78 Alberta Ford Dealers

Alex, our service advisor, was knowledgeable, kind and - Teresa

Alex, our service advisor, was knowledgeable, kind and efficient. Our service was done in a timely manner.

Went to City Ford wanting to purchase a specific new - Joyce

Went to City Ford wanting to purchase a specific new Explorer. Jay found it quickly in the dealership's inventory. The purchase and trading in my of my old car went efficiently and quickly. All aspects of the purchase were explained to me clearly and effectively.

Jasleen Parmar and Brittany Fjellstad addressed my - Malcolm.k.nair

Jasleen Parmar and Brittany Fjellstad addressed my concerns with the Diamond Kote warranty right away. They were quick to respond, highly attentive, and kept me informed throughout the entire process. Thanks to their efficiency, I received replacement key fobs within a week of my initial contact with them.

Ive owend ford teucks for 40 years now ! - Lclayton1920

Ive owend ford teucks for 40 years now !!! Big west outa alll the ford dealers ive delt with includen usa dealers !! These giys are the worst arogant none helpfull xxxxxxxx i have ever dealt with !!!! Rude no respect i was gina spend 4 grand in repaiars there but they treated me like xxxx second time now !! And touched and messed with every button and seat function in my truck wosrt place ever DO NOT GO THERE

Great service from Mitch and the staff fast and - Robertbrucewatson

Great service from Mitch and the staff fast and reasonable price… good job thanks again

i always receive great service whenever i bring my truck - Grant

i always receive great service whenever i bring my truck in everywhere from reception to the shuttle driver ..Thanks!

I had an enjoyable experience dealing with Paul on the - Carolpuerzer

I had an enjoyable experience dealing with Paul on the purchase of my 2025 Platinum Escape. He listened to my wants and needs and found the vehicle that surpassed my expectations. He was professional, attentive and patient with this senior. I would highly recommend Paul van der Voot on your next vehicle purchase.

Professional and courteous service people, straight - CJ

Professional and courteous service people, straight forward and efficient in take. No surprises with the work so far.

​If you are looking for honest, efficient, and - Jordan R

​If you are looking for honest, efficient, and top-tier service for a complex repair, look no further than this Sherwood Park location. I brought my Ford Explorer in for a complicated water pump replacement. Within two hours, Nigel and his parts department expert, Adam, sourced every single necessary component and provided me with a comprehensive breakdown. Recognizing that I was on a tight timeline, Nigel even arranged to have my vehicle worked on over the weekend. ​Not only did they complete the job two days ahead of schedule, but the level of service was outstanding. While the engine was torn down, their mechanic, Eric, identified a few preventative maintenance items that made perfect sense to address concurrently. Nigel integrated this work seamlessly. When the final bill arrived, there were absolutely no surprises—everything was transparently itemized, and they even waived the extra labor for the required oil change, charging only for the oil and filter. ​The parts, service, and mechanical teams operate like a well-oiled machine. My vehicle runs perfectly, the communication was stellar, and this is hands-down the finest Ford dealership in the Edmonton area. Highly recommended!

my experience started off really well, but once i - fast_lynn

my experience started off really well, but once i actually started the buying process it went off the rails. Starting with the incorrect address on my finance forms. Then truck had the wrong tire sensors installed , the locking lug nuts were not installed, and my windshield wiper hits the frame of the truck. I am big into hey let’s solve this. Nope, two phone calls to get the lug nuts, wind shield wiper still not addressed. Let’s talk about the balance of the money that they owed me, several calls finally got them to issue the cheque( wrong amount, wrong address,) had a family member pick up both cheques. as i wasn’t sure when I would get them. Promises made to correct the wiper issue and the lug nuts - crickets. it’s all in the service and they do not deliver. gave two stars only cause I really love the truck

On the purchase of my brand new 2026 Ford bronco Sport - dealerd

On the purchase of my brand new 2026 Ford bronco Sport big bend the whole team was amazing and gave me everything that I could ask for ,Martin and his AMAZING help to get me where I needed to be , Amina ,Radu , Amir and Brandon were all equally amazing , and it never would have happened without the team work your dealership provided , I highly recommend anybody wanting a new Ford with outstanding customer service to Go to Waterloo Ford and ask for Amir in sales and this team will make you happy

Kentwood Ford has always treated us like gold. - marilynntanguay

Kentwood Ford has always treated us like gold. We have been dealing with Kentwood ford for many many years. The service department is very kind, courteous, efficient, forthcoming, honest and accommodating. Today Justin is the king of the castle, thank you Justin.

