I recently purchased a vehicle from North Edmonton Kia - Chrissy
I recently purchased a vehicle from North Edmonton Kia dealership, and unfortunately, my experience was very disappointing. I highly recommend having any vehicle you purchase thoroughly inspected by an independent mechanic before finalizing the deal.
First, the vehicle’s carbon air filter was filthy—something I would expect to be addressed in a proper inspection. Worse, I found a pack of cigarettes hidden behind the glove box in the vehicle, which felt unprofessional. Additionally, the air filter was dirty, there was water inside the passenger door panel, coffee and water stains throughout the interior, and crumbs scattered everywhere. Clearly, the detailing service was subpar, and when I questioned the service fee, they were unwilling to negotiate or address the poor quality.
What really broke my trust, however, was the tire inspection. I was told that the tires had passed their inspection, but when I looked closer, I found weather cracks and chunks missing from the tire tread—issues that are particularly concerning in Canadian weather. It’s hard to believe that they would allow a customer to drive away with tires in that condition, potentially putting my safety at risk. All they offered was $500 discount towards a new set of tires for $1,700. They wouldn’t cover the install fee.
All in all, my experience left me feeling deceived and frustrated. I would suggest anyone buying from this dealership to be cautious and consider having the vehicle inspected outside of their service department. This was not the level of service or professionalism I expected. Please check the vehicle thoroughly if you are planning to purchase from this dealership. I will not purchase from this dealership again or recommend it.
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