78 Alberta Ford Dealers

I was met by James Rempel immediately after exiting my - Jim

I was met by James Rempel immediately after exiting my vehicle. After introducing himself, he asked many pertinent questions regarding my intentions, as well as specific vehicle requirements, trim levels and options that I was interested in. In spite of the inclement weather, he proceeded to show me the entire inventory of new F150 Lariat's, and offered me a test drive once my choice was narrowed down. He demonstrated comprehensive knowledge explaining the many new to me options and capabilities of the vehicle that I selected, and enabled the options to show me how they worked. Once we entered the dealership, the purchasing process began. It was a truly pleasant experience, and at no time did I feel pressured to make a purchase. All available discounts and incentives were fully explained. As well, I was not asked to make a down payment prior to negotiating the price, which further reduced any added or perceived pressure to buy. He then introduced me to the finance department personnel, where all available options, accessories and services were fully explained to me. Again, at no time was I pressured to purchase anything, and was free to make my own selections. Once the deal was made, James arranged all vehicle prep appointments, and ensured that my vehicle was prepped and delivered on my schedule. He contacted me by phone a few days after I took delivery to address any questions I may have had and ensure my complete satisfaction. All in all, purchasing my new F150 at City Ford was a very pleasant experience. Well done, James!!

Easy to get an appointment, just roll in and it’s done. - terrydingwell2006

Easy to get an appointment, just roll in and it’s done. Great service people and a shuttle service that doesn’t keep you waiting.

Had a great experience working with Tim & Angela - Ryker Weiss

Had a great experience working with Tim & Angela purchasing my new vehicle. would highly recommend.

Very pleased with the assistance provided by Heather and - jessicazerebeski

Very pleased with the assistance provided by Heather and Denver through our mechanical issues. Easy to work with and understanding. They have gone above and beyond to meet our requests and ensured we are taken care of. They also maintain good timely communication regarding our service.

Dealing with Strathmore Ford is a dream! - tacyt73

Dealing with Strathmore Ford is a dream! I’ve bought two vehicles from Cody and he’s so informative, knowledgeable and patient with all of my questions and concerns. It’s a very family feel there which is why I was drawn to them. Could not recommend them more!

Would like to say kosh ford Lincoln Edmonton went above - Bonnie_guinchard

Would like to say kosh ford Lincoln Edmonton went above and behind for me. I purchased a vehicle for my daughter and I live in grande prairie. They made they the purchase of this vehicle very easy. Lucas and Leann were the best to deal with and being from out of town there info that was sent to me was very accurate. I would recommend anyone to buy from them.

Excellent Service on Ordering our new Mach E and also on - mdhont

Excellent Service on Ordering our new Mach E and also on purchasing a used 2019 Ford Taurus and getting the vehicle inspected and work completed as agreed to at the time of purchase of the Taurus. Brought the Taurus in for servicing the passenger door lock button replacement with excellent service from the technician who took my inner door panel off and replacing the button and re-installing the door panel.

Ive owend ford teucks for 40 years now ! - Lclayton1920

Ive owend ford teucks for 40 years now !!! Big west outa alll the ford dealers ive delt with includen usa dealers !! These giys are the worst arogant none helpfull xxxxxxxx i have ever dealt with !!!! Rude no respect i was gina spend 4 grand in repaiars there but they treated me like xxxx second time now !! And touched and messed with every button and seat function in my truck wosrt place ever DO NOT GO THERE

My experience with purchasing a vehicle from this - Nathan

My experience with purchasing a vehicle from this dealership was amazing. I would definitely recommend to family and friends.

From the start the salesman Amin was amazing. - Gary

From the start the salesman Amin was amazing. Give me all the information so I can make a decision, used or new vehicles all the financial aspects. Great information. Great knowledge overall fantastic experience. highly recommend universal Ford to friends and family

my experience started off really well, but once i - fast_lynn

my experience started off really well, but once i actually started the buying process it went off the rails. Starting with the incorrect address on my finance forms. Then truck had the wrong tire sensors installed , the locking lug nuts were not installed, and my windshield wiper hits the frame of the truck. I am big into hey let’s solve this. Nope, two phone calls to get the lug nuts, wind shield wiper still not addressed. Let’s talk about the balance of the money that they owed me, several calls finally got them to issue the cheque( wrong amount, wrong address,) had a family member pick up both cheques. as i wasn’t sure when I would get them. Promises made to correct the wiper issue and the lug nuts - crickets. it’s all in the service and they do not deliver. gave two stars only cause I really love the truck

​If you are looking for honest, efficient, and - Jordan R

​If you are looking for honest, efficient, and top-tier service for a complex repair, look no further than this Sherwood Park location. I brought my Ford Explorer in for a complicated water pump replacement. Within two hours, Nigel and his parts department expert, Adam, sourced every single necessary component and provided me with a comprehensive breakdown. Recognizing that I was on a tight timeline, Nigel even arranged to have my vehicle worked on over the weekend. ​Not only did they complete the job two days ahead of schedule, but the level of service was outstanding. While the engine was torn down, their mechanic, Eric, identified a few preventative maintenance items that made perfect sense to address concurrently. Nigel integrated this work seamlessly. When the final bill arrived, there were absolutely no surprises—everything was transparently itemized, and they even waived the extra labor for the required oil change, charging only for the oil and filter. ​The parts, service, and mechanical teams operate like a well-oiled machine. My vehicle runs perfectly, the communication was stellar, and this is hands-down the finest Ford dealership in the Edmonton area. Highly recommended!

