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West Coast Toyota

Pitt Meadows , BC

4.8
394 Reviews
Call Dealership (604) 465-9146
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19950 Lougheed Highway

Pitt Meadows , BC

V3Y 2S9

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394 Reviews of West Coast Toyota

March 04, 2021

I’ve been bringing my Yaris here for more than ten years. I’m always happy with the service I receive, There is no pressure, I've received recommendations that allow me to save a little money and they will s More

by lou-anne bryant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
February 26, 2021

Hi, I brought our beloved Tacoma in for a recall, (Toyota is great for taking care of their safety and drivetrain recalls btw) the service was great, we received a fantastic rental car at no charge, no hidde More

by Vancitykreationz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No idea
Report | Print
February 25, 2021

Whole family went to west cost Toyota just to compare the price each Toyota dealer it’s seems every dealers different price and one of the sale she is very nice person and I dicided to buy a Toyota 4 runner More

by Joeryamihan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty
Report | Print
Mar 16, 2021 -

West Coast Toyota responded

Thanks for choosing us West Coast Toyota, Joery and Edne family. We’re happy to help if you have any questions. ~ Betty Zhang

February 19, 2021

Happy with the last service and the staff making me aware of the extended warranty one the switch set for my 2012 Camry MoonRoof controls, More

by Terry Abrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Cumiskey
Report | Print
Feb 25, 2021 -

West Coast Toyota responded

Thank you for the great review Terry, we really appreciate it. We are glad that we were able to assist with your repair and have passed a long your kind words to the service team and their managers.

February 15, 2021

Went to buy a 2021 RAV4,Feb12.2021.had the exact model w/vin# picked out. They refused to let me test drive the car.Had cash in hand. Left feeling completely disrespected. Horrible place to do business! T More

by stefanson2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never gave his Name
Report | Print
Feb 25, 2021 -

West Coast Toyota responded

Thank you for taking the time to post about your recent experience at our dealership. We apologize that there was a miscommunication with our advisor. We have had a conversation with him, as we generally keep our test drive vehicles in the front row as most customers aren’t quite sure which model they are interested in and this helps us to keep the kilometers at a minimum on the newer vehicles, particularly with the RAV4 being a very popular model and most people who purchase a new vehicle want to drive it off the lot with 10km or less. We find a good test drive takes about half an hour and as you can appreciate would place a lot of kilometers on the new vehicles. Our sales manager Gord had wanted to come and speak with you after our sales person told him what happened but you had left the lot by the time that he was able to come out. We do apologize for the inconvenience and have used this situation as a learning opportunity. If you would like to discuss further or you are still interested in a particular VIN that we have on our lot, our Sales Manager Gord Zilkowsky would be happy to personally assist you you can reach Gord via sales@westcoasttoyota.com or 604-465-9146.

February 10, 2021

I always have enjoyed coming to West Coast Toyota. Service staff is very friendly at all times. Service done in time frame given or in a shorter time. More

by oonneken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Feb 25, 2021 -

West Coast Toyota responded

Thank you for the great review, we appreciate your business and look forward to seeing you at your next visit. Rick Bultitude, Fixed Operations Manager, West Coast Toyota.

February 02, 2021

Just bought my 3rd Tacoma (‘91,’06, and now ‘21) which I love. 2 nd from Westcoast Toyota and Phil Stanyer was the salesman both times. Phil is very knowledgeable without being pushy, and helped me get a gr More

by Dschachter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Stanyer
Report | Print
Feb 11, 2021 -

West Coast Toyota responded

The pleasure is all mine Dave especially when dealing with a person like yourself. You are a joy to work with! Phil Stanyer, Product Advisor. 604-465-9146

February 01, 2021

From the first conversation with Gary about purchasing a new 2021 Corolla, to working through the warranty options with Gord, to the demo with Enky our entire purchase experience was 5/5. Thanks all! More

by kmitchell711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chartrand, Gord Zilowsky, Enky Blaceri
Report | Print
Feb 11, 2021 -

West Coast Toyota responded

Hi there, thanks so much for the great comments! We were happy to help and look forward to assisting you in the future as well. Regards, Randy Saunders General Sales Manager

January 25, 2021

They did a great job and helping me a lot! They explained all details for 2021 Sienna so that I can make my choice for right model. More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty, Gordon
Report | Print
Jan 28, 2021 -

West Coast Toyota responded

Hi Janice, I'm so happy to hear that, enjoy your life and we're happy to help you anytime. Betty Zhang, West Coast Toyota

January 12, 2021

One of the worst at any level of repair. Lost my lug nut lock the first time, put my rad hose on backwards the second time after timing belt re & re. Told them it needs to be fixed properly, they said they More

by Ibanezspazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor
Report | Print
Jan 20, 2021 -

West Coast Toyota responded

Good afternoon, unfortunately we are not able to find you in our database with the information that you have provided. We are also not booking into August we have appointments this week and next. We have also not completed a rad hose or timing belt in some time. If you are able to provide more details including your name and the date of your visit(s) we would be able to assist you better. Additionally you may have the incorrect dealership as there is another Toyota dealer with the same name as ours, located in California. If you do have more information please contact our Service Manager Ammar at service@westcoasttoyota.com or 604-465-9146.

Jan 21, 2021 -

Ibanezspazz responded

LOL...Um, ok...no, unfortunately I am NOT confusing your dealership with the one in California. Pretty funny you'd think this but not suprised. This DID happen. Absolutely 100% guaranteed. It was shameful. I completely stand behind my remarks. Just because it didn't happen last week, doesn't mean it didn't happen. It did. I've never ever, in my life, ever posted something of this nature. No point really. I was compelled to. Not looking for a handout here, just some recognition on how I was treated. I called to have my rad hose repaired immediately and the women said I had to book an appointment for a screw up caused by your apprentice mechanic. Ridiculous. Ruined my fan. Lost my lock nut, had to keep my truck until you could locate another. Ridiculous. Service manager said we're all human and make mistakes. Ridiculous. This happened. Maybe you have different employees now. New manger? This did happen. Say what you want.

Jan 21, 2021 -

West Coast Toyota responded

Thank you for your response and providing a little more information, however I would still need your name or vehicle ID number in order to investigate, as based on the information you have provided we are not able to locate a customer record and review the vehicle history. If you would like to contact me directly my name is Linda Leo, Customer Relations Manager lleo@westcoastautogroup.com or 604-465-9146. Thank you.

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