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Jason DeFelice
426 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 2 mos
Industry Experience
27 yrs, 11 mos
Languages Spoken
English
Maltese
426 Reviews
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426 Reviews of Jason DeFelice
June 03, 2023
About the same as other dealerships. Convenient early drop off process. Not happy with lack of parts, and waiting from head office for substitute parts when they are out of parts. Convenient early drop off process. Not happy with lack of parts, and waiting from head office for substitute parts when they are out of parts. More
by Anne.lemesurier
June 02, 2023
Jason, I really appreciate your help . You are amazing and professional . Jason over the top as usual. Over 5 years now same positive attitude towards your customers. This the second Toyot You are amazing and professional . Jason over the top as usual. Over 5 years now same positive attitude towards your customers. This the second Toyota car from your dealership and Jason make my life easier when it’s come to service. Best Regard Jason . More
by Moe Hussein
Other Employees Tagged: Baz Afara, Rita Dalal
June 02, 2023
Staff at dealer are great! Head office not so much. Took Toyota Canada 54 weeks to release parts to fix my Rav4 which was under warranty. Head office not so much. Took Toyota Canada 54 weeks to release parts to fix my Rav4 which was under warranty. More
by m.roelofsen
Other Employees Tagged: John Rossini, Al Farmer
May 31, 2023
Amazing service always! !! Exceeds expectations! Really appreciate the great advice and quick service, also appreciate the heads up on other things! !! Exceeds expectations! Really appreciate the great advice and quick service, also appreciate the heads up on other things! More
by Rocco D.C.
May 29, 2023
Jason was my saviour! I missed my apt (my fault) and he managed to still squeeze me in and get everything I needed done to my vehicle. The techs, and service helped me ou I missed my apt (my fault) and he managed to still squeeze me in and get everything I needed done to my vehicle. The techs, and service helped me out a lot in a pinch as I travel fro work, and needed my car back asap. Always appreciate Jason and the other staff at TTown! Thanks again! More
by Jen
Other Employees Tagged: Chelsea Wakefield, Al Farmer, Jason Miller, Claude Lacroix, Ashley Wilson
May 22, 2023
Fantastic and trustworthy service! It’s worth my drive from Toronto to know that I and my car are well taken care of! Thank you Jason! It’s worth my drive from Toronto to know that I and my car are well taken care of! Thank you Jason! More
by Pamela G
Other Employees Tagged: Savannah Campbell, Tom Sakelis - 5 stars!
May 12, 2023
Great place to be. Staff are friendly and they know what they are doing. The communication was amazing and I didn't have to wait for too long for my service. Staff are friendly and they know what they are doing. The communication was amazing and I didn't have to wait for too long for my service. More
by Bukkiniy
May 02, 2023
Thanks Jason for taking care of my truck and my wife’s rav4… as usual impeccable customer service all around. See ya in a couple days 😉 rav4… as usual impeccable customer service all around. See ya in a couple days 😉 More
by Never again NISSAN!
Other Employees Tagged: John Rossini, Sylvia Donovan, Michael Donovan
April 22, 2023
Jason is a great guy to deal with. As usual, it was good service. I had my snow tires taken off and I really like the convenience of Toyota storing my tires. As usual, it was good service. I had my snow tires taken off and I really like the convenience of Toyota storing my tires. More
by RJ
April 22, 2023
Jason provided helpful advice and courteous service, which we needed to do over the phone. Everything went smoothly and I felt I could trust that all would be handled properly. Happy with my service and which we needed to do over the phone. Everything went smoothly and I felt I could trust that all would be handled properly. Happy with my service and repairs. More
by Pam Hill
