Al Farmer | Page 3

Building was clean and professional. All staff adhered to covid-19 safety guidelines. Geordie was attentive to our needs and worked with us to make the sales process a breeze. covid-19 safety guidelines. Geordie was attentive to our needs and worked with us to make the sales process a breeze. More

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Great personal service Rob can always can answer my Great personal service Rob can always can answer my questions with knowledge in non tech form Easy to deal with and friendly Always happy to re Great personal service Rob can always can answer my questions with knowledge in non tech form Easy to deal with and friendly Always happy to return More

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recall service performed inthe expected time Dealt with Toyotatown since 1989 with excellent service. Most services done in the expected time and at a good price.. Keep up the good work Thanks R Dealt with Toyotatown since 1989 with excellent service. Most services done in the expected time and at a good price.. Keep up the good work Thanks Rob More

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quick easy painless dropped off my truck and got it back on time. All parts were Toyota brand just like i wanted. quick and easy service. would recommend to any Toyota o dropped off my truck and got it back on time. All parts were Toyota brand just like i wanted. quick and easy service. would recommend to any Toyota owner. More

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Fun times with Shawn After 20 years of driving my Camry, I walked in to purchase a new one. Shawn was knowledgeable, kind and Took his time explaining the features of the After 20 years of driving my Camry, I walked in to purchase a new one. Shawn was knowledgeable, kind and Took his time explaining the features of the new Camry. 2020 is much different from a 1998! He came in on his day off to meet me to pick up the car. We had a lot of laughs even through my good bye tears for my 98 Camry. Thanks Shawn. More

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Rob Dako Easy to talk with & understand. Explains service issues well. I always try to make Rob my service contact. Our daughter Pam bought a Toyota at the Easy to talk with & understand. Explains service issues well. I always try to make Rob my service contact. Our daughter Pam bought a Toyota at the other London dealership. I recommended her to ToyotaTown for service & she raves about it. More

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Trusted Svc Advisor Svc Dept’s Rob Dako is truly a reliable advisor as he provides you straightforward answers to any work needed as you inquire about servicing your vehi Svc Dept’s Rob Dako is truly a reliable advisor as he provides you straightforward answers to any work needed as you inquire about servicing your vehicle for any particular issue.. He will book you in advance and key drop off always work perfectly fine for us - very convenient. You’ll get your vehicle in no time. Keep it up Rob for a job well done! More

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Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback number. No answer again so on May 8th I called back and was able to make an appointment for May 28th. At that time I asked that they take into account a price match for the Bridgestone Driveguard which I could buy from Quattro tires for $218.22. I was told they do that sort of thing once I’m in for service. On the 24 of May, I received a reminder of my appointment and I responded reminding them that I was looking for a price match and provided all the details. I received an email later in the day stating that they do not price match online stores prices. I was livid as this is not what I was told the last time I was in for service. We exchanged email back and forth a few times that day to no avail. On May 25th I got an email from Al Farmer the Parts Manager stating the same information but that he had found Canadian Tire selling them for $230.99 and that they would match that price. I responded saying how disappointed I was that they would not match the price as I had purchased 10 Run Flat tires from them (2 full sets and 2 due to flats) in the last 2 or so years. I also mentioned that Canadian Tire most definitely price matches all competitors. On the 27th of May I canceled my appointment with ToyotaTown. As Canadian Tire was minutes from my Warehouse in St Thomas ( I live in Port Stanley) I contacted them, they happily agreed to price match and ordered the tires. They came in 2 days and I had all my service done. After wasting all my time from April 30 to May 27th with ToyotaTown I finally got what I needed from someone else. Al Farmer, the parts manager said that he had forwarded my case to the Service Department for review and possible call about the situation. I have yet to hear from them. They obviously don’t need my Sienna and Venza service business. More

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Exceptional Service, products and pricing After purchasing a brand new Toyota corolla last year we realized as much as we loved the car, we needed more space for picking up large items. We w After purchasing a brand new Toyota corolla last year we realized as much as we loved the car, we needed more space for picking up large items. We went back to Toyota town and found exactly what we were looking for. We ended up purchasing a 2018 Toyota Highlander, which was fully loaded with low mileage. I have recommended to all of my family and friends to go and see the team at Toyota town for their next vehicle purchase. More

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Awesome people and dealership! Have bought several vehicles from Toyotatown.. Al, Brian ,Geordie ,Janine and Andre are all top notch people. They are all knowledgeable and are very Have bought several vehicles from Toyotatown.. Al, Brian ,Geordie ,Janine and Andre are all top notch people. They are all knowledgeable and are very helpful! I bought 2 new cars in 2 weeks and am very happy with my 2018 Tacoma and my 2019 Camry! Thanks to all for an excellent car buying experience!! More

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