Rishi was wonderful He helped us in so many - tinarosesenior

Rishi was wonderful He helped us in so many ways Answered all our questions (which were many) was patient and kind Went above and beyond to help us and wasn't at all pushy Let us take our time including the test drive. Thank you so very much Rishi Good luck to you

EXTREMELY DISAPPOINTING EXPERIENCE with Team Ford while - Shahiem Hartley

EXTREMELY DISAPPOINTING EXPERIENCE with Team Ford while selling my vehicle to the dealership in June 2026 The valuation and overall process did not align with expectations that I have of Ford, and the final discussions were disappointing, especially since I've been loyal customer for many years. PS: Their generic response is not applicable as I've dealt with the senior sales manager on multiple occasions with no resolution.

Recently purchased a brand new Bronco from Boundary Ford - nduhaime79

Recently purchased a brand new Bronco from Boundary Ford and the staff there was exceptional especially our salesman Ricky!! We would recommend them to anyone looking to buy a vehicle. Thank you for everything - love my new Bronco :)

My service advisor Dionne Steinhauer delivered an amazing - nolipt8

My service advisor Dionne Steinhauer delivered an amazing service this morning! She made sure to review my bill with me.

Subject: Formal Complaint Regarding Misrepresentation of - Tejveer Gill

Subject: Formal Complaint Regarding Misrepresentation of Vehicle Condition and Unfulfilled Commitments I am writing to file a formal complaint regarding my recent vehicle purchase from your dealership. Before purchasing the vehicle, I was assured by the sales representative (Tarun Mander) that the remote starter was fully functional and would work as promised. This assurance was an important factor in my decision to proceed with the purchase. Unfortunately, after taking possession of the vehicle, I discovered that the remote starter did not work. Since then, I have made multiple attempts to have this issue resolved through your dealership. I have requested to be contacted by the dealership manager on several occasions, expecting the matter to be addressed in good faith. Instead, I encountered a lack of cooperation and no meaningful effort to resolve the problem. Despite repeated requests, the issue remains unresolved. I was told that the dealership manger “Randy” would resolve the issue only if he wants to. In addition to the remote starter issue, the vehicle detailing that was promised before delivery was not completed to an acceptable standard. The vehicle was not properly cleaned or prepared for delivery, which was disappointing given the expectations set during the sales process. Furthermore, the delivery of the vehicle was delayed beyond the agreed-upon possession date, causing unnecessary inconvenience. Despite these delays, the dealership failed to ensure that the vehicle was delivered in the condition that had been promised. My overall experience has left me feeling that the dealership made commitments to encourage the sale but failed to honor those commitments afterward. Throughout this process, I have found the dealership's conduct to be misleading and disappointing. In my experience, promises were made to secure my business, but they were not fulfilled once the sale was completed. Rather than working collaboratively to resolve legitimate concerns, I encountered resistance and a lack of accountability. I believe I purchased this vehicle based on representations that were not accurate and on commitments that were ultimately not honored. The combination of the non-functional remote starter, inadequate detailing, delayed possession, and the dealership's unwillingness to address these issues has significantly undermined my confidence in the dealership and its customer service. I respectfully request that the dealership honor its commitments by repairing the remote starter at no cost to me, addressing the deficiencies in the vehicle's delivery, and providing an appropriate resolution for the inconvenience and disappointment I have experienced. If this matter cannot be resolved promptly and fairly, I will have no choice but to pursue other avenues, including filing complaints with the appropriate consumer protection agencies and sharing my experience with other potential consumers. I hope this matter can still be resolved professionally and in good faith. I look forward to your prompt response. Sincerely, Tejveer Gill & Navneet Gill

