Audi Mark Motors of Ottawa

POOR SERVICE BE AWARE WITH SERVICE HERE I bought a brand BE AWARE WITH SERVICE HERE I bought a brand new Q7 Audi , after 3 mount of use I got problem with my chair for noise and some not working part ...I called several times for getting appointment ...after being waiting on line many time with no direct answer and leavening massage ,the never call me back . finally I went there and got an appointment ..at my appointment the person on the desk , was showing nice and supper supper.. respecting and fake smiling...Repeating my name 100 times and you know what I mean by that.....they keep my car there for several days working on it, when they call me to take my car back, I saw my car inside and outside terrible .. inside of my of my car is" beige color" ,so can you imagine how does it look with '' black finger prints'' all over the chair they where working on !!!!! out side which suppose to washed and clean...was amass..I call the person there and I show him , he look at it an said oh this is noting me this is all I can do. He took my car again and take it for cleaning he bring it back and he gave me the keys , I found it the same .....still this big black spot is on my chair ..after 2 days the chair start to make noise again .. because of being busy I could not get back to them....I just wanted to let you guys know this story to think twice before make decision to buy car from them ..the most you pay for those beautiful car is BECAUSE OF SERVICE. this is my experience with service we promised to have. More

To be honest, I am extremely disappointed with Mark MOtors. I went in to test drive the Audi Q5, and this was on the top of my list. Customer service was fine while I was there, but unfortunately I nee MOtors. I went in to test drive the Audi Q5, and this was on the top of my list. Customer service was fine while I was there, but unfortunately I needed to leave the dealer after the test drive. I mentioned to the salesman that I was still very interested and would contact them via email/phone on next steps. I then sent an email, and left a voice mail, and I never got a call back. To me this seems unacceptable for a dealer that sells premium cars. But I guess since this is the only Audi dealer in the Ottawa area they think it is ok to act snobby. I can't believe that Mark Motors sales have not had basic training in Sales and etiquette. More

I had an amazing time dealing with Holli these past couple of months while shopping for my new A5. Holli was able to give me all the facts about my new car as well as the facts of the competition to h couple of months while shopping for my new A5. Holli was able to give me all the facts about my new car as well as the facts of the competition to help me make the right decision for me and my family. Not only was she very knowlegable, she was also a lot of fun to speak to. She worked well with her team to secure the price that I was looking for and made sure that I understood all details of the contract. After the sale, Holli made sure that I was introduced to the rest of the Audi Family in the event that she was absent. I was also introduced to the Audi Services team incase any after sale care or oil changes are required. I would recommend Holli and Mark Motors to anyone that is in the market for a new Audi. Give them a shot, you wont be disapointed. Thanks Holli! More

Fantastic experience buying my new Audi at Mark Motors (Hunt Club Location). From walking through the doors I was greeted with professionalism and a great smile. The sales process was quite enjoyable, Hol (Hunt Club Location). From walking through the doors I was greeted with professionalism and a great smile. The sales process was quite enjoyable, Holli was extremely knowledgeable and great to work with. I have since returned for winter tires / service and have nothing but good things to say about the staff. Would recommend Holli and Mark Motors to anyone looking for an Audi! More

Holli is the first auto sales specialist that I've really enjoyed dealing with. She is very knowledgeable (not only with Audi), skilled, experienced, listens to your concerns and will find solutions. I tru enjoyed dealing with. She is very knowledgeable (not only with Audi), skilled, experienced, listens to your concerns and will find solutions. I truly enjoyed my purchasing experience and her after-sales service is amazing. I purchased my vehicle almost two years ago and she still follows up to make sure that all is well. I highly recommend her to all. More

We found Holli-Lynn Dumoulin very professional, knowledgeable, and courteous. We never felt any pressure at anytime from Holli to buy a vehicle. She made the experience wonderful and refreshing. knowledgeable, and courteous. We never felt any pressure at anytime from Holli to buy a vehicle. She made the experience wonderful and refreshing. We would definitely recommend Holli to anyone who wants to buy an Audi. J. Fitzgerald More