Waverley Chrysler Dodge Jeep Ram

Collision Center Review- first off the claims process was easy as they could estimate the claim for MPI. Sort of steep downhill slide after that. Communication with customers is non-existent and I had to kee easy as they could estimate the claim for MPI. Sort of steep downhill slide after that. Communication with customers is non-existent and I had to keep phoning for updates. When the work was done the first time I went to p/u our van. The windshield was not replaced under the wildlife claim. I was little disappointed as it had cracked horizontally when the deer hit. I probably should have run at this point but being a cheap Manitoban could not pass when manager said he would pay for half of deductible. After a couple of days I phoned as no one called, manager was test driving the van. When he phoned back the dash instruments were not functioning properly and had to keep it over the weekend to look at this. He said this was “coincidental “ and I would need to pay for repairs. I argued that dash instruments were working before repairs and told him if there was work to be done I would take it elsewhere. Left hanging for information and got worked up over the weekend over this, had to call again Monday late afternoon when did not receive Any news. Manager was away that day but was told technicians did not fix yet. Manager called the next day and said low battery voltage caused problem and van was ready. Picked up van and noticed the cap on shifter knob was missing, found on the floor and it had the 3 plastic tabs broken off, manager offered to fix but I have Gorilla Glue and wanted the saga to end.I have been a customer of Waverly Dodge for years but will never return, manager made it seem I was a burden. Manager needs to work on customer service skills. accusing customers of things already broken or asking for more money before looking into problems. More

Damaged my vehicle when it went in for an assessment I took my van to them for some regular warranty service. No problem. I decided to go back to them for an insurance repair. I got to their shop a I took my van to them for some regular warranty service. No problem. I decided to go back to them for an insurance repair. I got to their shop and went outside with the receptionist to look at the damage on the rear bumper and both of us looked at bumper damage to make sure it hadn't buckled or damaged the right rear fender. The fender was pristine. They decided to wash my vehicle anyway, to inspect it, even though I'd just washed the whole thing only hours earlier. They had some guy take it in to the wash bay and he backed into something with it, scratched it all down the right rear fender, and then the manager came out and tried to tell me that the damage was already there. Then on second inspection, after the receptionist conveniently developed amnesia and couldn't remember if the scratches were there when we looked at it just a few minutes earlier, the manager thought that "maybe" the wash bay hose had scratched it, and that "maybe" the scratches could be buffed out. Some of the scratches were so deep that they were right through the paint and into the primer-surfacer, so buffing wasn't going to fix it. It would need to be refinished. They never bothered to schedule an appointment to repair the damage they caused, and then later the same paint shop manager called, denied they had caused the damage and called Autopac to tell them that I was trying to make a false claim against them for damage that I had caused. Unbelievably low grade customer service. Real class act, this bunch. Avoid at all costs. Don't remember the manager's name, so I'll just randomly pick one from the list. More

I bought my first car, Dodge journey, from Alan. It was a couple of months after my family moved to Canada. My family's first Canadian vehicle! He was so approachable and friendly. I'm still driving it with couple of months after my family moved to Canada. My family's first Canadian vehicle! He was so approachable and friendly. I'm still driving it with no problems. Alan was my first dealer and will surely be my next one without reservations! More

Lorene is fantastic. So happy I got this gem and now driving a super comfortable worry free car. Lorene helped set up and figure out everything. Even convinced me to try the park assist!!! driving a super comfortable worry free car. Lorene helped set up and figure out everything. Even convinced me to try the park assist!!! More

Lorene was great. She was able to help me find the right vehicle and make working out the numbers easy. I would recommend her for anybody that’s looking for a new used car truck van or SUV. Everybody will b vehicle and make working out the numbers easy. I would recommend her for anybody that’s looking for a new used car truck van or SUV. Everybody will be fortunate to have a sales person like her working for them. More

amazing service experience I took my jeep in for a diagnosis of a problem I wanted fixed. the staff was very professional and courteous. my jeep was diagnosed and back to me in I took my jeep in for a diagnosis of a problem I wanted fixed. the staff was very professional and courteous. my jeep was diagnosed and back to me in such a a short time I was amazed. I haven't had service like this at any other dealership yet. I will be going back that a guarantee More