I dropped off my 2018 GMC Sierra for an 11:00am - JMLW100
I dropped off my 2018 GMC Sierra for an 11:00am appointment, guaranteed completion 1:00pm, waited until almost 3:30pm.
Quoted $459.46 for an ABS inspection, replacing the right front tire sensor and an oil change. After I declined all of the additional services they “recommended” (10 in all), the actual charge increased to $553.28. When I questioned the sudden price change all I got was the “estimate was low”, not good enough, they had 4 and a half hours to advise me that it was going to be more but instead waited until they put the debit machine in front of me. The estimate was (arguably) high to start with but service while under warranty was good so I trusted it would continue, fool me once…..
I am loyal to those that provide service with honour and integrity but once that’s lost, I never go back. My truck is lightly driven, it only has 55,000 km, trying to sell me services, valued in the thousands, that I don’t need, hmmm. I thought customer satisfaction was imperative in a highly competitive business, perhaps I’m naive.
I won’t be going back.
Read More