I brought my ‘98 ford ranger to Dams Ford Lincoln in - Tiawnasherie
I brought my ‘98 ford ranger to Dams Ford Lincoln in April for an inspection, because I wanted to know what I should have tuned up to keep it running nicely for as long as I can. I had scheduled this weeks in advance, but they kept my truck for over 24 hours, which left me wondering if they were just too busy to properly perform the inspection. It was not a priority by any means.
What really disappointed me, was what they reported back to me. I was told that my brake pads had approximately 50% remaining in the front and 25% remaining in the back. When my dad and I went to replace the brake pads about 3 weeks later, they looked almost new. That was a complete waste of our time, and it made me question the accuracy of the rest of the inspection. I was also told that essentially everything that could possibly be leaking on my truck, was leaking. That was not the case. I was given a long list of problems that did not match the actual condition of my vehicle.
I paid approximately $400 for the inspection (including a miscellaneous charge), and I left feeling like I had been scammed.. not only out of the money, but also out of my time. I understand that older vehicles usually have problems. I have no issue being told when something needs to be repaired or replaced, that was the point of getting the inspection. What I do have an issue with is being given information about my vehicle that, based on what we subsequently found, I could not trust.
About three months later, someone from Dams Ford Lincoln contacted me to ask about my experience. I explained how disappointed I was, including my concerns about the inspection and the money I felt I had wasted. I was told that someone higher up would be in touch with me about the situation. Nobody ever contacted me.
If a customer takes the time to explain a serious concern and is told that someone will address it, it would be nice of someone to actually follow through with doing so.
The cherry on top ~ after the inspection, the man at the front desk made a comment that was incredibly unprofessional and unnecessary. I was told, “If your truck was a horse, I’d take it around back and shoot it.”
I will not be returning to Dams Ford Lincoln or recommending them to anyone after this ridiculous experience.
Read More