Audi Downtown Vancouver

⭐⭐⭐⭐⭐ We have been Audi Downtown customers since the early 2000s and have received only outstanding customer service, expert advice, and exceptional care throughout all those years. One thing that ha early 2000s and have received only outstanding customer service, expert advice, and exceptional care throughout all those years. One thing that has always impressed me is that every service advisor I have worked with has eventually been promoted—a true testament to the quality of the people Audi Downtown hires and develops. Fortunately for us, each time someone moves on, another exceptional team member steps in. The high standard of professionalism, knowledge, and genuine care has never changed. A special thank you to Billy, my most recent service advisor, for taking such excellent care of me. My timeline was almost impossible to accommodate, yet you made everything work seamlessly and came through with flying colours. Having my car returned beautifully cleaned was an unexpected and much-appreciated bonus. Thank you as well to Carmen in Finance for your expertise, for handling all the paperwork so efficiently, and for your warm and friendly service. I would also like to thank the insurance representative for your helpfulness and for making the insurance process so easy. It was all so very much appreciated. Their professionalism, expertise, and friendly approach make every visit a pleasure. I highly recommend Audi Downtown to anyone looking for outstanding service and a dealership they can truly trust. More

We decided not to proceed with a vehicle purchase after repeatedly receiving different information and changing terms from the dealership, which made us lose trust in the process. No vehicle was delivered, repeatedly receiving different information and changing terms from the dealership, which made us lose trust in the process. No vehicle was delivered, yet our $2,000 deposit was not returned. Unfortunately, the way our situation was handled was also very unprofessional and disrespectful. This was very disappointing, especially after our experience as customers. More

I’ve bought 2 cars from Vancouver downtown Audi. First one they showed the car to me in their underground where it’s dark, it had dents all over it. The car. Was black I hadnt noticed it till I brou First one they showed the car to me in their underground where it’s dark, it had dents all over it. The car. Was black I hadnt noticed it till I brought it out into the sunlight. I gave the salesman the benefit of the doubt considering the car wasn’t brand new. Second car an RS5 with 20 km . He said 80k then tacked on another 2k, they pulled the car around and one of their xxxxxxx scratched the front end . They tried to give me the car like that. Then my free oil change service, they pulled the wires out of my camera I got installed and my new amplifier for my system upgrade that I did stopped working. They’re a bunch a scammers, crooks that whole outfit. More

I was in the process of writing a 200 word complaint about DA sevice but this site deleted it. Oh well, think I can remember what to say to Audi Canada about DA sevice but this site deleted it. Oh well, think I can remember what to say to Audi Canada More

Worst service experience ive ever had. I’ve had Audis for years. The Downtown Audi service in Vancouver used to be great. It’s been getting worse and worse and now it’s truly horribl I’ve had Audis for years. The Downtown Audi service in Vancouver used to be great. It’s been getting worse and worse and now it’s truly horrible. No communication, no accountability, unreasonable delays. After all of these enjoying Audis I’m going to trade this one in on a new BMW instead. I bought a BMW X1 for my kids two years ago and their service has been outstanding at the BMW store. Very respectful and professional. Audi had me as a faithful longstanding customer and treated me so disrespectfully that I’m leaving the brand even though I love my car. Good riddance Audi! More

My Q5 had to be sent back for the same issue 3 times. And the last time, it took them almost 4 weeks to fix it. And during that time, they never notified me of any updates until I called and emailed them And the last time, it took them almost 4 weeks to fix it. And during that time, they never notified me of any updates until I called and emailed them to ask what the xxxx is going on!! Only then did the manager (Gui Dwyer) do the right thing and diagnosed it properly and ordered the correct parts which had to take another week! But then, eventhough it was a back job and the car was still under warranty, they (Sean McClory) had the the audacity to charge me the dedcutible again for the exact same issue it was facing the past few months!!! And when the time came to pick up the car, we had to wait as they are still washing the car -(even when the time has been sent for the pick up) And I thought Audi treats its customer well! I guess not when it Dilawri! More

****************BUYER BEWARE******************* PURCHASED A USED AUDI CERTIFIED Q8 AND THE VEHICLE HAD HAIL DAMAGE AND OTHER ISSUES THAT SHOULD HAVE BEEN ADDRESSED DURING BEWARE******************* PURCHASED A USED AUDI CERTIFIED Q8 AND THE VEHICLE HAD HAIL DAMAGE AND OTHER ISSUES THAT SHOULD HAVE BEEN ADDRESSED DURING THE CERTIFICATION PROCESS, PLUS NONE OF THESE ISSUES WERE DISCLOSED. It wasn't until something wasn't working (immediately after delivery) and we took it to the certified Audi repair shop that they pointed out that the problem shouldn't have made it past certification, plus they pointed out other pre-existing issues, including hail damage. We purchased it from out of province (because it was the exact model and colour we wanted) and had it shipped, but NONE OF THESE ISSUES WERE DISCLOSED DURING THE SALES PROCESS. Even when we expressed our trepidation about buying it sight-unseen, they assured us that it was great. We only considered buying sight-unseen because we put trust in the Audi name and the Audi certification process. I addressed it with the dealership and THEY WILL NOT STAND BEHIND THE SALE and are saying it's my problem now. And Audi Canada says it's a dealership issue. DO YOURSELF A FAVOUR AND RUN FROM THIS DEALERSHIP! VERY VERY VERY DISHONEST. More

My experience with Dilawri Audi Downtown Vancouver began with a simple lease inquiry in January. After receiving an email from their leasing manager, I replied within 2-3 weeks. Silence. I sent a follow-up with a simple lease inquiry in January. After receiving an email from their leasing manager, I replied within 2-3 weeks. Silence. I sent a follow-up email. More silence. By October, desperately trying to sort out my lease end, I made multiple calls to the dealership. The first call disappeared into the void with no return call. The second call ended with a promise of a text message with important details - a text that never arrived. At this point, I was so frustrated that I planned to simply return my lease and walk away. Circumstances in November forced my return. They delivered my vehicle with what they claimed was a temporary connectivity issue, blaming it on "Audi systems being down." This wasn't true. The real connectivity issues were only discovered weeks later after my persistent follow-ups. They had delivered a luxury vehicle without properly verifying its systems were functional - a basic quality check that should be standard. Save yourself the headache. If you must work with this dealership: - Get everything in writing - Verify all systems work before leaving the lot - Don't accept "temporary issues" as an excuse - Double-check everything they tell you These folks are not proactive thinkers as shown to me over and over again. Its worth the frustration and time you'll waste dealing with their systemic issues. More

Vivian was the perfect salesperson. Casual but professional which helped make the process feel comfortable and seamless. I will hope that she is still there in a few years to get us int Casual but professional which helped make the process feel comfortable and seamless. I will hope that she is still there in a few years to get us into our next lease. More

We had a very good experience with Vancouver Downtown Audi. Vivian Tsang was a great help in all areas: the test drive, anwering all questions, and working with us patiently to get a satisfactory price. Audi. Vivian Tsang was a great help in all areas: the test drive, anwering all questions, and working with us patiently to get a satisfactory price. She encouraged us to message her with any questions about the car at any time and has been responsive so far. She was a pleasure to deal with, and has been working in dealerships for a long time so is experienced in several areas. Great customer service so far! I certainly hope it will continue if we have issues, especially since we purchased a very long warrently since we like to keep our cars for a very long time. Carmen and Craig were also helpful during the processing and warrenty. If you are interested in an Audi I highly recommend asking for Vivian! I love my Q4 and our experience with Vancouver Downtown Audi! More