Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
21 yrs, 10 mos
Industry Experience
26 yrs, 7 mos
Languages Spoken
English
Maltese
410 Reviews
Write a Review410 Reviews of Jason DeFelice
December 22, 2024
Fantastic service as usual! Thank you for all you do Jason! Always prividimg excellent recommendations and service. Always a pleasure to deal with. Many thanks 🙏 Thank you for all you do Jason! Always prividimg excellent recommendations and service. Always a pleasure to deal with. Many thanks 🙏 More
December 12, 2024
Jason is a great service advisor and I look forward to working with him for future service. He looked for the best solutions and helped make my situation easier. Only constructive piece is accuracy around working with him for future service. He looked for the best solutions and helped make my situation easier. Only constructive piece is accuracy around verbal quotes. My cost for a catalytic converter was double what was verbally quoted. The process to fix my car and the result after the repairs, was a bit below expectations. Jason is not at fault, but after waiting for parts to come in and then waiting many days for the work to be done, the final result is the car runs louder with more vibrations than when it ran normally, prior to this repair. Still, I highly recommend ToyotaTown as the best dealership service department in London and Jason is a big reason for this. I wish my repair result this time around was better, but I will still keep going to ToyotaTown for service, because they are the most competent of any repair shops I've used and regularly service my vehicle beyond expectations. More
December 02, 2024
She was very polite and friendly. She was knowledgeable and helpful. She was a pleasure to deal with. She was knowledgeable and helpful. She was a pleasure to deal with. More
Other Employees Tagged: LaToya Berry
November 18, 2024
Very thorough and helpful. Explained everything with pricing, Received the vehicle when promised. Thank you! Explained everything with pricing, Received the vehicle when promised. Thank you! More
Other Employees Tagged: Enna Pinacho
November 09, 2024
Jason was able to provide a service appointment under short notice and arrange a shuttle as well. Much appreciated! Shuttle driver (Rick or Rich) was courteous and friendly. John and Shawn said hell short notice and arrange a shuttle as well. Much appreciated! Shuttle driver (Rick or Rich) was courteous and friendly. John and Shawn said hello which makes you feel like a valued customer and not just a number. All around a pleasant experience as usual! Nice job! More
Other Employees Tagged: John Rossini, Shawn Longworth
November 09, 2024
Dealing with this dealership is very satisfying. Shawn is very well educated salesperson. He answered my questions and guided me in setting up the vehicles features. It was a great and wonderful Shawn is very well educated salesperson. He answered my questions and guided me in setting up the vehicles features. It was a great and wonderful experience. More
Other Employees Tagged: Shawn Longworth, Janine Feenstra