Whitby Subaru

This review relates only to my direct experience with the Service department. In short they attempted to charge me over 300$ for a repair that was unnecessary. I took it for a second opinion and the proble Service department. In short they attempted to charge me over 300$ for a repair that was unnecessary. I took it for a second opinion and the problem was fixed within 15mins at no charge by another garage. At best they are incompetent and missed an easy fix, at worst they tried to fleece me. I gave them several opportunities to explain themselves, but they got defensive with me and offered no plausible excuse. I would have been none the wiser if I had indeed gone ahead with their quoted repairs. I would urge anyone to get a second opinion for any repair suggested here over 100$, it may save you thousands of dollars. I certainly would not trust them. More

Very satisfied owner of a pre-owned Crosstrek. First time buying online before I repatriated from Thailand. Great service from Bob Mccann with my overseas call and he described the car perfectly. First time buying online before I repatriated from Thailand. Great service from Bob Mccann with my overseas call and he described the car perfectly. Car ready for me with all the paper work when I arrived. Great service/warranty package arranged with Elihu and I am safely on the road. Extremely pleased! More

I recently traded my old Subaru Impreza Hatchback and bought a Honda CR-V from this dealership. My sales advisor Mr. Patrick Mutuc explained the different cost scenarios for financing the vehicle and arr bought a Honda CR-V from this dealership. My sales advisor Mr. Patrick Mutuc explained the different cost scenarios for financing the vehicle and arranged for all the paper work. The Financial Services Manager Mr. Marc Haina also explained the available protection plans for the vehicle. The process of securing a new vehicle and trading in my old vehicle was straightforward and hassle-free. Overall, my experience was good. More

Terrible and dishonest service at this dealership! Avoid at ALL costs! Took my car (which I bought at this dealership) for oil change and tire noise. When I went back to pick up they told me that the tire at ALL costs! Took my car (which I bought at this dealership) for oil change and tire noise. When I went back to pick up they told me that the tire noise was both rear wheel bearings. I had one rear wheel bearing replaced already just over 20000 km previously. Apart from the issue of why my car would go through wheel bearings so fast, they refused to honour any sort of warranty. When I requested a call from the service manager and heard nothing by the next day, I removed my car and took it elsewhere. Upon a thorough inspection of my car (as I was thinking of selling it) it was found that there was a backing plate rubbing on the brake rotor. So the $1400 + wheel bearing job that Whitby Subaru wanted to do was a $25 fix somewhere else. So not only is this dealership inefficient and bad at customer service they are dishonest as well. Oh and contacting Subaru Canada to complain? Well forget that, they did nothing for me. Was a 3 week process of time wasting as they just don’t car that one of their dealerships is ripping customers off. More

Extremely disappointed. I booked a service online. I came into the shop and told the gentleman that there are many issues with the car. He snapped at me and said I was booked only for an oil change. But that into the shop and told the gentleman that there are many issues with the car. He snapped at me and said I was booked only for an oil change. But that is not what I booked online for. Maybe I had made a mistake, I thought. Still, I sensed he didn't care. I debated whether I should just leave and go to Canadian fi Tire/if it's just going to be an oil change. He said he would see about those issues. When the car was ready no one said anything about the issues. In the past, I went in for an oil change, and I was told about any other issues my car had. I thought it was the same now. But no! I asked if I can use my credit towards the cost of the oil change and the receptionist asked If I had told them to when I came in. I did not know I was supposed to do that because I booked online and it didn't say anything to that effect. She called the gentleman over. He didn't care. I didn't like his attitude towards me so I paid my bill and left abruptly. Bad customer service! It wasn't like this a few years ago. I went to Canadian Tire right after and they helped me. I spent $1300. More

My service Advisor Keshia is a remarkable, courteous, and efficient person. I visited the Service Dept for the first time and Keshia welcomed me and made me feel like a very valued client. I have had service efficient person. I visited the Service Dept for the first time and Keshia welcomed me and made me feel like a very valued client. I have had service work done at many dealerships but here, at Whitby Subaru, and especially dealing with Keshia and finally with cashier, Melanie, another remarkable, courteous, and efficient person, the overall service, courtesy, and friendly atmosphere is outstanding. Melanie's smile, laugh, and compliments certainly made my day. I heartily recommend this Service Dept and its highly qualified personnel.. More

Every service experience has taken more than twice as long. Terrible customer service. Tire change took 2 hours longer and no offer to compensate for time. Go elsewhere. long. Terrible customer service. Tire change took 2 hours longer and no offer to compensate for time. Go elsewhere. More

Love love love my Subaru BUT the lack of customer service at this dealership is a disgrace to the company. I have called and left messages over the past 5 weeks for information re my lease and did not even g at this dealership is a disgrace to the company. I have called and left messages over the past 5 weeks for information re my lease and did not even get one call back. Now moving to another Subaru dealer who knows how to treat repeat customers. Bye. More

Made an appointment to have spark plugs and ignition coils replaced. Told it could be done by 5:30 pm today. Brought my vehicle to the dealership and then was snottily told by Sean at the service desk coils replaced. Told it could be done by 5:30 pm today. Brought my vehicle to the dealership and then was snottily told by Sean at the service desk that it wouldn't be done until next Wed. 6 days away. I mentioned that the diagnostics had been done with another mechanic (non Subaru) but they couldn't get the parts until tomorrow afternoon. I need my car before then which is why I took it out of that facility and took it to Subaru who said it could be done today. I don't know why Sean wanted to know what they quoted me for the job. It shouldn't matter. When I told Sean that I didn't need the diagnostics done (because I didn't want to pay twice for the same job) things went down hill from there. Needless to say I didn't leave my vehicle there. I had a recall notice done there a year ago (for airbags). Then engine light for that is still on. Was it even fixed??? More

Brandon Ellenson was absolutely wonderful to work with on purchasing our new Subaru Crosstrek. Once we knew what we wanted,, Brandon worked hard for us to get us the best trade in value we could get which ho purchasing our new Subaru Crosstrek. Once we knew what we wanted,, Brandon worked hard for us to get us the best trade in value we could get which honestly can be the deciding factor on a purchase. I couldn’t recommend a better associate. We also worked with the financial sales manager Marc Haina as a part of the process. Both were very professional but also personable and easy to talk to. We didn’t feel rushed at all throughout our experience. For anyone who’s looking for a great experience, we highly recommend Whitby Subaru. More