Was looking to purchase a new Ford escape at the dealer. - Cashsale105

Was looking to purchase a new Ford escape at the dealer. Dealt with a kid he was great a little bit of an green horn with knowledge but was very friendly. After looking and expressing interest in the vehicle the sales kid had to being his manger Carter. We stated to Carter that we will be paying with cash but we needing some time with the to get the cash. Carter was oddly pushy about financing, which made no sense when we first started stating that we would bring in cash. We stated to Carter that we are interested in the the car and even put down a good will $1000 on the car. We had a few requests for the car since the car has been sitting on the lot for a long time, you can see the dust and dirt and low low km 31 km we asked Carter if he can put the car into service so that they can check the batteries and have service check over the car and software updates that are required for new hybrid cars. While we were waiting on our end financing to come though Carter started to become pushy and requsting daily when we can come pick up. We reminded him that we would like the car serviced and had requests and also we are requesting the paperwork from service department for our records. It took over a week to get the financing to complete we got the cash, and Carter was continuously pushy about the financing and when asked if the servicing is done he would say it is complete all that he is waiting for is us to get there. We came back in a week with the cash, we again asked if everything was completed he assured us everything was good but one small thing its not detailed his girls had to goto the stampede and couldnt detail my new car. We were ok with that and went to give financing office for paperwork and pay. (Depac is awsome) Money was given and now we can see our new car. Ok its still a bit dirty, asked for the paperwork of the servicing that was requested he didnt have any and had many excuses. The place was closing soo so we had to go and couldnt push for the paperwork more. Bought it home the next day when the Ford wifi kicked in software for the car started to partially download the required software and all of these warning lights came on. Opened the hood of the car to see the engine was still covered in dust! NOTHING was done on the car and Carter lied about thr car being serviced he was only interested in make the sale and pushing his financing. We had to bring thr car to our local Ford dealership to find out that nothing was done on the car. Cam clark updated the cars software fully and the check engine lights came on and we also found out that there were a pile of errors and are car sensors were not working. Thank you cam Clark for fixing all these issues. Cam Clark's assessment was that and they were positive thst this car wqs never touched when it came to the maclin lot. No thank you maclin and Carter if you would listened a little bit rather then trying to push your nonsense financing and not let me bring home a car with issues you could of gotten a better rating. And we gave you over a week and we put a good will on the car also and it was not like we were unwilling to pay for the servicing if needed. It is best to avoid the sales department but the financing department was great. We will be giving a bad score also on Ford's survey, Carter seemed oddly concerned about the Ford survey.

Certainly took a chance after the first bad experience. - Captian

Certainly took a chance after the first bad experience. Cochrane was convenient, so I thought I would. Regret set in after the first day of two to replace front hub seals on warranty. Not sure why it took a day to provide the mechanic the common seals. When I got truck back the drivers spring was not seated properly in the upper chamber. Apparently wasn't Northstar's concern or problem. Truck has 88k, why a hub seal in the first place? OK was on warranty anyway so I had it repaired. After I argued my case with service advisor, he blamed me right away. Well truck was not on hoist since the last time at Northstar. He said to general manager he was scared of me now. Wow, can't say I'm entirely good looking but I did not scare or threaten him. haha, case went to police.

Walking in the door we were greeted with a smile and - Normansturby

Walking in the door we were greeted with a smile and felt like part of the family. Our experience was excellent from the first phone call to driving our vehicle off the lot. Having a problem with our bank draft complicated our purchase….but we were treated kindly and professionally. We were trusted to take our vehicle home and finish our purchase electronically. Alina in Sales, Vladimir in Finance, walked with us through our transaction. Must also remember the personnel at reception, they were very helpful. Great on the Staff at Cam Clark Ford! Keep on, Keeping on!

Great experience dealing with all staff at Lamb Ford. - hogstead

Great experience dealing with all staff at Lamb Ford. It was a pleasure to fo business with Lamb Ford

Absolutely terrible service. - cass

Absolutely terrible service. We paid over $3,000 to Woodridge Ford and they kept the Ford F150 over a month and returned the truck with the same issues we dropped it off with. We had it in and out several times and they still did not fix the issues. We told Ford it was an engine issue and were ignored. $23,000 later at another dealership we had a full engine rebuild and all the issues fixed.. No one even returned our email or call and could not be bothered to address the issues, but billed us for work that failed totally to fix the initial issues it was brought into Ford to repair. Don't pretend to fix the issue and then bill the customer for the work that failed and left the same problems the vehicle originally came for service for in the first place.

