Red Deer Kia

Very disappointing service experience. I travelled from Calgary for a scheduled service appointment and was assured that my inspection, tire rotation, and brake fluid flush would all be I travelled from Calgary for a scheduled service appointment and was assured that my inspection, tire rotation, and brake fluid flush would all be completed during the same visit. My vehicle was not taken into the service bay for almost an hour. Once it was finally taken in, it was ready in less than 30 minutes, but I was told only the tire rotation had been completed and that I would have to return another day for the remaining work. I also reported an HVAC issue where the system stops working for days after heavy rain. I agreed to pay for a diagnostic because I wanted the issue identified and resolved. Instead, I was told that nothing was wrong, even though the problem still exists. If there was truly nothing wrong with the system, I do not understand why I was charged for a diagnostic. To make matters worse, miscellaneous shop charges were added without being disclosed beforehand. After I contacted my service advisor to raise my concerns, I was told they would discuss them with the Service Manager and get back to me. I never received any follow-up. I expected honest communication, transparency about charges, respect for my time, and meaningful follow-up. Unfortunately, this experience fell well below those expectations, and I left with the same unresolved issue that I brought in, despite paying for a diagnostic. Based on this experience, I cannot recommend this dealership. More

I want to start by saying that the sales associate who initially helped us was wonderful. She was a brand-new employee who was being mentored, and she was friendly, professional, and did everything she co initially helped us was wonderful. She was a brand-new employee who was being mentored, and she was friendly, professional, and did everything she could. My concerns are not with her but with how the dealership handled the sale and follow-up. We purchased a used 2024 Kia Seltos and paid cash. Our family has always liked Kia vehicles because they offer great value, and with one new driver and three upcoming drivers in our family, Kia has been our go-to brand. When we arrived for our scheduled pickup appointment, the vehicle was not ready because the promised repairs had not yet been completed. We waited almost an hour past our appointment time before we could hand over the final cheque. At that point, we were told that the remaining repairs weren't safety-related and that we should drive the vehicle home and return the following week to have them completed. The repairs included replacing the damaged wheel liners and the broken skid plate. We live over an hour away, so making another trip wasn't convenient. The drive home was extremely noisy because of the damaged skid plate, although the vehicle otherwise drove well. When we returned the following week, the wheel liners had been replaced, but instead of replacing the skid plate as promised, the dealership had simply cut away the broken sections. It honestly felt like they were hoping we wouldn't notice. Fortunately, our purchase agreement clearly stated that the skid plate was to be replaced. When I questioned it, I was told they would replace it "at no charge," which was surprising considering replacing it was already part of our written agreement. The staff who picked up and returned the vehicle for the skid plate replacement were courteous and easy to deal with, and I appreciated their professionalism. Unfortunately, the experience didn't end there. Throughout this time, the vehicle was making unusual noises, which I initially assumed were related to the damaged skid plate. Even after it was replaced, the noises continued, and the vehicle began overheating whenever it idled for more than a few minutes. We took it to Northland Kia, where they diagnosed a failed cooling fan. Given the symptoms, it's difficult to understand how this wasn't identified during the inspection before the vehicle was sold. We continue to like Kia vehicles and will absolutely consider them again as our other children begin driving. However, based on our experience, we have lost confidence in Red Deer Kia's inspection process and follow-through on promised repairs. We will not purchase another vehicle from this dealership and will gladly return to Northland Kia, where we received excellent service. More

Phenomenal job by Ralph and Andrew in the sales department, and great after sales care by Emma and Luis back in the service department! Definitely will be coming back department, and great after sales care by Emma and Luis back in the service department! Definitely will be coming back More

My vehicle was stolen from inside the building while there for inspection / servicing, subsequently wrecked. No reach out from their team, no customer servicing, and no consolidation offered. Called there for inspection / servicing, subsequently wrecked. No reach out from their team, no customer servicing, and no consolidation offered. Called multiple times over a period of a month plus , and asked to talk to someone. Told me a manager would call within a few days and they never did, has been many months now with no attempt to reach out on their end, aside from auto generated messages saying it's time to service the vehicle which was stolen from in their building, driven through the doors, and subsequently wrecked. Very poor handling of the matter, Inclined to never do business with Kia or this dealership again More

