Star — Disappointing Sales Practices and Customer - viktor.ishchenko
Star — Disappointing Sales Practices and Customer Service
I visited North Edmonton Kia as a serious buyer interested in purchasing a Ford F-150 Lightning. Unfortunately, the experience was extremely disappointing.
Instead of a transparent negotiation, I encountered pressure to provide credit-related information, including a request for my credit card and questions about my credit and Social Insurance Number, before we had agreed on an acceptable deal.
The vehicle was advertised at $59,987, yet an additional $1,500 detailing fee and other upselling were introduced during the discussion. These additional costs were not clearly disclosed in the advertised price.
Most concerning was the attitude of Sales Manager Mike Torbeih. When I asked whether we could negotiate or explore alternative options, he simply walked away.
As an experienced sales and customer-service professional, I found this approach dismissive and unacceptable.
I came prepared to purchase a vehicle, expecting transparent pricing, professional communication and respectful treatment. Instead, I left feeling intimidated, disregarded and deeply disappointed.
I believe dealership management should review its sales practices, disclosure of additional fees and treatment of prospective customers.
Based on my experience, I cannot recommend North Edmonton Kia.
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