never even offered me a shuttle to get back to my work. More

engine like on after oil change. my engine light went on after oil change. so call the service department and see why? the girl told sure we can change what went wrong for $500 A my engine light went on after oil change. so call the service department and see why? the girl told sure we can change what went wrong for $500 And they did the oil change at rush and didn't even put my sticker on in. More

Sales Staff is Awesome! We picked up our newly purchased used vehicle last night and we want to thank the sales person, Ryan Blanchard and the Sales Manager, Chris Perri for We picked up our newly purchased used vehicle last night and we want to thank the sales person, Ryan Blanchard and the Sales Manager, Chris Perri for their excellent service. Ryan was knowledgeable and took the time to answer all of our questions thoroughly. His integrity and thoughtfulness helped to make the process of trading in our older car for a newer one a very enjoyable experience. Sales Manager Chris was also wonderful to deal with. Usually buying a used car is as painful as having dental work (especially for women), but this was the opposite experience for us. As we had done extensive research in advance, we know that the car we purchased was an excellent value for the price we paid. The entire process was completed quickly and efficiently without a lot of bothersome haggling. Both Ryan and Chris were genuine, respectful and extremely fair in their dealings with us. I would highly recommend Ryan and Chris to anyone looking to purchase a vehicle. Although we live an hour's drive from the dealership, we will definitely return when we are looking to purchase our next car. Thanks to You Both!!! Susan and Marg More

Incredible , fast, friendly and a Reliable Staff I had gone to Georgetown Kia in September 2017 to trade in my car for a newer one. From September until April 2018 I had not heard any follow up from I had gone to Georgetown Kia in September 2017 to trade in my car for a newer one. From September until April 2018 I had not heard any follow up from the finance manager or the sales rep. When I had called them a week ago they started to give me the run around and kept saying that usually to trade in takes a little longer and they are still working on my file. One day I needed an oil change and decided to go 401 Dixie , I had asked one of the finance manager to look at what he can do in order for me to trade in my car. In less than 4 hours the same day he was able to process everything and put me into a new car. The follow up was there, the empathy was there and he was also compassionate .The staff here is amazing and make you feel important as soon as you walk into that door. Exceptional customer service. Thank you for all your help Marco!! More

Awesome From the moment I arrived to the moment I drove off in my new Sportage EX. Sarah Escobar is awesome. She is very professional and knowledgeable. My From the moment I arrived to the moment I drove off in my new Sportage EX. Sarah Escobar is awesome. She is very professional and knowledgeable. My experience was the best and will be informing everyone I know where to go and whom to see. Marco is awesome with getting your finances done and knowledgeable on all the wonderful warranties and packages...and he's not pushy. Thank you so much to a great team. More

PROFESSIONAL BUSINESS APPROACH Very Prefessional approach. I was quite impressed with the level of patience and understanding displayed by Amit.. Would recommend his service to fru Very Prefessional approach. I was quite impressed with the level of patience and understanding displayed by Amit.. Would recommend his service to fruends/family. I am just a bit disappointed with service dept. There is a scuff on the left front bumper of my vehicle, which was brought to their attention. via Amit. I spoke to someone who said he would call me to bring it in. I was told by Amit that they would take care of the svuff/paint job. To date, I still awaits. I purchased the vehicle on February 5, 2018. It's now April 4th, 2018, almost 2 months later. I am quite disappointed in that area. Respectfully, Janice Fagan More

Very pleasant, hasslefree,utterly professional and courteous Maise and Adam gave me the car I was looking for in a very quick period of time. The entire transaction went without a hitch and was totally as promi Maise and Adam gave me the car I was looking for in a very quick period of time. The entire transaction went without a hitch and was totally as promised. There were no surprises, just straight forward friendly information and guidance. From vehicle search to vehicle hand-over went as smoothly as you can only hope. I look forward to coming back and enjoying the same level of customer attention when I bring my new car in for regular services in their new State-of-the-Art showroom and service centre. Maise and Adam, thank you both again for helping me get my dream car! More

Really polite sales staff and reasonably priced car Customer service ************************************************************************************************ I was initially contacted by Ad Customer service ************************************************************************************************ I was initially contacted by Adam who had an excellent writing style. In this day and age writing skills are dying. This guy had a flair for writing nice emails I test drove a Mazda 3 on March 14, 2018 --- at 5 PM . He was polite and even nicer in person. Once I reached they had the car ready for the test-drive I did my test-drive with Maise-- she was equally polite. She came across as a good and respectful person too. Tried her best to show me the features. Which is something I appreciated. When someone puts in the effort I feel good as a customer. Yes-- life becomes boring when you work long in a profession. But unlike other sales people she had a nice(read genuine) energy about her. Now they did try to push me to make a deal after my test-drive but I think that is to be expected. Sales people ,after all, have incentives. I was upfront with them that I had plans to look at other vehicles before making any decision-- March 24th and decide if i want to buy the car being offered. I have test-driven 4 other vehicles so far and I found these guys the best for the customer service. I have plans to go back to them if they meet some of my conditions. But , I will make a decision by the next week PS: I have to give these guys a bit a minor thumbs-down for not negotiating at all. The car did have 10000 KM over the average (if you take 10K KM a year as average). My expectation was at least a drop of $1.5K or some similar incentives . Let's see what they offer. Like I told Adam before I went for the test drive--- I have a good feeling about this deal Pricing ************** Near book value. Which is rare in the world of used cars . Trade in **************** I have an old car. So trade in won't be nice. Adam told me the same. Appreciate his honesty More

Would definitely go to 401 Dixie Kia again! Sara Escobar is an amazing sales person! Extremely helpful and pleasant! All the staff we met were so friendly and when we came back to pick up our S Sara Escobar is an amazing sales person! Extremely helpful and pleasant! All the staff we met were so friendly and when we came back to pick up our Soul remembered us and were again very friendly and genuinely happy for us. It felt very comfortable to be there! Also - had our dog with us and everyone was very nice to her as well. Overall excellent experience- best dealership out of all of our car shopping! Thanks Sarah and thanks Dixie Kia! More

Great Experience ! Maise Hakoura made the whole sales experience fun and enjoyable ! If you are looking for a Kia or any vehicle that Kia has to offer Masie is your sale Maise Hakoura made the whole sales experience fun and enjoyable ! If you are looking for a Kia or any vehicle that Kia has to offer Masie is your sales rep ! Thanks for the great service Masie !! More