Brook Russell
Brook Russell at Courtesy Ford Lincoln

Brook Russell | Page 7

Lincoln Service Concierge

Courtesy Ford Lincoln

684 Wharncliffe Rd S
London, ON N6J 1N4

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4.9
81 Reviews

Industry Experience

8 yrs, 10 mos

Languages Spoken

English English

4.9

81 Reviews

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81 Reviews of Brook Russell

July 21, 2021

Dealership Rating
Employee Rating

We were pleasantly surprised by how smoothly the purchase of our Lincoln Nautilus Reserve went. Our salesperson, Bryan Williams was very knowledgeable of the vehicles we inquired about and answered all of o More

by dianegiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Williams, Greg Perrott

June 30, 2021

Dealership Rating
Employee Rating

Pleasure working with Matt on our recent purchase. He displayed integrity and a commitment to customer service. Matt was respectfully engaged and provided quick follow up where needed. During delivery, M More

by howards116
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Patterson , Adel Al-Rayes

May 28, 2021

Dealership Rating
Employee Rating

We just picked up our new Lincoln Corsair on Thursday. Brandon Flonders our salesman was very professional and kind. He made our experience very comfortable. More

by Debbie1953
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 26, 2021

Dealership Rating
Employee Rating

Matt Patterson was the best salesperson ever, so courteous, kind and knowledgeable! A real gem, will be back to him next vehicle purchase thanks Matt More

by Betty
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Patterson , Grant Doty

May 26, 2021

Betty responded

Thanks for your employee Matt Patterson who was superb dealing with our needs. He was outstanding and still connects to assist us in every way! Your dealership and employees are all so fantastic and it was a pleasure dealing there. You definitely won us over, thanks so much!

May 27, 2021

Betty responded

Our trip to Courtesy Ford Lincoln was very successful, special thanks to all sales people especially Matt Patterson for going out of your way to make our buying trip pleasurable. We totally enjoyed all aspects of your business and will be sure to highly recommend you to our family and friends!

May 27, 2021

Betty responded

Already did

April 27, 2021

Dealership Rating
Employee Rating

Purchased a new Lincoln Nautilus and though there was a slight hiccup in the process everything was worked out to our entire satisfaction. Great People! More

by P&J Brady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 15, 2021

Dealership Rating
Employee Rating

Bryan was very helpfull and courteous in Yvonne’s and my dealings with him when we Leased our dream vehicle a “Lincoln Corsairs”from Courtesy Ford Lincoln. I would recommend Bryan and Courtesy Ford Lincoln More

by rbenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Williams, George Anderson

February 26, 2021

Dealership Rating
Employee Rating

My very senior parents live in Petrolia. They were in London on a personal matter and had issues with their aged Ford Ranger. They were directed to Courtesy Ford Lincoln. My mom has asked me to write a More

by Judy Geraghty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Taylor, Alex Tapia , Kyle Cornet, Juan Montoya, Shane Moss

February 25, 2021

Dealership Rating
Employee Rating

Amazing customer service. The whole experience from start to finish I felt like family. Answered all my questions and then some. I would definitely recommend courtesy Ford to my friends. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Frada, Gary Flonders, Brandon Flonders , Kyle Cornet, Dylan Frada

February 10, 2021

Dealership Rating
Employee Rating

Dee is a fabulous sales rep who is so knowledgeable about the Lincoln line. This is my second Lincoln and I will keep returning because of the super team! Brooke, Kyle and George are also so reliable and c More

by JENNIFER Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Anderson, Dee Menon , Kyle Cornet

December 30, 2020

Dealership Rating
Employee Rating

Really good experience with Louis frada in this dealership always I have been welcomed. So I would like to say all the best about Luis Frada. More

by Aferdita Muharremi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Frada , Kyle Cornet, Dylan Frada

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