Janine Feenstra | Page 47

Detail detail We live approx. 165 km away , thus the communication through phone and email was important . We did car shopping via the web. The single reason we We live approx. 165 km away , thus the communication through phone and email was important . We did car shopping via the web. The single reason we came out to London and purchased the vehicle was the thoroughness in paying attention to details in the emails etc. of Allicia the sales person. When it comes to rating be aware that I by definition never rate higher than 80 % More

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First rate experience Having been extremely satisfied with the service department at Toyota Town for the past three years, we wanted to purchase a new Toyota from this deal Having been extremely satisfied with the service department at Toyota Town for the past three years, we wanted to purchase a new Toyota from this dealership. We were delighted to meet Ken Yates when we went to the showroom to check out the 2016 hybrid cars. Ken was easy to meet, brought a number of years of experience with Toyota products, had an openness to our interests and prior research, and brought a sense of integrity to his work. He explained how the internet has changed the way people shop for and negotiate the purchase of cars. Ken took us for a test drive and explained many of the features of the vehicle that interested us. He was also on top of the paperwork required and facilitated that in a timely fashion. Ken referred us to Janine Feenstra to work out financing and the dealer add-on options. We were also impressed with Janine's knowledge of the products and process involved in closing the deal. I am pleased that our experience in the sales aspect of Toyota Town lived up to our positive experience of the service department.,...thanks to the knowledge and professionalism of Ken Yates and Janine Feenstra. More

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Great Sales Person My wife and I stopped in Toyota -Town while we were shopping in London. We were interested in the Rav4 but we were also interested in the Subaru Outba My wife and I stopped in Toyota -Town while we were shopping in London. We were interested in the Rav4 but we were also interested in the Subaru Outback. The sales person that dealt with us was Terry Northrup. We test drove the Rav4 and Terry asked us if we wanted to go with or without him for the test drive. We asked him to come along. He answered all our questions and explained everything in a very professional manner. Before we left the dealership Terry provided us with some numbers that we requested. A few days later we made a deal which included our trade in. When we picked up our new vehicle Terry was there to make sure everything went smoothly and he sat in our new Rav4 along with us and explained how everything worked and answered the many questions that my wife had. It was a pleasure dealing with Terry and we looked forward to dealing with him in the future. We also had the pleasure of dealing with Janine Feenstra. She provided us with much information once we made our purchase. Our dealings with Janine were over the phone but when we picked up our RAV4 Janine approached us and introduced herself to us. More

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Great Experience I recently visited many dealerships in London in search of a new vehicle. My entire experience at Toyota-Town from the moment I first stepped into th I recently visited many dealerships in London in search of a new vehicle. My entire experience at Toyota-Town from the moment I first stepped into the dealership to the moment I drove off the lot in my brand new RAV4, was first-class and very comfortable. Everyone involved in the process provided a genuine interest in ensuring that my interests and needs were met. I enjoyed each interaction with the various employees who helped me directly with my decision to choose Toyota. The vehicle aside, I wouldn't have conducted my business unless I felt confident and comfortable with the dealership. The environment at Toyota-Town was second to none in my opinion. Having worked in a customer service industry for over 20 years, I can identify quality genuine service quickly. The people at Toyota-Town are providing impressive customer care and service and I am extremely happy to have done business with them. More

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Best car dealer I've dealt with Very friendly and knowledgeable employees and always giving me the best rates. Just bought my second car in less than 3 years from Toyota town. Would Very friendly and knowledgeable employees and always giving me the best rates. Just bought my second car in less than 3 years from Toyota town. Would certainly recommend it More

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New RAV4 Visited shaen Longworth to find a new vehicle better suited to our needs. Shawn was not pushy at all and respective of my price point and worked with Visited shaen Longworth to find a new vehicle better suited to our needs. Shawn was not pushy at all and respective of my price point and worked with us to find the vehicle we wanted not just a vehicle. Once the vehicle was selected Janine was great to deal with in the finance department and made sure we understood everything. More

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Outstanding service Gwen Jones was a wonderful and comfortable person to work with. She listened to what we needed, and found us exactly the right car. We needed a car Gwen Jones was a wonderful and comfortable person to work with. She listened to what we needed, and found us exactly the right car. We needed a car because we had been in a crash, and so we were on a short timeline. She and Toyotatown went above and beyond the call of duty in making it possible to complete the paperwork for sale and financing in a very timely fashion. Thank you! More

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Amazing. This is my 6th RAV 4! I love the RAV 4. I am driving my 6th one! Sylvia Donovan and Toyotatown rock! The service department is fabulous and treats their customers excellent I love the RAV 4. I am driving my 6th one! Sylvia Donovan and Toyotatown rock! The service department is fabulous and treats their customers excellently! More

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Pleasant experience I searched for a new van online, and was sending emails to different dealers to collect information. Shawn Longworth of Toyota town was among the very I searched for a new van online, and was sending emails to different dealers to collect information. Shawn Longworth of Toyota town was among the very few who was patient and prompt in replying all my emails long before I made any decision. I liked his friendly and attentive attitude, and he was not any different when I decided finally to go to the dealership to see the van and dealt with him in person. Shawn also showed serious interest to win my business and he went extra miles offering different alternatives to meet my preferences. I am satisfied with the experience and recommend both the dealership and him for the business. More

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My new 2015 Toyota Corolla I would like to thank Tim Smuck at ToyotaTown for his help and professionalism while I was purchasing my new car. I called Tim 2 months prior to visit I would like to thank Tim Smuck at ToyotaTown for his help and professionalism while I was purchasing my new car. I called Tim 2 months prior to visiting the dealership to get some information on leasing. Time went by and I made a decision to buy a vehicle. I thought of Tim right away and the main reason I contacted him was that he was very knowledgeable but didn't harass me! More

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