The dealership was fantastic! - nicoleh

The dealership was fantastic! Everyone was incredibly friendly, welcoming, and easy to work with throughout the entire process. I had a great experience from start to finish.

Anyone with plans on purchasing a vehicle in the Edmonton - Maifasou

Anyone with plans on purchasing a vehicle in the Edmonton AB area, we are definitely recommending Kentwood Ford, hands down. We could not have received any better service, and care. Danny you did amazing for us, we can't thank you enough for the supreme knowledge, and dedication that you provided us with today to help us purchase that Beautiful Ford lariat!! So again if your planning on buying a vehicle ask for Danny! Thanks again Danny!! 😊 Jason & Elaine

AMVIC complaints filed after dealer failed to disclose - Dont Buy Team Ford

AMVIC complaints filed after dealer failed to disclose mechanical and safety deficiencies before the transaction, charged undisclosed fees, and refused to release the vehicle to my shipper until I signed a retroactive liability waiver, and will not provide original Bill of Sale and Registration so I can register the vehicle in Ontario. Costly mistake choosing Team Ford and Go Auto for a cross province purchase. I cannot register my truck. Dealt with General Manager Jamie Jasman and Sales Managers Moe Rahman and Hunter Jasman. Go Auto will not respond. Highly recommended not doing business with either company.

Recently purchased a brand new Bronco from Boundary Ford - nduhaime79

Recently purchased a brand new Bronco from Boundary Ford and the staff there was exceptional especially our salesman Ricky!! We would recommend them to anyone looking to buy a vehicle. Thank you for everything - love my new Bronco :)

My service advisor Dionne Steinhauer delivered an amazing - nolipt8

My service advisor Dionne Steinhauer delivered an amazing service this morning! She made sure to review my bill with me.

I purchased a new Ford Mustang Mach-E from Freedom Ford - Vitor

I purchased a new Ford Mustang Mach-E from Freedom Ford and, unfortunately, the experience after the sale has been extremely disappointing. When I took delivery of the vehicle, I later discovered it already had over 800 km on the odometer. While I had been told the vehicle would be transferred from another dealership, I was never informed that it would arrive with this amount of mileage. Based on the vehicle's charging history, it appears it may have been driven from Calgary to Edmonton rather than transported. For me, and for many friends and family members I have spoken with, receiving a "new" vehicle with more than 800 km already accumulated is not what most customers would reasonably expect. Highway driving exposes a vehicle to risks such as rock chips, windshield damage, tire wear, road debris, and general wear and tear before the owner ever takes possession. Instead of acknowledging these concerns, I was repeatedly told that this was normal and acceptable. I also discovered that the Ford Service Contract documentation listed the vehicle's odometer reading as 24 km, which does not reflect the actual mileage at delivery. Despite requesting clarification, I have not received a satisfactory explanation. There were also issues surrounding a protection package that was sold to me. The package was verbally described as including protection for the hood, front bumper, and side fenders, but the installed protection did not match what was discussed. During a subsequent meeting, I was told I would receive a refund, yet I never received written confirmation or any follow-up regarding that commitment. What has been most frustrating is not just the issues themselves, but the lack of communication and accountability afterward. My last conversation with the dealership was unpleasant enough that I requested all future communication be conducted by email. I want to acknowledge that some members of the sales team were courteous and initially appeared willing to help. However, the overall handling of these concerns has left me feeling disappointed and unsupported after making a significant financial purchase. I hope Freedom Ford improves transparency, documentation, and post-sale customer service so future customers do not have to go through a similar experience.

Jonathan and Aiden’s were great to work with. - rutzy

Jonathan and Aiden’s were great to work with. Very attentive and finest. Left feeling like we both won Will shop with them again

