Janine Feenstra | Page 43

Come see Shawn to buy your next car! Buying a car was an absolutely positive and fun experience with Shawn! I had scheduled an appointment to look at a RAV4, and although it unfortunately Buying a car was an absolutely positive and fun experience with Shawn! I had scheduled an appointment to look at a RAV4, and although it unfortunately sold before my appointment Shawn had another very similar car ready to show me. He was very knowledgeable on all the features of the car, and was sure to keep us laughing and happy throughout the appointment. My RAV4 looked incredible upon delivery, great job to the whole team! I also had a chance to work with Janine in financing and she was incredibly helpful and knowledgeable with the services and additional options offered by Toyota. I will absolutely recommend Shawn to any family and friends looking to buy a car, and am sure I'll return in the future. More

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Excellent customer service is the reason I keep going back. I have been a Toyota customer since 2002 & a ToyotaTown customer since 2013. Whether leasing or purchasing, the customer service is the reason I keep I have been a Toyota customer since 2002 & a ToyotaTown customer since 2013. Whether leasing or purchasing, the customer service is the reason I keep going back. Geordie was great throughout the entire process. I traded my Corolla for a Rav4 and I love it! More

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RAV GIRL This guy is so easy to engage in a conversation with. He makes jokes that make everybody laugh and very efficient. He helped me get my RAV 4 switched This guy is so easy to engage in a conversation with. He makes jokes that make everybody laugh and very efficient. He helped me get my RAV 4 switched to a brand new one! One word phenomal. More

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Another Wonderful experience at Toyota Town I went to the dealership after receiving a letter in the mail and after working with William Chan to determine my needs I came out with a 2017 Tacoma. I went to the dealership after receiving a letter in the mail and after working with William Chan to determine my needs I came out with a 2017 Tacoma. Will was very patient and willing to allow us to test drive multiple models until we found what suited us best. Great sales person even though he is new to Toyota town I would recommend to request Will if going into this dealership. More

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EXCEEDED OUR EXPECTATIONS We have two Toyota vehicles, both are serviced by Toyota Town and earlier this year we decided it was time to replace our Sienna. Before I buy a vehic We have two Toyota vehicles, both are serviced by Toyota Town and earlier this year we decided it was time to replace our Sienna. Before I buy a vehicle I do lots of research to see what the experts and the average person say about the vehicles that I am considering, and then I usually visit a few dealerships to look over the vehicles and ask questions. After checking out a couple other dealerships I went to Toyota Town where I was introduced to Kevin Swan. Kevin sat down with me and we talked about what I was looking for in a vehicle and he asked lots of questions and he showed me several new vehicles that I was interested in and answered all my questions. I returned a few days later with my wife and we test drove a vehicle that we liked but we found the back seat of the vehicle we test drove was just a bit small to fit our three grown daughters. I had mentioned to Kevin in our first meeting that we kept our Toyota's for a long time so Kevin asked if we would be interested in a slightly used Highlander with low mileage that had been sold and serviced by Toyota Town. We were interested but I was concerned that the 2013 Highlander Limited might be priced over our budget. Kevin showed us the vehicle and we took it for a ride and we were hooked. We worked out a deal that was within our budget and Kevin assured us that after Toyota Town's Detailers were finished with it, the vehicle would look like new. I arrived to pick-up the vehicle a few days later and the vehicle was out front, full of fuel, shining from top to bottom and spotless inside and out. It is so refreshing to have a dealership care enough about customer service to go above and beyond what even I expected. In the end we spent less money than we planned and got a vehicle that better suited our needs. We look forward to many years with the Highlander Limited and we are very grateful for the wonderful purchasing experience provided by Kevin and the Toyota Town team. Chris C, London Ontario More

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Janine feestra Janine is a very friendly professional caring employee and I am sad to move regarding Toyota Town and people as kind and attentive as her. Janine is a very friendly professional caring employee and I am sad to move regarding Toyota Town and people as kind and attentive as her. More

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Best car buying experience ever! I having been dealing exclusively with ToyotaTown since 1989 and I have always been treated with the utmost care, concern and professionalism. Before I having been dealing exclusively with ToyotaTown since 1989 and I have always been treated with the utmost care, concern and professionalism. Before ToyotaTown I had dealt with an assortment of dealers, but once I discovered ToyotaTown I never wanted to go anywhere else. I just purchased a C-HR which has many unfamiliar features. My salesman, Sean O Grady, was so helpful explaining all the new bells and whistles with great patience--exactly what I needed! Thanks to all the good folks there. More

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A wonderful experience from start to finish I recently purchased a Toyota Tacoma from David High and had a wonderful experience from start to finish. He was very informative, knowledgeable, cari I recently purchased a Toyota Tacoma from David High and had a wonderful experience from start to finish. He was very informative, knowledgeable, caring, and considerate. I never felt pressured to purchase the vehicle off of him and he kept me informed on the status of the Tacoma from the building stage right up to the delivery, and Toyota Town got all my accessories installed on time regardless of one of them being on backorder!!! Thanks David High and Toyota Town for a wonderful experience!!! More

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Satisfied customer Everyone that I met at Toyotatown was friendly, professional and knowledgeable. I was impressed with the number of women working there . I felt that Everyone that I met at Toyotatown was friendly, professional and knowledgeable. I was impressed with the number of women working there . I felt that every detail was taken care of in a very efficient manner. More

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Toyota Town surpasses customer service expectations During our search for a pre-owned 2016 Toyota RAV4, and after numerous calls and visits to several Toyota dealerships, Toyota Town in London, Ontario During our search for a pre-owned 2016 Toyota RAV4, and after numerous calls and visits to several Toyota dealerships, Toyota Town in London, Ontario exceeded all our expectations and made the 3 hour drive a worthwhile trip. Not only did Toyota Town have the largest selection of quality pre-owned Toyota RAV4's for us to choose from, our Product Advisor, Frank Circelli, and Janine Feenstra (Financial Service Manager) were well beyond exceptional. From the first phone call inquiring about a pre-owned 2016 Toyota RAV4 LE (AWD) to leaving the dealership with a Brand New 2017 Toyota RAV4 XLE AWD (A6), we were extremely pleased with every detail of our new vehicle purchase. Although our initial intentions were to purchase a 2016 Toyota RAV4 LE to save money, the deal Frank Circelli negotiated for us on the 2017 XLE was too good to pass up. The upgraded features and full three year warranty on the New 2017 XLE far outweighed the few thousands we would save on purchasing the pre-owned 2016 Toyota RAV4 LE. It's no wonder why Toyota Town in London, Ontario is an award winning Toyota dealership and recognized by Toyota Canada as a "Pride" dealer. The dealership is immaculate and the entire Toyota Town team surpasses customer service expectations. Knowing we were pressed for time, Frank, Janine and the entire team at Toyota Town had us in our New 2017 Toyota RAV4 XLE within 24 hours; not something you would expect when the vehicle you purchased at 3:00 pm still required a pre-delivery inspection, detailing, undercoating protection, installation of a hood deflector and side door moldings; arranging financing, licensing and paper work. More

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