Capilano Audi

Best Experience at Audi! Our 3rd Car with Aaron Li! We just picked up our third Audi from Aaron Li, moving from a Q5 to a Q8 Progressiv and now our NEW Q8 Technik. Aaron ha Our 3rd Car with Aaron Li! We just picked up our third Audi from Aaron Li, moving from a Q5 to a Q8 Progressiv and now our NEW Q8 Technik. Aaron has consistently been the most trusted person for our car needs. He truly understands what we are looking for and works with incredible efficiency. We weren't expecting to get our new car so soon, but Aaron managed to pull off a miracle and moved our delivery up by two full months! We are thrilled to have our Q8 Technik earlier than planned. If you are looking for someone professional, fast, and reliable, Aaron is the person to go to. Highly recommended! More

Great experience working with salesman Ethan Bartha. Ethan was great with co.munication and made me feel at ease with my purchase. Ethan is exceptionally knowledgeable about the vehicles available. Ethan was great with co.munication and made me feel at ease with my purchase. Ethan is exceptionally knowledgeable about the vehicles available. I found my dream car. I will recommend Ethan to family and friends looking for their next Audi. More

If you want to have a smooth experience with buying an Audi, do yourself a favour & go anywhere but here. The sales staff -leading up to management- have little to no regard in open communication. Sales Audi, do yourself a favour & go anywhere but here. The sales staff -leading up to management- have little to no regard in open communication. Sales rep. Ethan Bartha is comfortable sending abruptly rude text messages and not disclosing pertinent information in regards to vehicles for sale. Sales Manager Ryan will screen calls/not call back when he says he will (this happened on two separate occasions where never called back) and not reply to emails. I went so far as to email the GM of the dealership when I had no reply from either Ethan or Ryan after waiting several days, and had no reply from the GM -just a phone call from Ryan telling me that he had expected me to take delivery of the vehicle just with a different sales rep., as I had outlined in my previous email to him (of which he did not reply) that I was no longer comfortable dealing with Ethan. I was ready and willing to purchase from this dealership up until this point but had wanted some sort of acknowledgement of my poor experience. I had expected exceptional customer service and attention to detail from a brand such as Audi, but received a very disappointing experience. I was able to get my deposit back, so take of that what you will, as from reading previous reviews it seems they hold onto the deposits quite tightly. More

Service was helpful till Service manager did not take the responsibility, litriraly said he doesn't not give xxxx about workmanship done on my car while other branches had to redo the same things but I had t responsibility, litriraly said he doesn't not give xxxx about workmanship done on my car while other branches had to redo the same things but I had to pay for expenses,neither dilwari and Audi Canada takes responsibility. More

If I could give a neg stars I would. This place drops the ball at every turn. Their phone system doesn't take you to the correct department, the people in the departments appear to be co This place drops the ball at every turn. Their phone system doesn't take you to the correct department, the people in the departments appear to be completely incompetent -they stand and stare at you when asked simple questions, transfer you to the wrong person, forget to book courtesy car/and then forget to book your return UBER, THEN they don't even do the work you bring your car in for...no call no reason why....just keep your car ALL DAY! (In my case to replace the rear tailgate lift shock (a 15 min job) that is under warranty, AND THEN THESE xxxxxxx want to charge you almost $300 for a "diagnostic fee" THESE ARE IDIOTS AND CROOKS! I NOW DRIVE 25 MIN LONGER TO VANCOUVER AUDI where the service dpt actually provide a service. More

Farid was polite, personable, thorough, and sincere and is an asset to your business. He answered all my questions, assisted me patiently throughout the process of buying my car, and I appreciated that he is an asset to your business. He answered all my questions, assisted me patiently throughout the process of buying my car, and I appreciated that he is respectful and genuine. No wonder he is a top sales person! I had a positive experience and was well taken care of. Thank you, again, Farid. More

I recently had my car's annual service at Audi, and I couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it transparent and hassle-free. They even offered a complimentary ride to and from my desired location while my car was being serviced. Their attention to detail and commitment to customer care truly exceeded my expectations. Highly recommend! More

Aaron was very helpful with the purchase of my vehicle. He did not act like “pushy salesman” I’ve come across with other sales reps from other dealerships. He did not act like “pushy salesman” I’ve come across with other sales reps from other dealerships. More

Aaron assisted me extraordinarily well with my purchase! Also Mike in the Business Office went the extra mile by sourcing an appropriate Extended Warranty. I am impressed with the dealership in its atten Also Mike in the Business Office went the extra mile by sourcing an appropriate Extended Warranty. I am impressed with the dealership in its attention to safety with respect to putting an automobile out onto the road in a safe condition. My A5 was equipped with 4 brand new Pirelli tires and as well the back brake rotors and pads. I found Capilano Audi’s requirement that funds be wired onerous and unnecessary for an amount such as mine. Perhaps amounts over $25000 for money laundering safety might be a more reasonable limit. More

Service people good. Just misses the mark on full customer service. Follow through poor…. a lot of misses. Just misses the mark on full customer service. Follow through poor…. a lot of misses. More