Nicholas Stano

Poor communication and questionable allocation I placed a deposit on a 2026 Toyota RAV4 XLE Premium last year in September and have been waiting for almost a Year. Delivery dates kept getting pushed back w a deposit on a 2026 Toyota RAV4 XLE Premium last year in September and have been waiting for almost a Year. Delivery dates kept getting pushed back with no information at all. I saw a recent customer review mentioning that a Pearl White cancellation unit was allocated to another buyer. Combined with the lack of clear updates on my order, I became concerned that available units in my preferred colour may not have been offered to me first. As an existing deposit customer, I expected better priority and transparency on how allocation works. When I went in recently about a refund, we stood by the reception for around 20 minutes. No one acknowledged us properly. My name was called in a low, hard-to-hear voice, when refund was processed.and the manager only appeared once at the start before returning to his desk and not coming back. The combination of the long wait with poor communication and the lack of basic courtesy during the refund visit left me disappointed. Based on my experience, I would not recommend Whitby Toyota More

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I want to recognise Baudula Dissanayake for the exceptional service he provided during the purchase of my new vehicle. His professionalism, product knowledge, and commitment to customer satisfactio exceptional service he provided during the purchase of my new vehicle. His professionalism, product knowledge, and commitment to customer satisfaction were evident from start to finish. He made the entire process effortless by keeping me informed, providing clear and honest advice, and ensuring every detail was handled efficiently. What stood out most was his genuine dedication to delivering a first-class customer experience. Thank you for helping me find the perfect vehicle and for making the entire purchase process seamless. I highly recommend Bandula and look forward to working with him again in the future. More

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The service was amazing! !!! I had a problem with my 2013 Corolla a couple of days after I had it home. I emailed Paul and he contacted me immediately. He advised me to com !!! I had a problem with my 2013 Corolla a couple of days after I had it home. I emailed Paul and he contacted me immediately. He advised me to come back asap and he would have the car repaired. He introduced me to the service manager, Adam, who ordered the new parts and arranged for the repairs. Everything was done in a timely manner - I couldn't have asked for more. Thank you so much for the courteous and efficient service! I'm so glad I bought my car at Whitby Toyota!!!! More

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Everyone here seemed really good at their job and friendly. Didn’t apply high pressure sales techniques either. Nick, Jamie and Betty were very good to me. friendly. Didn’t apply high pressure sales techniques either. Nick, Jamie and Betty were very good to me. More

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I worked with Sharon Gravel to purchase my 2026 BZ AWD. She laid out all the options for me and let me decide what's the best financing structure works best for myself. She was also transparent about the w She laid out all the options for me and let me decide what's the best financing structure works best for myself. She was also transparent about the wait time for the vehicle, which I very much appreciate. The BZ was delivered to me within the ETA that was provided to me. Everything was handled prior to the delivery date so it was a smooth process, so kudos to Nick Stano. More

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Excellent service special thanks to Richard Alam the best customer service I strongly recommend this place for your next car customer service I strongly recommend this place for your next car More

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I received excellent service right from the start. Arash was very personable and answered all of my questions. He was cordial from the moment I started dealing with him. He allowed me to do a test dr Arash was very personable and answered all of my questions. He was cordial from the moment I started dealing with him. He allowed me to do a test drive and offered good advice on what would suit my needs from what I told him I needed from a truck. Stephanie was also very helpful and friendly from beginning to end. Toyota staff have been exceptionally friendly and supportive with my purchase from beginning to end. I look forward to the same service as I continue my Toyota journey. I’m already recommending Whitby Toyota to others. More

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I have benefited from this dealer’s support for over 20 years. Customer support has always been top notch. It’s not just the impressive brand, it’s the quality of the staff and their commitment to excel years. Customer support has always been top notch. It’s not just the impressive brand, it’s the quality of the staff and their commitment to excellence. More

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My 89 year old dad took his 2011 Toyota Venza to Whitby Toyota for service. They always treated him like gold. His car had 322,000 km on it and it was time to replace it. We thought of purchasing a used ca Toyota for service. They always treated him like gold. His car had 322,000 km on it and it was time to replace it. We thought of purchasing a used car as prices have increased since Covid. When we went to the dealer the salesman asked if we considered a new car. I said no but he advised the price difference between old and new is minimal. Within the hour my dad purchased a new car with full warranty. Honestly the service department is fantastic. They know how to treat people and they don’t try to sell you something you don’t need. The car sales people are just perfect. Again, they didn’t try to sell us something we didn’t want. Our experience was excellent every time we visited. I highly recommend Whitby Toyota. More

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