12 Alberta Kia Dealers

just purchased a new telluride and the dealership had - 97fan

just purchased a new telluride and the dealership had lots to choose from and the staff were all friendly. Tracy in finance explained everything clearly and was super patient with all my questions.

AEDAN was very helpful with trading of ny car for a 2025 - Kathy.hnatiuk53

AEDAN was very helpful with trading of ny car for a 2025 KIA . thanks Aedan

Excellent customer service from Sam Sosa and reception - Ben Sharon

Excellent customer service from Sam Sosa and reception staff. Work to be completed was explained thoroughly and questions answered knowledgeably.

Good customer service and very helpful and honest. - dean_degner

Good customer service and very helpful and honest. Done in a timely manner with good follow up

Logan Helmers did a lot to look after me when my car - MKD

Logan Helmers did a lot to look after me when my car started to make a noise on my way across town. I pulled into Go Kia South without an appointment and he immediately looked under the vehicle and took it for a test drive. An appointment was made for the next morning. Throughout the two day process Logan helped w Uber rides to and from a car rental co.and provided assurance, knowledge and professional guidance which I greatly appreciated at this stressful time.

When I bought the used car, the person who sold it to - alvarado.hilario

When I bought the used car, the person who sold it to me told me that it had a 1-year warranty on the engine, transmission on the sensors and electrical parts a month ago that I bought it and turned on the check engine light, sent a message to the person who sold me the car, and now he tells me that unfortunately he has no guarantee that I have to pay the cost of repairing the car.

I had a very disappointing experience dealing with Mike - Abhi

I had a very disappointing experience dealing with Mike Torbeih, Sales Manager at Kia North Edmonton. From the beginning, the communication was unprofessional and the interaction felt unnecessarily difficult. A sales manager should set the standard for customer service and professionalism, but unfortunately my experience was the opposite. The way I was treated was rude and left a very negative impression of the dealership. I hope Kia North takes this feedback seriously and provides additional coaching to improve customer service, communication, and professionalism. Customers deserve to be treated with respect, regardless of whether a deal is made or not.

Put a $500 deposit on a used truck via e-transfer. - presstyler

Put a $500 deposit on a used truck via e-transfer. Went in to view truck and we couldn’t come to an agreement on price. Before I left we agreed the deposit would be mailed back to me to expect it 8-10 business days. Well it’s now 31 days later. Have spoken to multiple managers stating it has been sent but the date it was sent out has “changed” and latest date I’ve heard was way after I was told it would be 7-10 days. I’ve had enough called a bunch of times saying I’d just like an e transfer back and how that’s a pretty simple way for the manager to resolve this issue. Told them I need the money back now. Apparently they won’t do that to make this right. Tried leaving a message with whoever answers the phone for the General Manager to call me back. Tried leaving a message on his direct line and of course crickets. So now I’m stuck checking the mail every day hoping it magically appears when really I don’t even know if it’s been sent or not. Horrible customer service and a very simple fix to this could have just been sending me an e transfer back after the first 10 days of me waiting.

Very disappointing service experience. - Vineeta

Very disappointing service experience. I travelled from Calgary for a scheduled service appointment and was assured that my inspection, tire rotation, and brake fluid flush would all be completed during the same visit. My vehicle was not taken into the service bay for almost an hour. Once it was finally taken in, it was ready in less than 30 minutes, but I was told only the tire rotation had been completed and that I would have to return another day for the remaining work. I also reported an HVAC issue where the system stops working for days after heavy rain. I agreed to pay for a diagnostic because I wanted the issue identified and resolved. Instead, I was told that nothing was wrong, even though the problem still exists. If there was truly nothing wrong with the system, I do not understand why I was charged for a diagnostic. To make matters worse, miscellaneous shop charges were added without being disclosed beforehand. After I contacted my service advisor to raise my concerns, I was told they would discuss them with the Service Manager and get back to me. I never received any follow-up. I expected honest communication, transparency about charges, respect for my time, and meaningful follow-up. Unfortunately, this experience fell well below those expectations, and I left with the same unresolved issue that I brought in, despite paying for a diagnostic. Based on this experience, I cannot recommend this dealership.

Britney in service is awesome and very helpful but their - Tweetybird6982

Britney in service is awesome and very helpful but their warranty department is a rip off!!

They offered me a great deal that no one else could. - RizaS

They offered me a great deal that no one else could. For a 7-yr contract, warranty was 5yrs. YES! you heard it people. Kia so underrated.