Lincoln Dealer Reviews

"My 2019 Lincoln Navigator L experienced trans failure as I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired under the TB Engine/Powertrain for life warranty. My Service advisor/Brandyn proceeded to write up my service history and process my claim. Brandyn had provided me with a loaner and kept me informed along the way where we were in the approval process. The approval took a little time but once approved my transmission along with all the associated items that goes along with this task was replaced and covered 100%, My car is back on the road, drives like new. I cannot say enough about how satisfied we are with Teb Britt and their Service Department. Ted Britt has built a Flagship Dealership in Chantilly and I'm proud to be a new family member for life. My suggestion to people in the market for a Lincoln, make Ted Britt your first and last stop in your search."

"Carla Heavener was a pleasure to work with. Knowledgeable of the product, no pressuring to make the sale, but once we decided to purchase, Carla came in on her day off to complete the sales process and offered helpful hints. This would have been a five stars review except for the sales manager’s low ball offer on our trade-in. I know to expect this when trading a vehicle, but he was stubbornly low, so I passed on the offer. I very easily found an outright purchase offer through Kelley Blue Book that netted me thousands more."