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401 Dixie Hyundai

Mississauga, ON

4.3
1,304 Reviews

1800 Toyo Circle

Mississauga, ON

L4W 0E7

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1,304 Reviews of 401 Dixie Hyundai

January 09, 2016

DO NOT TRUST THIS DEALERSHIP TRIED TO RIP ME OFF ON TRADE Wow! There are currently zero service dept. reviews and there are currently 303 sales staff reviews all suspiciously positive? Sounds almost too good More

by Mohammad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl Kessel, Brian Penner
Jan 19, 2016 -

401 Dixie Hyundai responded

Hi Mohammed We take a lot of pride in our reviews. None of them are fake, they are IP checked and multiple reviews from the same poster are deleted from the site. The Competition Bureau actively holds Dealerships accountable for fake reviews, we’ve never had an issue. In researching your case file I came to understand that you have either provided a fake name when you were visiting our store, or used a fake one when making this post. To be clear, my name is Drew, I'm the Dealer here and I can be reached at 905 238 8080 ext 222 or dfraser@dixiehyundai.com if you would like to review this case in more detail personally. These reviews are meant to be a way to show the world, warts and al,l what the people here are all about. 97% of the time we get it right, but we aren't perfect. While I understand that you weren't satisfied with you experience at our dealership, in fairness you were asking us for to lose money so you could purchase a new car. As much as my staff is trained to give great customer service, we do have a business to run. Digging a little deeper your scenario is somewhat unique. An apples to apples trade of an 2015 Elantra L with 25,000km upgrading to a brand new 2016 Elantra L with no kilometers, assuming my research is correct you were looking for a ballpark difference of around $2000. The current national special advertisement from Hyundai Canada for a 2016 Elantra is $11995 plus tax. Which for simple math, would mean I would need to give you $9995 for your vehicle to make the deal work. Seeing that it is a used vehicle I would also have to recondition it. At bare minimum to fresh oil and filter, a full detail and likely a brake service. Approximately $350. So now I have a used car with a cost of $10345. I would like to make a little bit of money, after so say I asked $11345 for your car. What person is going to buy a one year old vehicle with 25,000km for $1650 with no mark up, to $650 less than a brand new vehicle? Your reference to black book values unfortunately does not consider a lot of elements. Firstly, there is very little sale data of Elantra L’s in Ontario. Our more popular GL and SE trim levels dominate new Elantra sales, so the fewer sold new, the fewer available used. Especially one year old models. So with little auction data Black Book is slow to adjust their values offered on the vehicles. Combine that with the current model has just introduced a $5500 plus retail incentive, which is yet to decrease the wholesale market, is not a fair representation of what happened while you were in the store. We are being held accountable to third party that you deemed correct, and we disagreed, with the above logical explanation. Lastly, our sales department has done a much better job collecting reviews than our service department, and area we are addressing for 2016, as you can see by our current review numbers YTD. Again if you would like to review this in more detail with me, I’d invite you to give me a call. I hope you can tell I take our customer satisfaction very seriously. Regards, Drew Fraser

January 08, 2016

This Dealership I find goes above and beyond everytime. I deal on a regular basis with Anna and Jody at the 401 Dixie Hyundai Dealership. They go above and beyond with their service and making sure I am sat More

by Markus316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Clarke, Anna Mazzei
Jan 13, 2016 -

401 Dixie Hyundai responded

I want to thank-you Markus for taking the time to make this review about myslef Jody and the Dealer. We appreciate all the comments and feedback and are always looking for new ways to make our customers happy. Thank-you Anna M

January 08, 2016

Very pleasant purchasing experience Anna welcomed us with a big smile. she was friendly, professional and knowledgeable. She explained all the options and packages on winter tires with d More

by John6418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Mazzei
Jan 08, 2016 -

401 Dixie Hyundai responded

Thanks for taking the time to review us John!

December 31, 2015

Enjoyable experience!!! I dealt with Violet and she was very knowledgeable and helpful. She took care of all the paperwork and dealt with my insurance company as well to set More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Pizzorusso, Violet Johnson
December 31, 2015

Trevor was a pleasure to deal with Thanks Trevor. With your easy going demeanor, you made the experience quiet enjoyable. Drew and Shaqil were quite helpful as well. All the best, Dea More

by deannop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Fraser, Trevor Shirley, Shaqil Damji
December 29, 2015

just like family i came in with my 2 kids looking for a car to replace our honda civic after it had been broken into. as soon as i opened the doors, i was greeted warm More

by sasuncionsee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kang Wei, Darryl Kessel
December 28, 2015

Good experience overall Maria Olenik was polite and were comfortable talking to. She explained us evrything, we wanted to know. We bought Santa Fe and loving our SUV. All th More

by gurvir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Olenik
December 26, 2015

Professional service I went with my husband & my kids to buy a new car & from the second we entered the store we were greated with warm welcome from Kang then when we want More

by Dalia & Hany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Fraser, Kang Wei, Shaqil Damji
December 23, 2015

Awesome! Everyone there is extremely nice and friendly. The dealer Brian was great he answered all my questions I had and showed me everything about the car I More

by Demitra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Penner
December 23, 2015

Excellent service but at the same time extremely personable. Everyone I dealt with (especially Darrell) was very friendly and personable and you could tell that they loved their jobs. Felt like a family member. More

by cmc7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Kessel
Dec 23, 2015 -

401 Dixie Hyundai responded

Welcome to the Family! It's our pleasure to help :)

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