Audi Mark Motors of Ottawa

I am very disappointed with my experience with the service department. In January 2026, having noticed excessive oil consumption on my 2016 Q5 2.0, I decided to go to the dealership to resolve the iss service department. In January 2026, having noticed excessive oil consumption on my 2016 Q5 2.0, I decided to go to the dealership to resolve the issue. The agent who received me simply explained that I would have to pay $460 for a check-up. After that, he told me that the oil pan needed to be replaced, with a bill of $1900. This was done, but the excessive oil consumption did not change. In February 2026, I went back to see him and was stunned to hear him tell me that Audi was not a reliable brand and that I should sell the vehicle. Strangely, he insisted on sending me to the sales department. I refused. In March, I decided to find solutions to my problem myself by purchasing genuine parts. I went to the dealership and asked to speak to the service manager. I was seen by the assistant, to whom I explained the situation. He then informed me that the agent I had spoken with in January no longer worked for the dealership due to his lack of professionalism. He decided to have me perform oil consumption tests free of charge. After the tests, I noticed warning lights on the dashboard. I immediately informed him by email. He asked me to come in during the week and informed me that I would receive a quote for the excessive oil consumption: $12,700 including taxes and a negligible discount. Regarding the warning lights, they tried to make me understand that they appeared purely by chance after my visit. I rejected the quote because they ultimately told me I needed to replace the pistons: $3,000 and some change for labor and $8,000 and some change for parts. No details were provided for the parts. They refused to address the warning lights. The service department manager informed me that I could drive with ABS sensor and handbrake warning lights on the dashboard. They said they scanned the vehicle but couldn't tell me what these warnings were. They asked me to pay $395 for a new scanner. I refused, and after my own investigation, it turned out the front passenger ABS sensor was faulty. The part was replaced, and the problem was solved. I'm very disappointed with this department, which tries every trick in the book to make money off its customers with exorbitant quotes and inaccurate diagnoses. I strongly advise against using them. More

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed. More

Audi West Ottawa, Hunt Club Location, excellent people to deal with, Liang Liu, sales, and Shanna Eastman, office executive. Warm, friendly, accommodating, knowledgeable. As an out of province online buyer, deal with, Liang Liu, sales, and Shanna Eastman, office executive. Warm, friendly, accommodating, knowledgeable. As an out of province online buyer, they promptly acted on any of my email questions and concerns. More

This dealership has the worse after sales service. Never have loaners for urgent matters and can never have urgent appointment for safety concern situation like no heat in freezing temperatures right Never have loaners for urgent matters and can never have urgent appointment for safety concern situation like no heat in freezing temperatures right now.... I would have to wait more than a month to be seen plus would not have a loaner but see ford does have urgent appointment and loaners and they don't treat people like Audi does More

I would like to give high praise MUSTAFA the cpo manager, What a wonderful human being, he’s been amazing, very helpful and has gone beyond. I would highly recommend him and his team if anyone nee manager, What a wonderful human being, he’s been amazing, very helpful and has gone beyond. I would highly recommend him and his team if anyone needs anything More

Jeff B was our salesman, great experience! The team worked hard to have our 2017 A7 ready in a quick turn around. No pressure, friendly and knowledgeable, we'll be back. worked hard to have our 2017 A7 ready in a quick turn around. No pressure, friendly and knowledgeable, we'll be back. More

** Audi Body Shop ** I had a great experience with customer service rep Howie. From the minute I called he gave me so much of his TIME! He was SO helpful in helping me make decisions on what to fix. H customer service rep Howie. From the minute I called he gave me so much of his TIME! He was SO helpful in helping me make decisions on what to fix. He called me back exactly when he said he would, and he gave me a really good price! He didn’t oversell me, and I truly felt I did the right thing for my Audi Q8! I am back on the road driving and I am so happy!!! Thank you Howie!!! And Jason helped too with my tires, he also gave me good advice on what to pick and a very fair price!! I definitely trust them. You can count on them for sure! Thank you guys! Samantha Nelson 🤗 More

Just a money grab service department! Cayenne is still under warranty, emergency parking lights stays on I’m being told to do the diagnostic it’s 150$ and there is a chance it’s not under warranty! I’m g under warranty, emergency parking lights stays on I’m being told to do the diagnostic it’s 150$ and there is a chance it’s not under warranty! I’m giving them an opportunity to inspect my vehicle for other potentially warranty work and they want to charge over $200 for an inspection. They want to be paid by the client and Porsche warrantee! That is why I purchased in Toronto. World of a difference in the level of service. More

both front tires with bulges, told no other choice but to replace however only replaced one.($473) told to keep eye on other one and old tire placed in trunk in case we contacted Continental tire. General ma replace however only replaced one.($473) told to keep eye on other one and old tire placed in trunk in case we contacted Continental tire. General manager stated in letter no other option but to replace and bulge caused by pot holes. More

Worst service experience I have ever seen. Denied of warranty on a car that is 5 years old 72,000 km on it. We are told $ 12,000 plus taxes to replace transmission. When asked what the part was in the t warranty on a car that is 5 years old 72,000 km on it. We are told $ 12,000 plus taxes to replace transmission. When asked what the part was in the transmission. No answers were given. Jason the service manager did nothing. Did not even have the guts to call me and tell me this himself. Absolute joke and I would Never buy an Audi again because of my experience. These people care about one thing. $ and once the car is sold they think there job is done. Stay away ! More