Melanie Caird | Page 7

Can't be Trusted Purchased a used 2018 Terrain SLT Diesel with 19000kms from the so called "Denaliville" after Christmas in 2018. After agreeing on a price and finaliz Purchased a used 2018 Terrain SLT Diesel with 19000kms from the so called "Denaliville" after Christmas in 2018. After agreeing on a price and finalizing the financing, the finance agent noticed it the engine had been replaced? This was not mentioned by the sales staff to us and they could not tell us why the engine had been replaced when confronted. Sleezy car salesman move. After confronting the sales team, we were assured it was nothing to worry about and the warranty would cover any issues. The previous owners personal information was also on the paperwork, which I'm sure they would not appreciate. Fast forward 10 months, and multiple problems later, the service tech told us it looked like the engine had been replaced a couple of times. Again, not mentioned to us. I get that the vehicle we bought was a lemon. It has been in the shop for 2.5 months of the 10 total that we have owned it. GM covered the warranty issues but It has left us stranded in limp mode multiple times. The last time was the last straw. We went in to see the sales manager who wanted to help us out. The problem is the only way he want to help was for us to upgrade to a new vehicle so we could spend more money. Calls and texts to the manager were not a priority. We will not be dealing with Capitol GMC again. They cannot be trusted to tell the truth or put the customer first. Only shop here if you want to be fleeced. More

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Warranty I came there few months ago regarding warranty work and I had a lot of questions regarding my truck warranty and mau was patient and made it simple to I came there few months ago regarding warranty work and I had a lot of questions regarding my truck warranty and mau was patient and made it simple to understand what was covered in that extended warranty. They worked with me on a good overall pricing too and the coverage was more than I expected. Really happy and would recommend!!! More

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Great team to work with! Fair, honest, and straight forward. I took my very old car in to get checked out, knowing I was in store for some pretty major work. It had a good run at 425,000k, so depending on what n I took my very old car in to get checked out, knowing I was in store for some pretty major work. It had a good run at 425,000k, so depending on what needed to be done I knew it might be time to part ways. Melanie on the service team was straight forward about what would be required to keep the car running for the immediate future. I decided that it was definitely not worth it to invest any more into the car and it was time for a new one. They were nice enough to let me use an awesome service loaner vehicle for a few days until I was able to come in and look at some vehicles. This also gave me time to do a little preliminary research, so I could see what my options were and ensure a fair deal. When I came in to shop I worked with Kelvin and Sam. They were both great to deal with and we were able to negotiate a good deal on a new (to me) car. The car I was looking at didn't have tinted windows and I like to have them darkened to prevent people from looking into my vehicle while it's parked (plus it looks way better). They agreed to get them tinted for me as part of the deal. A couple days later I picked the car up, freshly tinted, freshly detailed, and ready to go. Kelvin had it pulled up to the front and warmed up. All-in-all great experience! Would recommend this dealership anytime. Thanks crew! More

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Familiar Experience Great sales team. I would recommend Capital Buick GMC whether it being your first sales experience or next one. Caleb in sales. Joe in accessories. Great sales team. I would recommend Capital Buick GMC whether it being your first sales experience or next one. Caleb in sales. Joe in accessories. Tim to put it all together. More

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no pressure sale Very friendly and willing to help find what I wanted at a fair price. The Terrain drives super and I'm happy with the experience. Very friendly and willing to help find what I wanted at a fair price. The Terrain drives super and I'm happy with the experience. More

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VW Jetta The staff at this dealership are friendly, enthusiastic, have lots of energy , have a great smile on their face and listen without asking too much in The staff at this dealership are friendly, enthusiastic, have lots of energy , have a great smile on their face and listen without asking too much info. They seem to enjoy working with people and they care about their own dealership as well as customer. Best work ethics compare to other sales guys. Great advice on warranty and life insurance products. Extremely happy with my overall purchase. More

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Magic man Fantastic effort and professionalism by Caleb along with Adam!!! Have bought multiple vehicles from this twosome and won’t go anywhere else to purcha Fantastic effort and professionalism by Caleb along with Adam!!! Have bought multiple vehicles from this twosome and won’t go anywhere else to purchase or for service More

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Wonderful experience Caleb was a pleasure to deal with!! This is my second vehicle from Capital GMC, I would definitely get a third!!! Thank you so much!! Caleb was a pleasure to deal with!! This is my second vehicle from Capital GMC, I would definitely get a third!!! Thank you so much!! More

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Not valued as a customer After having to reach out to the Service manager to have my original problems dealt with, my recent experience proved that I was never valued as a cus After having to reach out to the Service manager to have my original problems dealt with, my recent experience proved that I was never valued as a customer. I give credit to the service manager Lino who I had corresponded with for the majority of my latest experience. I do believe he wanted my issues resolved. It's unfortunate that his service department wasn't able to deliver as promised. I was treated very poorly by the service advisor from the moment I went to drop off my vehicle. I understand that customer comebacks aren't the greatest thing to deal with, but it is the perfect opportunity for the dealer to make things right and keep a customer happy. Not only was I talked to in a condescending tone, but when I brought up a few questions and concerns they were dismissed as if I was out of my mind for asking such. I was even told " 4 (four) of us can't be wrong" by the service advisor when I commented about a nail in my tire. It took me 30 sec outside to find the nail that "4 trained technicians" couldn't find. The issues from there just continued. I appreciate the effort by Lino, hopefully the service team learns something from this. More

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I could not in good faith recommend this dealership. I will start by saying I was super excited to buy a new vehicle. Upon initial contact, things were good. It was when the deal was made that it start I will start by saying I was super excited to buy a new vehicle. Upon initial contact, things were good. It was when the deal was made that it started going downhill. From that moment on, I felt that I was of very little importance. The amount of time spent waiting was more than I would ever expect, and it was very hard to reach my salesman. There were a few great people to deal with, Ebin being one of them (he was super to talk to and very helpful). One of the managers did step in to help when there was an issue in the service area, and that was appreciated, but as a whole experience, it was not what I had hoped for. I just bought the vehicle in June of 2018, and today traded it in at another dealership. I will not get into the specific details, but where Capital did not meet my expectations, a different company did... and they will receive a 5 star rating. More

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