Waterloo Ford Lincoln Sales

Very responsive Had an easy time dealing with them. Very responsive to all my questions and concerns. They were very open to negotiating with me to find the price th Had an easy time dealing with them. Very responsive to all my questions and concerns. They were very open to negotiating with me to find the price that worked for my budget More

Was Looking for Gord Escape Had very good communication with Shannon and staff. Made an out of town customer appreciate the time they tried to make something happen for my daugh Had very good communication with Shannon and staff. Made an out of town customer appreciate the time they tried to make something happen for my daughters 1st car More

Sudden price changes..... Very simple, had a deal established over phone/email, drove 3hrs for pick up and suddenly there where more hidden costs. Drove home without a vehicle Very simple, had a deal established over phone/email, drove 3hrs for pick up and suddenly there where more hidden costs. Drove home without a vehicle. More

Very impressed with sales person and experience. I had a surprisingly pleasant experience purchasing my Edge. Jon Gold in particular was excellent and exceeded my expectations in all areas. Overall i I had a surprisingly pleasant experience purchasing my Edge. Jon Gold in particular was excellent and exceeded my expectations in all areas. Overall it was a good experience More

Great Experience Staff are friendly, considerate and very helpful. Overall a great experience. They were easy to deal with and did not push just to make a sale. Staff are friendly, considerate and very helpful. Overall a great experience. They were easy to deal with and did not push just to make a sale. More

Bad financing experience Everything was fine until a week ago I noticed an unexpected withdraw from my account from the bank that we are financing the car. Called and told me Everything was fine until a week ago I noticed an unexpected withdraw from my account from the bank that we are financing the car. Called and told me the dealership closed old loan and opened a new one (longer, more expensive). Dan Smith is working on this, but I was affected by making 3 payments in a month, surprised that the loan will be 10k more taking the interest and length into consideration, and disappointing that they did a change like that without consulting me. They blamed the management change, but even with this, this is affecting my wallet and my confidence in buying a car from them again or even from FORD in general More

Not Impressed I have been a customer of Waterloo Ford Lincoln for over 5 years. Within those 5 years I have purchased 2 vehicles and taken them there for service ti I have been a customer of Waterloo Ford Lincoln for over 5 years. Within those 5 years I have purchased 2 vehicles and taken them there for service time and time again. That was until January 8, 2018. My reverse lockout on my Focus ST was broken. I knew that for a fact as I was able to lift the broken part up to get the car in reverse. I knew that part that I needed came as one big part (the shifter assembly) came in one piece and I had to replace the lockout and the boot but couldn't just get the small plastic pieces I needed. One thing that was brought to my attention which I was unaware of was that the shift arm attached to my transmission had been sheered, and had to be replaced. That was not a big deal and I knew it had to be fixed. What I didn't expect was the $500 quote in labour to fix the reverse lockout as they were going to open up the shift area and replace the whole shifter. This was not what needed to be done as the shifter itself was fine. After sending an email to Grand (Service Manager) I met him the next morning (Jan 9, 2018). I showed him what needed to be done and why the entire shifter did not need to come out. After, we agreed that they would fix the broken shift arm bolt and take out the broken reverse lockout. I would replace the shift boot myself as it was a 5 minute job. Marni with Service did a great job talking me through everything and granted she wasn't knowledgeable with what was going on I appreciate her patience and numerous phone calls by me. An initial $1500 quote for - the shifter replacement, new battery (didn't change yet), oil change, diagnosis, and mechanical inspection came out to just over $800. The only reason this will get 2 stars is because of Grant addressing my issue and Marni being extremely courteous and helpful throughout the whole process, otherwise I would have given no stars at all. Just because something looks like it may need to replaced, it may not need to be replaced in its entirety. I will not be bringing my vehicles to Waterloo Ford any longer. More