Lori Peterson | Page 17

Amazing People Amazing Dealership ! I've been dealing with Grande Prairie Hyundai for over 6 years, excellent people to work with when shopping for a vehicle & great after sale service & I've been dealing with Grande Prairie Hyundai for over 6 years, excellent people to work with when shopping for a vehicle & great after sale service & service department. A big thank you to Kyle Farquhar for all your help in deciding which vehicle suited my needs and for putting together a great deal with the features that I wanted. I highly recommend Grande Prairie Hyundai for anyone looking to purchase a new or used vehicle ! Thanks again to the Grande Prairie Hyundai Team ! More

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Thanks again!! I have been a GP Hyundai customer for several years now and this team always delivers. Kyle knew exactly what I wanted in the 2nd vehicle I've purchas I have been a GP Hyundai customer for several years now and this team always delivers. Kyle knew exactly what I wanted in the 2nd vehicle I've purchased from them and between Kyle, Will and Kati, they made sure all boxes were checked and then some! Solid group of people here and I would highly recommend them to anyone and everyone. More

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Kyle and Britney are amazing We have bought many cars from them over the years and each time they have done a good job. This one had a bit of an issue and Kyle and Britney worked We have bought many cars from them over the years and each time they have done a good job. This one had a bit of an issue and Kyle and Britney worked hard to make us happy and correct the issue. The service department have been great as well as everyone in the dealership More

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Andy goes that extra step!! Andy took that extra step to help me out! Thank you for the great service... From my boys"That guy is very friendly and very helpful. " From my wife " Andy took that extra step to help me out! Thank you for the great service... From my boys"That guy is very friendly and very helpful. " From my wife "Andy was helpful and goes above and beyond. He demonstrated that he wanted our business."........Andy it was great meeting you.....beautiful human being both in and out. Thank you once again. More

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Go to guys for everything Went in with a goal in mind and left beyond happy with the service. Not only did they make it easy I left with more then I was expecting to get. Went in with a goal in mind and left beyond happy with the service. Not only did they make it easy I left with more then I was expecting to get. More

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Was my worst experience I have ever have I took there my Hyundai 2011 Santa Fe for service and I told them that some time ( not every time )when I start my vehicle I can hear a noise. I I took there my Hyundai 2011 Santa Fe for service and I told them that some time ( not every time )when I start my vehicle I can hear a noise. I told them the noise may come from the radiator fan. So I asked them to check and fix it and check if there are others mechanical problems which need my attention ( kind of mechanical inspection). . After a couple hours they called me back and informed me that the blower motor was the cause of the noise and need to be changed immediately! They had to change front brake pad and cabinet air filter else. For that service they charged me 909C$ ( parts and service plus what they called office fees ). After paying the fees and having my key back, I started the car to realize the same noise was still on!! The service manage I asked why was that, promise me to do something next day when he technician will be back on service. But next day I called them three time until my self I decide to go see what was going on and realized they didn't even touch it !!! When he so me he tried to justifies his service technician saying that just because I said the noisy was probably coming from the fan ( radiator fan ) I confused them !!!!! I asked why then they changed my blower motor if was not the problem, and he couldn't explain me clearly why ? ... After long discussion in his office, he ( the service manager) admitted it was probably a mistake to change my blower motor ( he decide to refund the money for the part but not for service and he asked me to wait 1hour the time the took the blower motor out and put back the older one! , so they took it back and refunded me 163 C$. The service they did for 909$-163$, It could have cost me just less then 400C$ some where else and take me less than 4 hours of service, So guys before you go to this place for servicing your car, think twice. I lost my money , my time and my car was not fixed the problem still More

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Jeep review Was simple and stress free, great customer service. Made me feel comfortable with the choices I was making and didn’t push me in the wrong direction Was simple and stress free, great customer service. Made me feel comfortable with the choices I was making and didn’t push me in the wrong direction More

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Best Customer Service Ever! This is our second purchase with Hyundai! The 2nd experience was just as superb as the 1st!" Kyle took the time to listen to what we were looking for This is our second purchase with Hyundai! The 2nd experience was just as superb as the 1st!" Kyle took the time to listen to what we were looking for in a second vehicle and found the perfect fit. Britany worked her magical math and gave us exactly what we needed for our budget. Lori always goes out her way in service to keep up with our schedule. And Will was there to make sure all went smooth. Its like walking into Cheers, where everyone knows your name! Thanks Again!! More

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Utterly disappointed We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we sto We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we stopped by the service departement coming back from a family vacation. They quickly diagnosed the problem and ordered the parts. We agreed with Lori that we would come back in the Fall to have the part installed as it was a 12 hours drive. We called in September, to book an appointment and confirmed that everything was good to go. Lori confirmed that they had the part and I also requested to start working on the car as early as possible in the morning as we were going to drive back home right after and we had a 5 hours drive to our first stop. When we arrived for our appointment, they were missing a part and there was no note on file about starting to work on the car early. It appears that we will have to come back again as they cannot get the part before at least a week! If Lori would have confirmed that the parts were available more than two weeks prior when we booked the appointment, especially knowing that we were from out of town, she could have avoided us a costly 2400km trip! Update since the first review. The service Manager, Dean Smith responded to this review well by apologizing for the error and took a few steps to apologize, he offered the oil change and filled up our tank. Most importantly, he will have the part delivered to Yellowknife and pay a local shop over here to avoid another trip for this install. He indicated that processes will be put in place to ensure availability of parts especially when a customer is coming from out of town. Hopefully, such a situation will not happen to anyone else. More

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Top Notch!! Our Salesperson Kyle was easy to deal with and did not pressure us into a decision, the entire staff from finance to service was eager and willing to Our Salesperson Kyle was easy to deal with and did not pressure us into a decision, the entire staff from finance to service was eager and willing to help. More

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