19 Ontario Audi Dealers

Excellent experience, quick and easy drop off and - orko.mukherjee

Excellent experience, quick and easy drop off and pick-up. They also have a very comfortable waiting room in case someone wants to work/wait during the service duration.

Audi Kitchener-Waterloo provides first class service! - bryanstotesbury

Audi Kitchener-Waterloo provides first class service! Service items were precisely communicated & completed promptly. Service advisor Isaiah Zettler advice and knowledge was appreciated. Well done as a team effort!

In a span of 4months i have already been there 3 times - Meet thakore

In a span of 4months i have already been there 3 times and the issue has still not be resolved. I was having issue with my front right tire when it was making a stuttering noise and first time they said it was fixed by just driving and nothing was found and they returned it after changing to winter tire. As soon as i went back on summer tire i found this problem again and went there where a clutch issue was found and by then the noise and stuttering for the right tire was too much. They change the clutch and said problem fixed. Just the next day of pick up i found the issue still hanging there with another one adding to it. I saw a tire buldge on the same side probably because of all those stuttering and tire facing damage. I was told that its not from that and probably i drove it over a pothole making it my mistake which was never the case. On top of that they always have an excuse of too much waiting time and are never able to start the service and usual wait time is 3-4 days. They are always short staff and they do not act quickly. I almost paid 200cad everytime i go to this place in uber for work since i do not get my car back. Not to mention the vehicle is brand new and its only been 8months where i started getting this issue and they were not able to diagnose it on time leading to other issues

After total loss my RX350 2nd time, I decided to change a - Evanne

After total loss my RX350 2nd time, I decided to change a different brand car. We look around different brands, finally chose Audi Q5 to our new car. Audi Midtown has a very good rate good deal recently, so even we are first time going there, we already decided to get the contract. If anyone wants to change a new car (not easy to be stolen), Audi it's very recommended. And I will also recommend you guys to go find Elliot Lam the sales representative, who service us. He is very professional,efficiency,friendly and helpful. Go for him, will be good👍🏻.

Went to Newmarket Audi to lease a new vehicle. - james

Went to Newmarket Audi to lease a new vehicle. The sales person (Kevin) was very helpful and knowledgable. He answered all the questions we had and was pleasant to talk to. I would highly recommend anyone looking for an Audi to see him.

I recently had a very disappointing experience with Audi - Connie L.

I recently had a very disappointing experience with Audi Uptown’s service department. I brought my 2022 Audi Q5 for a check on Friday due to a low tire pressure warning. The service advisor, Wendy SIN, claimed additional repairs were necessary, totalling $2,120, which included: Brake pads: $1,100 Wheel alignment: $900 Tire repair (patch tire): $120 My extended warranty allegedly did not cover these repairs, even though my car had just completed its annual maintenance in June this year. These prices seemed highly unreasonable, especially since my car had recently undergone annual maintenance in June. I was shocked by the estimate and called to stop the repairs. However, Wendy informed me that the work had already started, and I would need to pay part of the cost regardless. During my Saturday visit, Wendy inaccurately recorded that I had damaged my car, which is untrue. I emailed Wendy and her manager to prove this claim and correct this record but have not received a response. Wendy later displayed two pictures of the replaced parts, claiming they were abnormal, yet provided no evidence to support the damage claim. When I picked up my car on Monday, I discovered discrepancies in my service record. Wendy had noted that I had damaged my car, which was false. Wendy had also added a note to page 1 of the service form without my knowledge or consent. When I asked her about it, she pointed to my signature on page 2, implying I had authorized it—which felt very misleading and unethical. Additionally, when I questioned why the repairs weren’t covered under my extended warranty, Wendy claimed she needed time to “study” the warranty. I waited for over an hour at the shop, only to be told I’d been given a discount after she discussed it with her manager. Ultimately, I was charged $1,780 despite not receiving a proper breakdown of why my warranty did not cover the repairs. However, I didn’t want a discount — I wanted a clear explanation of why these repairs were necessary and not covered. To make matters worse, Wendy later admitted that the team shares bonuses or commissions on repairs. However, there is no visible sign disclosing this, which I believe is required under the Consumer Protection Act. This whole experience felt like a trap. I regret not checking the reviews earlier and strongly advise anyone going to Audi Uptown to be cautious. Ask for clear documentation and detailed cost estimates in writing, and ensure you fully understand the work before authorizing anything.

