401 Dixie Kia

401 Dixie Kia responded

I would like to discuss this review you have made on my dealership. I don't believe it to be accurate at all. Since taking over the store in February of this year we have been able to maintain the exact same pricing. We have not raised our prices at all. If there was a raise in prices it would have been done prior to us taking over. Also any staff that have left they have done so on great terms and in fact we have had to let some staff go because of dishonesty reasons which we will not tolerate at our dealership. I would like to discuss this with you further as once again your post is inaccurate sine us taking over the store and if you are upset about prices rising then your frustration would not be with us at all but with the previous company. Looking forward to hearing from you. Eric Levitt President 401 Dixie Kia 905-602-0884 elevitt@401dixiekia.com

Brenz7 responded

I have all my invoices and even wanted to show Chris and I even questioned him when returning when my car was done and got now where. Tires I have always paid $19.99 you can see in my files (and I had them with me) and was told that is the price and that I was lucky as you had set them at 49.00 but brought the price down to 39.00. Same with the oil changes, I had my older previous bills with me and was told that the price increased since my last vist. I cannot afford going to you and I do not like the frustration leaving. Same goes with all that I was promised when buying my car, like the car washes and the paint chips, and the 10% discount for CAR NATION. I did look for you, but you were not in yet. I left unhappy yet again and I come far to have service done there and should not have to feel this way leaving.

401 Dixie Kia responded

I agree with you 100% that there is no way a customer should ever leave my store upset or frustrated. Katie and I work very hard to try to ensure this never happens and that's why we try to meet customers and we are around as much as possible to talk to our customers and get their feedback both good and bad. I would love to see your bills, not because I don't believe you but only because Katie and I made the conscious decision to not raise any prices for at least the first year we are here. So maybe someone gave you a discount before and not this time which is a possibility but we have not raised any pricing since taking over. All pricing carried over from Carnation. As far as your purchase from Carnation, I cant speak about how you were treated or promises you were made because we are a completely separate company. I have tried to help many customers who were promised things from Carnation by speaking directly to ownership of carnation to get what they are promised. I am happy to try to help you as well if this is the case. Sorry I wasn't in this morning. I actually arrived at the store at 11am as I had a Chiropractor appointment. I wish I could be here open to close everyday but its not always possible. I cant talk you into returning as I do see you come a long way for service but at the very least I don't want you feeling ripped off or taken advantage of. I don't want any of my staff to make any customer feel that way. Also just so you know, Chris was fired for reasons I don't want to type. He did not quit. Amanda was also fired for similar reasons. These people did not conduct themselves in a manner which we felt was appropriate so they are no longer working here. This should show you that we are serious about getting the right staff to take care of our customers. Nobody quit because of new ownership. I would like to encourage you to rethink your post as once again I don't feel its accurate.

Brenz7 responded

Your service manager was there this morning, is his name not Chris? I am sorry if I put the wrong person's name down but the card in front of his desk said Christy or something...but it was him I was dealing with. In fact I dealt with him last Aug. too and after you and he spoke about my OVER charges that Amanda did on my visit in April by charging me to have tires changed and btw it was $19.99 then too (she charged me yet I had service maintence on my break pads so the tires were OFF the car anyways and you both agreed I should have not been charged at all as the tires where already being taken off and put back on for the service but it was me that had to come to you to let you know that too). When I had my oil change done in April 2013 it was $34.95. When I came in Aug. it was the same and I was told because I asked when did they go up from $29.95 and the Service Manager said May of 2013 (which I found strange because I paid 34.95 in April with Amanda). So here I go today and it is $39.99 and he said again it just went up in May (so I knew he tells everyone the same time/date). So please do not tell me about prices NOT going up with I have my bills and I even brought to his attention. Amanda was a problem to me, but other than her I only dealt with Will and Leanne and Gino from the past and they are all gone. So I am sorry if I got the guy (Service Manager who opened up this morning) name wrong. But he is the one that told me that regarding the $50.00 for tire changing and I should be glad / lucky because they lowered it to $40.00 because they/you knew it was too high @ $50.00 and yes it was $19.99 for a long time but it is not now (yet I have changed that price under your ownership well as lower oil change prices). My fiance didn't want to bring his car in as he says he doesn't appreciate the "lines" he is hearing from this guy and it didn't sit right with him when he too brought his car in last Aug. with his services. I left feeling tense yet again, I even questioned him and said that I have my bills with me to show him but he didn't want to see them only state these are the NEW prices. I did say I found them high and would be going back to Green and Ross. And oh yeah I forgot this too, he has 8 new cars being picked up today and that is why NO car wash service either because they were back logged with that. I never got special prices before either in the past, I got what I got from the three former Service Reps. just like everyone did (my finance, my niece and nephew who all took their vechicles there). Sorry again, I knew we spoke, but this just isn't working out coming all the way from Markham to have business/service done by your dealership and leaving angry and frustrated...now this is the 3rd time and the last time. The prices and aggravation are just too much when I know I can go elsewhere for less and come back feeling fine.