Extremely poor experience, if i could i would give it a -5 stars! We reached out to these guys on Jan 5th around 2 pm and spoke with sales Representative Ralph, we were shopping for a car when we came acro -5 stars! We reached out to these guys on Jan 5th around 2 pm and spoke with sales Representative Ralph, we were shopping for a car when we came across 2024 Hyundai Elantra Tech Package with 33k kms & listed for $22,260, he confirmed the vehicle is available with no pending deal on it, no deposit on it, provided us with carfax and inspection as requested. We quickly moved the process and asked Ralph to get the ball rolling once he gave us a payment option of 60 months with 229 bi weekly & 72 months with 200 bi weekly payments on this Elantra, he said he will be able to come with a exact number after a proper credit check, he asked us for ID, phone #, SIN # and consent for Credit Check, we provided that immediately to him all while he said the car was available for sale, no holds on it or deposit on it. finance manager called and did the credit application with my wife and told us we are going to submit this right away and let you know as soon as we have an update, hours past by without an update so I decided to call back to the dealership asked for Ralph, i was told hes with a client and that im able to speak to a finance manager and when I was connected to Yumi the finance manager, she said she has an approval with TD Bank with 7.89% rate for us but the car is now SOLD & DELIVERED?! I asked her why we didn't get any communication or updates about it being sold, her reply was that it was sold in house to another person all while my file was sent to the bank & approvaed on this same unit, I asked her to clarify how that exactly work when our credit is being hit with hard inquiries and she said that she was going to connect me with a sales manager because it's not in her hands anymore, waited till 7pm but there was no calls from any employee. At this point, I reached back to Ralph asking him why the vehicle was sold after being promised to us and having an approval in hand? He said he had to leave early that day because his son had a medical emergency and he was not aware of that (while the receptionist said he was busy with another client) he said that he was going to work on this and get his GM involved to find us a replacement unit. January 6th (Today) 9:40am , I receive a call from the GM Mike to address the issue, we expressed our concerns, he was apologetic and offered us options that was not in our budget and 7k to 10k more than what we were shopping for, I told him we need something with a similar pricing with similar spec, kms & etc.. Mike said, he was gonna work on this and be able to find us a gas or hybrid model as he has 18 locations and can buy anything within 1000 km range, he sounded very proud of that only to make fake promises and ignore us all day, I tried to follow up with him at different occasions, once at 1 pm something and then again 4 pm, I was told that Mike is with another client and will call you before the end of the day, only to let us know that he's unable to find us any options what so ever and offered us another elantra that's 30k pre tax, I reminded Mike that it won't work for us because it's 8k more expensive which puts us out of budget for the car payment we were looking for, he said "then that's all I have for you". I asked him to get the hard credit inquires off our credit as this isn't really fair that you are doing a credit check for something u have sold to someone else, Mike replied saying I see other credit checks on our file from 2024 and 2025 so why does this credit check matter to us? Can someone please tell him that doing a credit check means accessing our personal financial information that can be used for X amount of reasons and it's a major red flag. he also asked me if we had a deposit on the car, I told him I was never asked for deposit on it and by doing a credit application and being approved should've been enough to keep the car for us, as well as how come the other party didn't have a deposit on it ? More

Refused to complete a full diagnostic and find the cause of burning oil. Wanted $3.5k for a guess, with no warranty. Salesmen were supposed to call multiple times for a trade In value, never given. Don't wa of burning oil. Wanted $3.5k for a guess, with no warranty. Salesmen were supposed to call multiple times for a trade In value, never given. Don't waste your time with their scams. More

My husband and I are seniors and went to Kia Red Deer with a limited budget. We had a very good result dealing with AJ, Hans and Andrew. These gentlemen met, what we felt was required in our final dealin with a limited budget. We had a very good result dealing with AJ, Hans and Andrew. These gentlemen met, what we felt was required in our final dealing, to bring home a used Kia Soul. They were personable, understanding and supportive and we were able to purchase a vehicle for a good price. More

Of course the sales people are nice to you, they make thousands in when they commsion lol But, THE REAL REVIEWS are from people that owned a kia for 2 years or more, and they'll all tell you, kia are c thousands in when they commsion lol But, THE REAL REVIEWS are from people that owned a kia for 2 years or more, and they'll all tell you, kia are crooks! I've had 3 transmissions replaced, and a new engine, kia had my car for over 6 months, and on and off for a Year! I went months without a vechile and STILL PAID car payments but dealt with the stress of having no vechile, than I begged for a loaner, finally got one, drove it for months and the windshield cracked, every other dealership won't charge you for uncontrollable rock chips, but kia tried to charge me 1600 for a windshield than HELD MY CAR HOSTAGE and me and my kids walked home from the dealership. They are absolute crooks! More

Worst dealership hands down. My car was brought in for warranty. I was told the part had been replaced already and if it's failing than it was likely replaced with a faulty part. My car was brought in for warranty. I was told the part had been replaced already and if it's failing than it was likely replaced with a faulty part. Go to pick it up and they all double down to say they never said that and refused to let me talk to the manager and just said that it's now hear say. I have learned from them scamming me before to double check everything they say. Don't go here. They will scam you every time you turn around. More

Service absolutely The WORST. They tell you they will look into it and don't. Don't contact you to let you know what is going on. NOTHING. Brand new vehicle and already is They tell you they will look into it and don't. Don't contact you to let you know what is going on. NOTHING. Brand new vehicle and already issues?????????? More