Just a heads-up to anyone thinking of taking their - Disappointed

Just a heads-up to anyone thinking of taking their vehicle to Downtown Audi: I ended up spending nearly $2,300 on what should have been a fairly minor service and some exploratory diagnostics—only to be told I’d need over $5,000 more in repairs, with still no clear answer on what the actual problem was. I brought my Audi SQ5 in after getting an “air suspension malfunction” warning. I paid $220 for a diagnostic, expecting some insight—but they couldn’t tell me what was wrong. I didn’t even get an update until late in the day. They suggested replacing the battery and checking the wiring, which I agreed to, hoping it would finally get to the root of the issue. It didn’t. Days later, I was told they still didn’t know what was causing the problem but wanted thousands more to replace a wiring harness. At no point was there a confident diagnosis—just more guessing. What really pushed me over the edge was the lack of support and transparency. I wasn’t offered a courtesy vehicle and had to chase down basic updates. When I asked for copies of my personal information—including any call recordings—they flat-out refused, even though I never gave consent to be recorded in the first place. (For anyone reading this: you do have the right to request this under Canadian privacy law, PIPEDA.) I’ve had other frustrating experiences here before, but this one sealed it. I’m taking my car elsewhere—and I strongly suggest you think twice before trusting this dealership with yours. You deserve honesty, real answers, and to feel like your time and money matter. Sadly, I didn’t get any of that here

Rahul Narang was great, he ensured that i got the best - 4Rings

Rahul Narang was great, he ensured that i got the best possible experience when I purchased my 2020 Q8. The vehicle has been amazing so far! I specifically wanted a Q8 with these options and Rahul and his sales managers were very transparent regarding the service history and reconditioning work done to the car. Will strongly recommend my friends and family to come here.

Reggie was of great assistance and was very knowledgable. - C Kelly

Reggie was of great assistance and was very knowledgable. We highly recommend him! Great dealership and conveniently located.

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Very horrible experience with this dealership, from sales - dontshopataudi

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed.

I spent days back and forth on a purchase of a certified - Shawn Gusz

I spent days back and forth on a purchase of a certified pre-owned 2021 Audi RSQ8 with 25K (a $127,000+HST Purchase). There was a notable miscommunication and the vehicle was not as described when I went to pick it up. The deal was dead and I was extremely frustrated due to the lost time. While this may sound like a negative review, what sets a dealer apart and gets them from 1 star to 5 is how they handle a bad situation. An unreputable dealer will simply brush you off and not be concerned about their reputation. Audi Niagara's management team got involved right away when they discovered my frustration and not only worked to fix their process and policies on how they handle issues like this in the future, but worked with me tirelessly to get the deal done, making the appropriate concessions on the vehicle to account for the initial experience. THIS is what sets a good dealer apart from a bad one, how they fix problems and address customers concerns. Any dealer can more or less be A+ most of the time, but when you get one that works hard to make sure they put every effort in to make a poor experience a good one, that's when a review like this becomes even more valuable and relevant. Excellent recovery to the team at Audi Niagara.

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

I had purchased a certified pre-owned A3 from Cameron - Rob

I had purchased a certified pre-owned A3 from Cameron (Salesperson) and Tammy (Finance manager) in 2023. At time of purchase they both confirmed I had 3 years of service included including 1 major and 2 minor. After 1 year, in 2024, I went for oil change (minor service) and Melanie the service associate also confirmed next year I'll have my major service included. But come 2025, Audi Durham blatantly refused to cover my service costs and asked me for payment! Talked to Jeff the service manager as well as reached out to Keith (sales manager) to resolve the issue but to no avail. Never buying again from them. If you do end up buying pls make sure to have everything in writing or maybe record them. They can turn on their words anytime and in my experience cannot be trusted.

Great salespeople who care! - Kennedy

Great salespeople who care! After driving my vehicle for a couple months, the vehicle had a problem. Service employees provided a great experience. Communicated in real-time regarding the issue(s) required to rectify my concern to get me back on the road. Will refer friends and return in the future.

I just picked up my 2019 A6 from Audi Brampton. - jacob

I just picked up my 2019 A6 from Audi Brampton. This is my 4th Audi, but first from this dealership. I loved the buying experience and the entire process! Alejandro was great and provided necessary advice and recommendation. Thank you to the entire team for the exceptional customer experience!!