Whitby Subaru

Wish I could give 0 stars. The absolute worst customer service experience I have ever had. Buyer beware. Took our car in for service bc it was making a weird sound. Were told it was something related to a service experience I have ever had. Buyer beware. Took our car in for service bc it was making a weird sound. Were told it was something related to a recall but there wasnt a fix yet and it was ok to drive (to PA). Our clutch went out at the border on boxing day. Had to have the car repaired in New York and rent a car so we didnt miss christmas with our family. $3800CAD later...Guess what noise the car no longer is making? More

Had an appointment for 08:00 am thay did not take the car in until 09:00 am why make an appointment if you are not going to honor it . If I can be there for my appointment at least you can honor your part an in until 09:00 am why make an appointment if you are not going to honor it . If I can be there for my appointment at least you can honor your part and take the car in on time.Bad services! More

Terrible!!!!! Boy, do I miss John Lawlor. When I called and found out he had left, I feared the worst, and it has all come true. We have a recall on our car for f Boy, do I miss John Lawlor. When I called and found out he had left, I feared the worst, and it has all come true. We have a recall on our car for front passenger air bag. . Been MONTHS!!! Not a word! Subaru recommends we not use that seat til it is fixed. !!! I called Whitby Subaru for an update today. . With John gone our other interactions of late have been poor; this one was the worst. Doesn't know, person who might know not there today , call some other time, ( no offer of having them call us! ) and hey, it isn't easy to get 30,000 air bags you know!! Honestly-- I'm not making that up Subaru Corporate needs to step in there and demand some customer service, but they are probably charming when trying to sell, so--. More

Charge dealer prices to NOT service your car When I moved into Durham, I choose C&C Motors (Whitby Subaru) because of all the good reviews on this site. Well here’s a bad one. I have been taking When I moved into Durham, I choose C&C Motors (Whitby Subaru) because of all the good reviews on this site. Well here’s a bad one. I have been taking my 2015 Forester here for all of its scheduled maintenance, and have been paying dealer prices. A month ago, I was picking my husband up from the airport and heard a screeching sound when I stopped the car. He checked the brakes and found the left rear brake had seized and both rear brakes had ZERO pad left. ZERO. The last two times I’d taken the car in to C&C Motors, I’d asked them to check the brakes, as they felt off to me. Both times they told me they were fine. So my husband had to replace the pads himself – the car was undrivable. That was August. We really should have taken that as a sign to check their other “work,” however unfortunately we did not. The car was last taken in for an oil change in late May, for which we were charged roughly $75. Today, two months and 2000 km ahead of the next recommended oil change, the oil light came on. This happened on the freeway, on the way to work. We got off the highway and my husband checked the oil – there was practically none in there, and what was in there was sludge black. They obviously did not change the oil at the May service, and quite possibly not the time before that either. Their incompetence could have ruined my motor. Let me assure you, C&C Motors of Whitby, it doesn’t end with this review. I will tell everyone I know this story. Your complete disregard for doing your job has cost you my business, and earned you my enmity. Perhaps you’re not bothered by this … after all, Southern Ontario is so overpopulated, you would probably still have business even if you treated every single customer this way. However, be assured I will do what I can to spread the word. More

If I could Rate them a 0, I would We love our vehicle, however, we have experienced nothing but grief in regards to service. Our vehicle was pre-owned and we requested that a dent r We love our vehicle, however, we have experienced nothing but grief in regards to service. Our vehicle was pre-owned and we requested that a dent repair be done as part of our sales agreement. The dealership kept putting off the repair (more than 6 months), then when we had an appointment for solely this reason(so we would stop hearing excuses why they can’t compete it or ran out of time), they did not book the rental car as promised (Chris E) and did nothing to rectify the situation to make it right, also as promised (Gary). When we reached out to the dealership Management, they did nothing to respond to our requests. This dealership is great at doing nothing. What they are not great at is customer service. The icing on the cake was when the car was returned to us with less than 2L of gas in the tank! If you enjoy wasting your time and money, go to Whitby Subaru. If you are looking for a team of employees who treat their customers with integrity and respect, please save yourself the aggravation and go elsewhere. More

Great Experience I dealt with Jeff on my purchase and he was the absolute best. Very patient, open, honest and acted with the utmost integrity. It was the best car b I dealt with Jeff on my purchase and he was the absolute best. Very patient, open, honest and acted with the utmost integrity. It was the best car buying experience I've ever had. I can't say enough good things about him. I highly recommend him. More

Very poor service. I received very poor service, brought the car in for warranty repair and paid the deductible, part not in stock. No phone calls or updates from June I received very poor service, brought the car in for warranty repair and paid the deductible, part not in stock. No phone calls or updates from June part in stock in October. Now they want me to pay deductible again. Very unpleasant service manager. More

Sold me a WRX with a cracked windshield Purchased a used 2013 WRX from a C&C Motors As I was doing my first car wash I noticed a crack on my windshield which I didn't notice when I picked i Purchased a used 2013 WRX from a C&C Motors As I was doing my first car wash I noticed a crack on my windshield which I didn't notice when I picked it up. The location of the crack was underneath the wipers where deicers are. They told me they wouldn't do anything to fix it because it probably happened "after" I drove it off the lot. Both Chris and Julian were no help, and will definitely NOT buy my 3rd Subaru from them More

Excellent Experience! I just picked up my new 2018 Impreza at C&C Motors and had an excellent experience, everyone was so welcoming as you entered the door and also knowled I just picked up my new 2018 Impreza at C&C Motors and had an excellent experience, everyone was so welcoming as you entered the door and also knowledgeable, Thank you Julian for making the process quick and enjoyable. I will definitely come back here in the future! More

Never saw a staff more anxious to leave at quitting time! Arrived about one hour before close and thought we’d have lots of time to ask questions and go for a quick test drive. Unfortunately that was not the Arrived about one hour before close and thought we’d have lots of time to ask questions and go for a quick test drive. Unfortunately that was not the case. They were not keen on taking us out on a test drive at all although they did permit us to go around the block in one of the models we were considering purchasing. We started getting looks around 10 minutes to closing as they were closing up shop around us. More