Danny Deng | Page 19

Great service. Good explanations and was not sold any extras that we didn't need. Treated very well. extras that we didn't need. Treated very well. More

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I came in to see Danny about a car I saw online. He was very friendly and made me feel welcome. He presented me with a couple of other options in my price range. I didn’t feel pressured in any way.. I chos very friendly and made me feel welcome. He presented me with a couple of other options in my price range. I didn’t feel pressured in any way.. I chose to drive one of the other options and ended up buying one of them. Friendly courteous service over all. It was a great experience! More

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Helpful sales team and good communication throughout the entire sales process on the status of the vehicle in production. entire sales process on the status of the vehicle in production. More

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Danny was a pleasure to deal with. Very knowledgeable and made us feel at home. made us feel at home. More

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It was my first time purchasing a car and I am undecided on my experience at Straightline Kia. When I walked in, Danny was excellent to deal with. He wasn't too pushy, seemed very honest and made it a very on my experience at Straightline Kia. When I walked in, Danny was excellent to deal with. He wasn't too pushy, seemed very honest and made it a very straightforward process. My issues with Straightline Kia started immediately after I paid the deposit. I was told I'd be contacted regarding financing right away and had to call several times to get ahold of anyone (it ended up taking almost a week) - this ended up being my experience throughout the entire process. I was initially told my vehicle would take 1 - 2 months to arrive. Ultimately it arrived after 4.5 months which isn't ideal but wasn't the problem I had with Straightline Kia. My problem was that in the 4.5 months of waiting, I received one (incorrect) email regarding my purchase. Zero updates through the entire 4.5 months of waiting and zero attempts to help me understand what was happening that delayed the arrival of my vehicle. In order to get any response from anyone I had to call and email multiple times. I definitely felt like another customer in the queue rather than someone who was making a pretty significant purchase. Ultimately, I did get my car and Danny admitted that I fell through the cracks and did his best to ensure I had a positive customer experience. The original finance manager that I worked initially left the dealership and I worked with Adam on the final financing process. He was extremely personable, knowledgable and definitely helped to redeem the entire situation. I think (and hope) my experience wasn't the norm and would potentially recommend this dealership to others only because I felt like there were adequate steps taken to redeem my experience and I appreciated that my concerns were taken seriously. More

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This was one of the easiest car purchase experiences I have ever had. Everyone was available and knowledgable and I felt comfortable making my purchase.Danny was so great to work with right from the very have ever had. Everyone was available and knowledgable and I felt comfortable making my purchase.Danny was so great to work with right from the very first phone call I made to the dealership. I would recommend this dealership to anyone as well as the amazing Kia I purchased. I am definitely an extremely happy customer. More

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Danny was a great person to work with. Not pushy, responsive and accommodating. I would recommend working with him. responsive and accommodating. I would recommend working with him. More

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Definitely recommend this dealership and Danny! Everyone has been amazing and super helpful. Thank you Danny and Kia team for everything! :) has been amazing and super helpful. Thank you Danny and Kia team for everything! :) More

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We had a great experience purchasing our Kia Sorento from the dealership with excellent customer service from Danny!!! the dealership with excellent customer service from Danny!!! More

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Fantastic service, welcoming dealership and very accommodating. Danny was very knowledgeable on the vehicles and helpful to any questions we had accommodating. Danny was very knowledgeable on the vehicles and helpful to any questions we had More

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