EDIT: due to my review, St Albert Dodge has cut ties with - Tm
EDIT: due to my review, St Albert Dodge has cut ties with us and is refusing to fix the damage caused by their staff. Absolutely pathetic and shameful.
I am completely fed up and done with St Albert Dodge after being a loyal customer here, buying our last 3 vehicles from here.
I ran into issues with my 2018 Dodge Durango last spring. We had the service department at St Albert replace my head gaskets. The job was not done properly after $5000 out of pocket repairs, so they had to redo the job the following December. We got the SUV back right before Christmas (on Christmas eve). The engine was shaking profusely and leaking coolant everywhere. Of course they were closed for the holidays and we were stuck with an unreliable, damaged SUV because the incompetent staff member couldn't even check over the job they did and rushed to get it back to us.
We brought it back in after the holidays, they somewhat addressed the issue by fixing the leaking coolant, but the engine still sounded rough and was SHAKING. We brought it back in THREE more times (which of course was never documented) and kept telling us "it's fine" as the shaking progressively got worse.
I brought my SUV back in last week to have the issues looked at, yet again. The service guy noticed the shaking immediately as well. My air conditioning has also been "hissing" since I got it back, which ALSO happened after the first time they replaced my head gaskets, and they were able to fix when I brought it back in that time.
They told me this time they wouldn't be fixing the air conditioning because "it's fine" (even though I showed them proof of how they fixed it last time, yet they still refused to believe me and denied it) and told me the "engine mounts" are broken as well which was causing the shaking. They said "it wasn't their fault" because they "never went near that area" when replacing the head gaskets. So they said we would have to pay $1500 out of pocket to fix that now.
We argued that the engine was fine until they touched it in December, and that they shaking started after that. They kept denying it. Said someone would call us about it, yet they never did end up calling.
I don't trust them, so we brought the SUV to another shop to have the engine mounts repaired. The shop asked me why I would think it's the engine mounts. I told them the story. They said that seems HIGHLY UNLIKELY and unusual so they wanted to investigate it first. They took it for a road test and checked it out. The engine mounts are fine. There is damage with the pulleys from previous work, done by St Albert Dodge, exactly like we thought in the first place.
So St albert dodge was going to charge us another $1500, out of pocket, to fix something that WASN'T EVEN BROKEN, while leaving the damage THEY caused to my engine. After all the other miscellaneous damage and problems they have already caused to my vehicle.
I also want to add that after one of the many times their "mechanics" had my SUV, my key fob sensor (in my trunk - NO WHERE near where they were working) was mysteriously damaged, and they didn't even connect my windshield wipers back to the engine (which I found out while driving with my two young kids on a highway in freezing rain). They have zero regard for the safety of their customers.
Their mechanics are incompetent and negligent. I would never recommend this place to anyone and I would give ZERO stars if I could.
Thanks for completely damaging my vehicle that I trusted with your business and staff to fix.
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