Waterloo Ford Lincoln Sales

Worst experience in 30 years It has taken me a while to write this review as every time I think about the experience I get mad. I have not been treated so disrespectful at a auto It has taken me a while to write this review as every time I think about the experience I get mad. I have not been treated so disrespectful at a auto dealer in a long time. It was like all the old stories of the slimy used car salesman. No one would tell the truth about pricing, tried high pressure closure. Harassment continued after walking out. If I could give a rating below 0 I would More

How to utilize all the bells and whistles for DUMMIES I went to this dealership to get help with utilizing all the different componets of my vehicle. I went to Sherwood Park ford, wgere i bought my vehic I went to this dealership to get help with utilizing all the different componets of my vehicle. I went to Sherwood Park ford, wgere i bought my vehicle and did not receive the help i needed. I went to another dealership and explained my situation. I met Mathew Murphy of Waterloo Ford Lincoln. He was so very helpful to go over everything with me and explained this all in detail, i was so grateful for his help and patience with all the questiobs I had for him. Thank you so much Mathew for your time and patience. You are the best!! More

Not a good sales experience We bought 2018 Transit Van (12 Seater). The delivery date was delayed by over a month and that was explained by the sales persons. In our email corres We bought 2018 Transit Van (12 Seater). The delivery date was delayed by over a month and that was explained by the sales persons. In our email correspondence, before the purchase it was very clear that we asked for certain accessories and that included back up alarm and all that was agreed thru the email. But when we got the delivery it was not installed. We took the delivery anyway. And we were asked to prove that back up alarm was agreed by the sales persons. Somehow, the sales persons could not remember that agreement. We understood and sent them the email thread showing that back up alarm was part of the accessories we asked for. But no reply was received. We waited for 2 weeks and send the email thread again. But there is no reply so far. While taking the delivery, we also pointed out scratched headlight and side view mirror (driver side) and sales persons promised to fix the headlight and replace the side view mirror. But we are doubtful, that we will hear back from them again. We took the vehicle for Safety Inspection to Waterloo Service station and also called the sales persons but unfortunately we could not get them on phone. (We left message with the receptionist). We went ahead and got the back up alarm at our cost and are still waiting to hear from sales persons either to give us a date for replacing side view mirror and headlight or may be we might have to get this done at our own cost. More

Best Ford/Lincoln dealership in the province! Came in to look at a new Navigator and was very specific about my options. Manny was very understanding and patient with me and walked me through all Came in to look at a new Navigator and was very specific about my options. Manny was very understanding and patient with me and walked me through all of the features of the vehicle. Very friendly and knowledgeable. Tom and Stephanie definitely made me a reasonable deal and met me at a price that was comfortable and fair. Terrence in financing got me a great interest rate too. Outstanding experience, love the team at Waterloo, will definitely be back! More

ABOVE AND BEOND ARRIVED FROM OUT OF TOWN EARLY,SALES,SERVICE,AND MANAGEMENT RUSHED TO GET US ON OUR WAY. THEY ALL TOOK THE TIME TO DO THINGS THE RIGHT . ARRON L.COLIN ARRIVED FROM OUT OF TOWN EARLY,SALES,SERVICE,AND MANAGEMENT RUSHED TO GET US ON OUR WAY. THEY ALL TOOK THE TIME TO DO THINGS THE RIGHT . ARRON L.COLIN. TERRENCE COOPER-SMITH. HELPED ME OUT ON THE PHONE TO MAKE THE DEAL HAPPEN. More

5-star Dean and the staff were excellent! They answered all my questions and provided me with the information to help me make my decision I would recommen Dean and the staff were excellent! They answered all my questions and provided me with the information to help me make my decision I would recommend this dealership highly More

Didn't Disappoint We purchased our last used Ford Expedition from Waterloo Ford 7 years ago. We had a great customer service experience at that time. When it came time We purchased our last used Ford Expedition from Waterloo Ford 7 years ago. We had a great customer service experience at that time. When it came time to purchase another used vehicle we went right expecting the same great experience. And they did not disappoint. Sarah, the receptionist handed out cookies to my 3 tired grandchildren. Vlad , our sale rep, was helpful and courteous. Shannon the sales manager was friendly and efficient. Even the money guys weren't to bad. I'm sure I'll be back. More

Seamless Used Vehicle Purchase I cannot recommend the staff & service here at Waterloo enough! We needed an SUV for our family, and the sales & management staff made a rushed purcha I cannot recommend the staff & service here at Waterloo enough! We needed an SUV for our family, and the sales & management staff made a rushed purchase both reasonable & seamless. They even made arrangements to get it to us at home! Rest assured that next time we shop for a vehicle, there is only going to be one stop - back to our new friends at Waterloo! More

Purchased a 2018 Lincoln MKZ I was comfortable that I was being dealt with in a professional way. Jon Gold was very helpful and provided a lot detail during the purchase. I was comfortable that I was being dealt with in a professional way. Jon Gold was very helpful and provided a lot detail during the purchase. More

Bought used F-150 We bought a used F-150 without a trade in no time at all. Shannon Perreault was very helpful and a pleasure to deal with. We bought a used F-150 without a trade in no time at all. Shannon Perreault was very helpful and a pleasure to deal with. More