Whitby Subaru

Service department is a bunch of lying scam artists. Charged me well over $300 to "fix" the brakes on my car which were just inspected a couple of weeks prior by an independent mechanic and no issues we Charged me well over $300 to "fix" the brakes on my car which were just inspected a couple of weeks prior by an independent mechanic and no issues were found. The brakes have always worked perfectly with no issues. But they told me I had to pay it to get the safety certification to buy out the car from my lease. They knew exactly what they were doing. Just milking me for any bit of money they could since they knew I was never coming back again, and that I had no choice but to pay it if I wanted to keep the car. The technicians also left their personal garbage in my car TWICE. Avoid this dump like the plague. Most crooked dealership I've ever dealt with. More

Chris Benson was amazing! Extremely professional, informative, respectful and not pushy! My sale to delivery was quick! Recommended Chris for nest service possible 🎉 Extremely professional, informative, respectful and not pushy! My sale to delivery was quick! Recommended Chris for nest service possible 🎉 More

Brought my 2018 Crosstrek in for a software update It was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded More

Excellent help from Darryl in the service department for my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extend my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extended warranty at Whitby Subaru so towing to the dealership didn’t cost me anything out of pocket. Darryl in the service department explained everything that was being checked and 2 service technicians looked over and tested the systems on my vehicle to assure me my Forester is in excellent shape and once again running perfectly. I take excellent care of my Subaru so it’s very important that the people who maintain it are meticulous. Whitby Subaru services exceeded my expectations and the service team has been honest and trustworthy. More

Recently bought a 2019 limited outback with less 50000km . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information s . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information system went black. So left car with dealership in london. They had to before an update. So likely missed. I had to call whitby to get them pay for this as London dealership says not covered. Loss car for entire day plus had to deal with both dealerships to get this paid. So I decided to review my 152 point inspection. Ooops guess they forgot to provide this too. Another call to dealer. Since its winter I didnt test my AC . Well we got a crazy heat spell in April. Turn on air no work. Back to the dealer in whitby. Well 300 to refill and they want to due an entire test which would.be over 1k. So a car with less than 3k on car less than 90 days old no AC for a car over 30k. Tara the Service.manager insisted not her issue. Her demeanor and lack of willingness to work with a new customer was apparent. We left. Clearly the AC was an issue prior to buying the car and they dont care. More

I have recently picked Subaru Forester 2023 limited from Whitby. I though it would take 6 months to get it, but It is delivered with in 3 months. Customer service is really good. Thanks patrick Mutuc and W Whitby. I though it would take 6 months to get it, but It is delivered with in 3 months. Customer service is really good. Thanks patrick Mutuc and Warren Khan for wonderful customer service. More

Just got a beautiful 2019 subaru forester. Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomen Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomend. More