Ken Yates | Page 14

AMAZING SERVICE I had a great experience purchasing my new (used) car! Ken was very helpful by getting to know what kind of vehicle i was looking for and one that wou I had a great experience purchasing my new (used) car! Ken was very helpful by getting to know what kind of vehicle i was looking for and one that would suit my needs and wants. He found me a fantastic vehicle that has exceeded my expectations both in quality and price! He has also followed up with me to see how i am enjoying it and if i have any further questions! If you are looking for a vehicle, Ken Yates is your go-to guy! Thanks again to everyone at Toyota Town! More

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Best vehicle purchase experience The staff and atmosphere at Toyota town is by far the best experience I've had buying a vehicle. After checking out other dealers it was easy to comp The staff and atmosphere at Toyota town is by far the best experience I've had buying a vehicle. After checking out other dealers it was easy to compare the different level of customer satisfaction the Toyota town had over the competitors. Ken Yates was very accommodating to our needs, never pushy and made us feel like we were important. I will be returning to this dealship to purchase my next vehicle and Ken will definitely be the person that we deal with exclusively from now on. Thanks again Ken More

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Amazing sales experience By far the best sales experience. We just had a baby and were looking for a more family friendly car. We visited other dealerships and nothing compare By far the best sales experience. We just had a baby and were looking for a more family friendly car. We visited other dealerships and nothing compared to the quality of service at Toyota Town. Every staff member we encountered in the entire process - receptionists, salespeople, finance team - was warm and welcoming. Our salesman Ken was friendly, honest, knowledgeable, and not pushy at all. He explained things clearly, listened to us, and treated us like we were a priority. Thank you so much, Ken! Also a special thank you to Liliana in the finance department for making the numbers work for us and making us feel comfortable the whole time. We will be recommending this dealership to everyone we know, and we will definitely be back to buy our next vehicle from Ken. We can’t thank you enough! More

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Another deal with Ken We got our 6th Toyota vehicle through Ken Yates at Toyotatown. Live in Toronto, but still come back to London to deal with Ken because his service and We got our 6th Toyota vehicle through Ken Yates at Toyotatown. Live in Toronto, but still come back to London to deal with Ken because his service and knowledge is excellent. 99% of the deal was done over the phone, over 4 or 5 quick calls, and then 15 minutes in the dealership to sign papers followed by an intro to my vehicle's bells and whistles. Seamless experience all the way! More

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Great Experience! Buying our pre-owned car at Toyota Town was a great experience. Everyone was very friendly and helpful! They answered questions I did not know I had Buying our pre-owned car at Toyota Town was a great experience. Everyone was very friendly and helpful! They answered questions I did not know I had! More

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First car! I bought my first car here with the help of David High! He contacted me on a preowned vehicle that would be perfect for me and within my budget! Also I bought my first car here with the help of David High! He contacted me on a preowned vehicle that would be perfect for me and within my budget! Also with the help of Ken Yates who helped me through some paperwork! Very professional, polite and wonderful! Definitely would come back for my next vehicle! Thank you! More

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Customer service is a let down...THANK GOD their cars aren't The first time I went into ToyotaTown about 6 months ago, I sadly had Gwen "help" me out... which was really no help at all. She did not listen to a The first time I went into ToyotaTown about 6 months ago, I sadly had Gwen "help" me out... which was really no help at all. She did not listen to anything I was telling her about what I was looking for in a vehicle, my needs, or my price point. Needless to say I left ToyotaTown that day extremely disappointed & puzzled at how she actually has a job there. Growing up I drove Toyota's & you would think my parents own Toyota the way they boast about their vehicles. My parents will not buy anything else, and so when the time came to purchase my own car... of course my heart already knew I was a Toyota girl. Because I basically knew I already wanted a Toyota, I spent the 2 months prior to going into Toyota, looking at every other dealership in London.... I had selected a few other vehicle models to compare against whatever Toyota I decided on, just to make sure I was happy with my choice, and to know I was making an informed decision. I ALMOST BOUGHT A VEHICLE I DIDN'T WANT - just because I didn't want to give ToyotaTown my business after my horrendous experience with Gwen... Every experience I had at another dealership (& of course some weren't all that great) BLEW ToyotaTown out of the water. Because of my horrible experience it took me a few more months than I would have liked to buy a car... and I really only went back, because I found the car online, and really wanted it. I even called around to other Toyota dealerships first to see if I could somehow purchase the car through them so I wouldn't have to step foot back in ToyotaTown. Anyways, I requested anyone but Gwen when I did go back to buy the car I saw online. This experience was better than the one 6 months ago, but really I already knew what I wanted and just wanted to buy the car & get the xxxx out! Honestly, if it wasn't for Nicole in financing - I would neeeeeever consider ToyotaTown again... however she did a really good job buttoning up with me and gave me hope that ToyotaTown does still hire competent, respectful individuals to represent such a great vehicle. Maybe I will just have to request Nicole for my next purchase :) More

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Comfortable Experience I met with Ken Yates at Toyota Town. It was my first attempt at purchasing a vehicle and I was a bit overwhelmed. Ken made it extremely easy by talkin I met with Ken Yates at Toyota Town. It was my first attempt at purchasing a vehicle and I was a bit overwhelmed. Ken made it extremely easy by talking to me in a genuine manner and providing advice and recommendations, as well as answering my many questions in a patient and polite way. Very informative. I recommend. More

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Amazing experience for a first time shopper. First time shopping for a vehicle was made easy thanks to the fantastic people here. After owning used hand-me-down cars from family - it was time to First time shopping for a vehicle was made easy thanks to the fantastic people here. After owning used hand-me-down cars from family - it was time to upgrade for a more permanent option. Thanks to the wonderful people here, we were able to get the car we were hoping for and with ease and peace of mind. More

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Refreshing Experience We found Toyotatown online after our local dealership refused to budge on any pricing. ( the 2 vehicles we were looking at are still on the lot ). We We found Toyotatown online after our local dealership refused to budge on any pricing. ( the 2 vehicles we were looking at are still on the lot ). We were a little bit intimidated by the size coming from a small area but were soon put at ease. This dealership bent over backwards helping us make this deal. The process went seamlessly from start to finish. I will also take this vehicle in for service there and make a day of it. They have given us a feeling of trust which is lacking locally. If their service department is anything like their sales, they have a winning combination. More

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