Jillian Cook

We can’t say enough about the people at Lexus of London. Jillian Cook in Sales was so easy to deal with. She earned our trust through honest, down to earth discussion, that made us feel very comfortable. Jillian Cook in Sales was so easy to deal with. She earned our trust through honest, down to earth discussion, that made us feel very comfortable. Although we had entertained other vehicle brands, we were drawn to Lexus because of her approach. Dealing with Chris Ouellette was also easy. He reviewed the different purchase options with us. He was personable and we felt confident throughout the transaction. Brenden Gillespie provided a full introduction and review of the technology in the NX350h on 2 occasions. He was patient and welcomed all questions. More

Report | Print

I was very satisfied with all the people that I came into contact with when we bought our new Lexus. This is our second Lexus we have bought. Lexus dealerships are a cut above other dealerhips that I have be contact with when we bought our new Lexus. This is our second Lexus we have bought. Lexus dealerships are a cut above other dealerhips that I have been involved with. Our salesperson Lisa was a pleasure to,deal with. More

Report | Print

Excellent staff ,service and a great place to buy new or used certified Lexus from Lexus of London . The buying process is very smooth and easy, no pressure tactics to buy any additional services. used certified Lexus from Lexus of London . The buying process is very smooth and easy, no pressure tactics to buy any additional services. More

Report | Print

I appreciated the manner in which I was looked after during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I ha during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I have a credit card type key with a low battery and that was replaced and car returned in a reasonable time and cleaned inside and out. Several individuals in the dealership spoke to me by name while I waited and I had a latte and a snack. Very satisfied. More

Report | Print

Highly recommend Lexus of London. I have experienced exceptional service before, during and after the sale! I have experienced exceptional service before, during and after the sale! More

Report | Print

Extremely friendly and knowledgeable in all departments and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of tim and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of time with us. She was so sweet. We loved that she was not pushy and we never felt pressure to buy on the spot. My husband and I respond to her kind of salesmanship. Five star***** More

Report | Print

I appreciated that the response to my initial inquiry was same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jilli same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jillian was respectful, knowledgeable, and professional. She always followed up to make sure all my questions were answered promptly. As a result, I purchased my third Lexus and my first from London Lexus. More

Report | Print

We had a great experience with Jillian. She was incredibly patient, knowledgeable and never pressured us to buy a vehicle. She was incredibly patient, knowledgeable and never pressured us to buy a vehicle. More

Report | Print

Jillian is a rockstar, if you’re looking for a Lexus - she’s the right person!!! she’s the right person!!! More

Report | Print

We were fortunate to work with Jillian Cook in finding and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best int and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best interests at the forefront which made the vehicle purchasing journey very enjoyable. Highly recommended! More

Report | Print