Michael DeFreitas | Page 2

DON'T GET YOUR CAR SERVICED- ITS A SCAM! Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time Lockwood Kia is a company with body of lies and a staff which is truly unprofessional and irrational. I went for car servicing to them the 2nd time and again they did not reveal the service fee and all the inclusions. You always get a unpleasant feeling once they give you the final price which is different than the one they have put on their service board. Shainne and Colin, Matt are the biggest liars of Lockwood Kia working under Michael who is protects them for all wrongdoings . Unfortunately, I had a really painful 12 months dealing with them during my order for Kia Telluride and now for servicing I always get nightmares dealing with their service team. Lockwood Kia sales and service dept both have zero customer retention ability nor do they have iota of product and features knowledge wonder how they even got hired. I had few instances where I asked them about my car concerns and safety issues but they don't listen and have no intentions to help or resolve my concerns. They make you sign on contract without including service fee and later claim that you signed the contract. So please beware and read their service contract a few times. These guys can go any extent to protect themselves(even call the cops and give false information and claims) when they know they are clearly on the wrong side of things. I am very dissapointed that I had to deal with them and won't make that mistake again ever in future. I urge people not to buy their vehicles from Lockwood Kia as you will also suffer during the waiting period and after that for servicing. Lockwood Kia dealership contract should be scrapped and they should be banned from any servicing jobs. I know they will deny all charges and come up with false information against me which I won't be surprised as they have a habit of doing this with their customers. More

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Great staff, great atmosphere. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. Smooth process while dealing with salesperson (Christopher G). Clean facility, Thanks for all the help. More

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We purchased a Kia Carnival from Lockwood and picked it up today. Our experience was fantastic from beginning to end. Mitch, Mike, Marco and Chris were all professional, courteous, honest and more than hel up today. Our experience was fantastic from beginning to end. Mitch, Mike, Marco and Chris were all professional, courteous, honest and more than helpful. I wouldn't hesitate to buy my next vehicle there as well. More

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I brought in my car on July 5th and was advised that it's covered under warranty for the replacement of the coolant. I didn't hear back until I followed up with them on July 7th which is a Friday after numer covered under warranty for the replacement of the coolant. I didn't hear back until I followed up with them on July 7th which is a Friday after numerous phone calls. I was finally told that the coolant had been replaced however they found more issues on the wiring. Due to this they would need to keep the car till July 10th or 11th. I had not had the rental as I was advised the parts were not on back order. Despite the parts not being on back order they found additional problems which they got approved by KIA for. All these problems were covered by warranty however still a replacement vehicle was not provided. The sad part was until I don't follow up with them I don't get any updates. Now an entire weekend has going by with no car nor a replacement vehicle. As kind as he was he made no effort in trying to make an exception on my behalf but simply conveyed the information only until I asked and followed up. The sad part was there was no proactiveness nor a follow-up and everything was just provided from an informational standpoint. The vehicle is brand new approximately 1 year 1 month. The dealership refuses to follow up until I continuously call them. In addition I was advised that since the part was not on back order I would not get a loaner vehicle. I was completely fine with that however after discovering more issues in which I had to follow up with I was then advised that there still would be no loaner vehicle. I'm just disappointed that the fact that there is no proactiveness by them Updated on August 18th 2023. Today I finally received my car. Yes my initial review was very negative however during the course the dealership did go out of its way to assist me. The manager Michael Defreitas did give me a call and offered me a rental on the dealerships on cost starting on July 8th. On July 10th the dealership did confirm that the parts are back ordered and had arranged a similar size rental for me. I must say initially things did not go well but one thing I have enjoyed about this dealership is that they do try and work things out with you even though initially it does not work in your favor. Well done to Matthew Holguin, Parker Kearns, and Michael Defrietas! More

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we have had been using mr soldi for a year now, and he has been incredibly helpful , resourceful and overall pleasant to deal and work with . nice to see a fresh attitude day in day out , and go the has been incredibly helpful , resourceful and overall pleasant to deal and work with . nice to see a fresh attitude day in day out , and go the extra mile to service and provide for your potential client . has turned into a great relationship for our fleet , and looking forward to many years more ! and sienna being the original response for that first evening email , thank you as well , without that relay who knows ! appreciate you guys , and excellent vehicles as well . my hat off to KIA for their products . thank you lockwood team ! More

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Best Kia service on my 2021 Kia SEltos EX Premium AWD. I been dealing with Lockwood Kia, and Budd's Kia previously for 14 years. If you want a Kia model take a visit and bee greeted by friendly welcome st I been dealing with Lockwood Kia, and Budd's Kia previously for 14 years. If you want a Kia model take a visit and bee greeted by friendly welcome staff, from sales to service. My main technician is Peter Kawa and always ask for him to service my two Kia vehicles. More

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Siena, Colin, Christopher and Mike were a great help throughout the entire process. They take time to address all questions and concerns. They engage each step as an opportunity to provide great service throughout the entire process. They take time to address all questions and concerns. They engage each step as an opportunity to provide great service. More

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This was my first purchase from Kia and this specific dealership. This was the best new lease experience I have had. They were clear on what I needed to provide, very prepared with the paperwork, didn't dealership. This was the best new lease experience I have had. They were clear on what I needed to provide, very prepared with the paperwork, didn't pressure to spend extra money and showed me how to use the various features. I highly recommend them. More

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I just bought my third Kia from Lockwood Kia. I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This t I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This time Jay Dacosta made sure I understood all the features of my new 2023 Sportage X-Line LImited. Jay was backed up by his Sales Manager, Colin Soldi-Macdougal; the General Sales Manager, Michael Holguin; the Financial Services Manager, Marco Diaferia; and Michael Defreitas, the General Manager. They all played a role in my recent purchase. In addition, I know from my previous Kia's that their service department, managed by Mathew Holguin, is top notch. More

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Lake was patient, kind and professional. He took the time to show me all the options and I ended up extremely satisfied with the deal. Christopher handled the financing with poise and the ut He took the time to show me all the options and I ended up extremely satisfied with the deal. Christopher handled the financing with poise and the utmost professionalism. I couldn't ask for more. Great team and excellent customer service. More

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