Jason DeFelice | Page 3

Jason is a great service advisor and I look forward to working with him for future service. He looked for the best solutions and helped make my situation easier. Only constructive piece is accuracy around working with him for future service. He looked for the best solutions and helped make my situation easier. Only constructive piece is accuracy around verbal quotes. My cost for a catalytic converter was double what was verbally quoted. The process to fix my car and the result after the repairs, was a bit below expectations. Jason is not at fault, but after waiting for parts to come in and then waiting many days for the work to be done, the final result is the car runs louder with more vibrations than when it ran normally, prior to this repair. Still, I highly recommend ToyotaTown as the best dealership service department in London and Jason is a big reason for this. I wish my repair result this time around was better, but I will still keep going to ToyotaTown for service, because they are the most competent of any repair shops I've used and regularly service my vehicle beyond expectations. More

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She was very polite and friendly. She was knowledgeable and helpful. She was a pleasure to deal with. She was knowledgeable and helpful. She was a pleasure to deal with. More

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Very thorough and helpful. Explained everything with pricing, Received the vehicle when promised. Thank you! Explained everything with pricing, Received the vehicle when promised. Thank you! More

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Jason makes it easy to service my vehicle the right way. Always great service everytime! Always great service everytime! More

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Exceptional service as usual! Thank you for taking care of our vehicles Jason! There’s a reason why they have all those awards! 😉 Thank you for taking care of our vehicles Jason! There’s a reason why they have all those awards! 😉 More

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Jason was able to provide a service appointment under short notice and arrange a shuttle as well. Much appreciated! Shuttle driver (Rick or Rich) was courteous and friendly. John and Shawn said hell short notice and arrange a shuttle as well. Much appreciated! Shuttle driver (Rick or Rich) was courteous and friendly. John and Shawn said hello which makes you feel like a valued customer and not just a number. All around a pleasant experience as usual! Nice job! More

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Jason was Very helpful and accommodating he also was very Professional, efficient, and trustworthy. Thank you Professional, efficient, and trustworthy. Thank you More

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Dealing with this dealership is very satisfying. Shawn is very well educated salesperson. He answered my questions and guided me in setting up the vehicles features. It was a great and wonderful Shawn is very well educated salesperson. He answered my questions and guided me in setting up the vehicles features. It was a great and wonderful experience. More

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Toyotatown employees are awesome! I have Enna as my advisor today, she is very helpful, when I told her about my concerns of my vehicle. Thank you everyone! I have Enna as my advisor today, she is very helpful, when I told her about my concerns of my vehicle. Thank you everyone! More

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Knowledgeable, Friendly staff and great service everytime we are there. Fast and efficient service as well we are there. Fast and efficient service as well More

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