Went to deal on a 26 King Ranch they advertised for 86 - Kevin C

Went to deal on a 26 King Ranch they advertised for 86 thousand in Aoto Trader. Called ahead booked an appointment with a sales person to come in and check the truck out. Recieved at least 3 calls after that to make sure I was coming in. Arrived for my appointment and the truck I wanted to look at wasn't in. It was on a test drive. The sales person tried to sell me to a platinum. Didn't want the platinum after the test drive. Asked to see the king ranch and now it was on an extended test drive and wasn't available, but they had a red one in transit that they would make me a fantastic deal on. Negotiated a final price and put down a 5K deposit. Was told the truck would be in within a week. This was a Thursday. I was very happy with the deal. Monday recieved a phone call from Carter asking if i would be interested in another truck as the one I put the down payment on was no longer available. Carter kept asking if I would take a vehicle with less opitions but would not commit to a price. He kept asking me what I wanted and I told him I wanted the truck he sold me on Thursday. He then told me how hard he had been working trying to find me tje same truck but none were available. He did offer to factory order me one but again would not commit to the deal.we made and said it would be 3 months before it arrived. Within 10 minutes of hanging with Carter found the identical truck at a reputable dealer. When I showed them the deal Carter made they immediately said there is no way they could match it without loosing 4K. I ended up buying the truck from them but had to pay more. It sure seems to me that Macklin is playing a silly game of bait and switch and can't be trusted. Simply put, there hand shake and word are worthless.

Great experience dealing with all staff at Lamb Ford. - hogstead

Great experience dealing with all staff at Lamb Ford. It was a pleasure to fo business with Lamb Ford

Top notch dealership. - Kevin Crumly

Top notch dealership. James was fantastic along with Will and Courtney. Was never pressured. Recieved everything I was promised on time and on budget. Thousand times better dealership than the other nearby Ford Dealership Macklin Ford.

Brought my 2023 Ford Bronco Sport in for a Safety Recall - deniseLe142

Brought my 2023 Ford Bronco Sport in for a Safety Recall issued by Ford Canada to this scabby dealership. Dropped my vehicle off just after 6:00 am on Friday, June 14, 2023. My vehicle was in perfect condition when I dropped it off, different story when I picked it up. The service technician dropped something on my windshield and cracked big time. Marlborough ford losers are saying the vehicle was like that when I dropped it off. Buyer beware avoid this loser dealership at all cost.

Very happy with my service on my vehicle. - Donna Kiryliuk

Very happy with my service on my vehicle. First time being there I was treated very well and the staff showed that they really do care about their customers. Laurie did an excellent job! I will definitely go back. Keep up the good work! 👍🏻

Was just in to Cold Lake Ford because of a noise in the - quiss

Was just in to Cold Lake Ford because of a noise in the front end of my truck. MIKE took it right in and put on the hoist found the problem and rectified it. I say hurray for MIKE and good on Cold Lake Ford. Great service. Once again kudos to MIKE.

The service and dealings with Bob and Miles at Nisku Ford - JD26

The service and dealings with Bob and Miles at Nisku Ford was outstanding they made The whole process enjoyable. They were friendly and really care about getting us the vehicle we wanted. I would recommend Nisku Ford to everyone. Jerry

I recently traded my vehicle in at Hansen Ford and was - kuzykbob

I recently traded my vehicle in at Hansen Ford and was amazed at the service. Not only did I receive top dollar for my trade the vehicle purchased was below market value. Jason and his team were great and I would deal here again . . .

Do NOT buy from this dealership. - ryanroy1020

Do NOT buy from this dealership. In November 2024, I bought a 2024 Ford F350 Tremor Lariat HO Diesel from this dealership at an all in price of $110,000 and put $36,000 down. Price was agreed to with my sales associate Isaac McNeill and manager Paul Gilewich through text and verbal phone calls.They sent me a order form with prices. I sat with Jeremy Hamilton for financing. My goal was to pay off the loan as quick as I could to avoid interest by using a big down payment and large yearly lump sums. Jeremy convinced me to use General Bank to get a loan where interest rates were lower and could be bought down by refinancing in a year when rates were lower. He convinced me my lump sums combined with buying down interest would save me a ton of money. He talked fast, used a lot of lingo and convinced me it was better. I asked about a website to track payments and loan balance and he said to just call him for that. (Should have been a red flag) He then started firing out a lot of paperwork and numbers. I questioned the numbers he threw in front of me and verbally discussed the math of the all in price minus the down payment with him. He was super nice and he assured me the numbers add up in the end. I signed what he put in front of me. He packaged a stack of papers into a folder for me. 1 year later, I notice my loan balance isnt what I thought. I go back to the paper work and see that he added $11,195 in a prepaid maintenance plan and a GAP fee of $4347 which is apparently insurance for the financing or something. These are 2 things I would always say no to but he still found a way to sneak it in. To top it off, I've been paying out of pocket for maintenance that would have been covered by this maintenance plan I didn't know I had. I had zero conversations about either of these charges, nor did I agree to them. I even told friends that they did not pressure me at all about extra charges. I signed the papers but rest assured I was tricked into signing for these extra charges. With total cost of borrowing I now owe nearly $20,000 more than I would have under a normal loan. These people were very nice to deal with but I assure you they are very shady. I advise anyone dealing here to slow down the process and very carefully review every document they put in front of you. Please feel free to reach out if you'd like more info and steer clear of Heartland Ford!

Awesome service as usual. - Gailcamb

Awesome service as usual. So sorry to see this service be shut down. Grimshaw will really miss the hospitality and exceptional service they give