Waterloo Ford Lincoln Sales

Always helpful with great customer service. Booking service is quick and easy as are updates. They also take time to explain and remember their customers Booking service is quick and easy as are updates. They also take time to explain and remember their customers More

Ken looked after my service this morning, I waited in the dealership while my truck was being serviced expecting to wait an hour, it was done in 25 minutes. Needless to say I was very pleasantly surpri the dealership while my truck was being serviced expecting to wait an hour, it was done in 25 minutes. Needless to say I was very pleasantly surprised. The staff are all so friendly at this dealership, there is a closer dealership to my house that I could get looked after but I choose to go to Waterloo because of the awesome way they treat me. More

The agent that help us in our service is so accommodating and he always make sure that we are happy with the service. He replies to our emails and our concerns right away. and he always make sure that we are happy with the service. He replies to our emails and our concerns right away. More

Marni in service is very knowledgeable and easy to deal with. They honour their premium maintenance plan. I highly recommend! with. They honour their premium maintenance plan. I highly recommend! More

Customer focused, friendly, deliver what they promise, remember your name, clean premises, trustworthy, dependable, honest remember your name, clean premises, trustworthy, dependable, honest More

Very pleasant reception, quick thorough service. Excellent service, explanation by Shop Foreman Grant Daly. Very pleased with overall service. Excellent service, explanation by Shop Foreman Grant Daly. Very pleased with overall service. More

Fast and friendly service - this is the best Ford dealership I have been to in Edmonton. dealership I have been to in Edmonton. More

This is the first time I have not been impressed with the dealer. My vehicle was in the shop at 0715 and was not even in for the servicing until after 1330. I also requested that my heated seats be looked dealer. My vehicle was in the shop at 0715 and was not even in for the servicing until after 1330. I also requested that my heated seats be looked at as they are not working. To charge $180.00 just for a diagnosis is crazy. I could get it do somewhere else for less I’m sure. So I was not a happy customer More

Service writer was very knowledgeable and very respectful on my concerns and went out of his way to make sure we had a ride and was setting us up for a loaner which we didn’t need but was very friendly on my concerns and went out of his way to make sure we had a ride and was setting us up for a loaner which we didn’t need but was very friendly More

Beware and go elsewhere. I was charged for a diagnosis that should have been under warranty. When I inquired about it Grant, in service, was unreasonable, uncooperative and I was charged for a diagnosis that should have been under warranty. When I inquired about it Grant, in service, was unreasonable, uncooperative and would not listen to anything I had to say. He was very dismissive and held my keys hostage until I paid for warranted work. He could care less about customer service or customer satisfaction, and even told me as such. I left feeling distraught, disrespected and unsatisfied. They have lost out on a new truck sale and any other services needed in the future. I hope it was worth it Grant. There are way better Ford dealerships in Edmonton than Waterloo Ford. Never again Waterloo. More