6 British Columbia Audi Dealers

Absolutely shocked by the poor customer service today. - metroworks_sp

Absolutely shocked by the poor customer service today. While we had an appointment to test drive a particular vehicle, they let someone else test drive it. While they were dealing with the sales rep. We were told to pay a deposit and purchase the vehicle from under them. Absolutely terrible.

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The worst service experience EVER. - mellork

The worst service experience EVER. I had received an email earlier from Audi Vancouver where I bought my vehicle offering free installation and price matching with the purchase for 4 new winter tires. They were not able to get me in until mid November and suggested I go to Northshore Audi which had availability and had the tires sent there and booked me in. When I arrived today, they were not willing to offer free installation and price matching. The staff were rude and did not care that I had this offer and an email to confirm and basically said they don’t install tires for free. I spoke with the Manager and he said that each dealership is different and don’t offer the same things. I have never had such a difficult exchange with a rude man who didn’t care, wouldn’t look at my emails confirming this offer or acknowledge me. I left feeling very upset and embarrassed in an open reception area. No apology no resolution, they didn’t care one bit. So I left and will NEVER step foot in Audi Northshore location, where I have come for over 12 years getting my Audi’s serviced and will likely never buy an Audi again. Terrible customer service

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⭐⭐⭐⭐⭐ We have been Audi Downtown customers since the - Anita

⭐⭐⭐⭐⭐ We have been Audi Downtown customers since the early 2000s and have received only outstanding customer service, expert advice, and exceptional care throughout all those years. One thing that has always impressed me is that every service advisor I have worked with has eventually been promoted—a true testament to the quality of the people Audi Downtown hires and develops. Fortunately for us, each time someone moves on, another exceptional team member steps in. The high standard of professionalism, knowledge, and genuine care has never changed. A special thank you to Billy, my most recent service advisor, for taking such excellent care of me. My timeline was almost impossible to accommodate, yet you made everything work seamlessly and came through with flying colours. Having my car returned beautifully cleaned was an unexpected and much-appreciated bonus. Thank you as well to Carmen in Finance for your expertise, for handling all the paperwork so efficiently, and for your warm and friendly service. I would also like to thank the insurance representative for your helpfulness and for making the insurance process so easy. It was all so very much appreciated. Their professionalism, expertise, and friendly approach make every visit a pleasure. I highly recommend Audi Downtown to anyone looking for outstanding service and a dealership they can truly trust.

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We had our car in for service and unfortunately we had a - takuss

We had our car in for service and unfortunately we had a misfortune experience that was not expected. The management handled our situation in a very professional manner in every aspect. We want to thank all the staff and management for all their assistance of making it right. We wish to thank Navaaz for his professionalism and making sure we as a customer were looked after in a very welcoming and warm way.. Thank you Navaaz and Craig!...

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Yes go to OpenRoad Audi to get outrageous fictitious - Ricky

Yes go to OpenRoad Audi to get outrageous fictitious repair bills and when you bring your vehicle in for service, expect your vehicle to be gouged and scratched. Once you bring this up to the Manager Jason, about the fictitious repairs and the gouge and scratch they put on your vehicle he will completely stop replying. Then when you message OpenRoad CEO Christian Chia he will do the exact same thing and ignore you. If you want the worst experience of your life’s go on down to OpenRoad Audi.

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Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman

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