Brought my 2023 Ford Bronco Sport in for a Safety Recall - deniseLe142

Brought my 2023 Ford Bronco Sport in for a Safety Recall issued by Ford Canada to this scabby dealership. Dropped my vehicle off just after 6:00 am on Friday, June 14, 2023. My vehicle was in perfect condition when I dropped it off, different story when I picked it up. The service technician dropped something on my windshield and cracked big time. Marlborough ford losers are saying the vehicle was like that when I dropped it off. Buyer beware avoid this loser dealership at all cost.

Very happy with my service on my vehicle. - Donna Kiryliuk

Very happy with my service on my vehicle. First time being there I was treated very well and the staff showed that they really do care about their customers. Laurie did an excellent job! I will definitely go back. Keep up the good work! 👍🏻

Was just in to Cold Lake Ford because of a noise in the - quiss

Was just in to Cold Lake Ford because of a noise in the front end of my truck. MIKE took it right in and put on the hoist found the problem and rectified it. I say hurray for MIKE and good on Cold Lake Ford. Great service. Once again kudos to MIKE.

The service and dealings with Bob and Miles at Nisku Ford - JD26

The service and dealings with Bob and Miles at Nisku Ford was outstanding they made The whole process enjoyable. They were friendly and really care about getting us the vehicle we wanted. I would recommend Nisku Ford to everyone. Jerry

I recently traded my vehicle in at Hansen Ford and was - kuzykbob

I recently traded my vehicle in at Hansen Ford and was amazed at the service. Not only did I receive top dollar for my trade the vehicle purchased was below market value. Jason and his team were great and I would deal here again . . .

Do NOT buy from this dealership. - ryanroy1020

Do NOT buy from this dealership. In November 2024, I bought a 2024 Ford F350 Tremor Lariat HO Diesel from this dealership at an all in price of $110,000 and put $36,000 down. Price was agreed to with my sales associate Isaac McNeill and manager Paul Gilewich through text and verbal phone calls.They sent me a order form with prices. I sat with Jeremy Hamilton for financing. My goal was to pay off the loan as quick as I could to avoid interest by using a big down payment and large yearly lump sums. Jeremy convinced me to use General Bank to get a loan where interest rates were lower and could be bought down by refinancing in a year when rates were lower. He convinced me my lump sums combined with buying down interest would save me a ton of money. He talked fast, used a lot of lingo and convinced me it was better. I asked about a website to track payments and loan balance and he said to just call him for that. (Should have been a red flag) He then started firing out a lot of paperwork and numbers. I questioned the numbers he threw in front of me and verbally discussed the math of the all in price minus the down payment with him. He was super nice and he assured me the numbers add up in the end. I signed what he put in front of me. He packaged a stack of papers into a folder for me. 1 year later, I notice my loan balance isnt what I thought. I go back to the paper work and see that he added $11,195 in a prepaid maintenance plan and a GAP fee of $4347 which is apparently insurance for the financing or something. These are 2 things I would always say no to but he still found a way to sneak it in. To top it off, I've been paying out of pocket for maintenance that would have been covered by this maintenance plan I didn't know I had. I had zero conversations about either of these charges, nor did I agree to them. I even told friends that they did not pressure me at all about extra charges. I signed the papers but rest assured I was tricked into signing for these extra charges. With total cost of borrowing I now owe nearly $20,000 more than I would have under a normal loan. These people were very nice to deal with but I assure you they are very shady. I advise anyone dealing here to slow down the process and very carefully review every document they put in front of you. Please feel free to reach out if you'd like more info and steer clear of Heartland Ford!

Awesome service as usual. - Gailcamb

Awesome service as usual. So sorry to see this service be shut down. Grimshaw will really miss the hospitality and exceptional service they give