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Volvo Cars Unionville

Markham, ON

4.8
416 Reviews

4340 Highway #7 East

Markham, ON

L3R 1L9

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416 Reviews of Volvo Cars Unionville

November 10, 2023

Great experience with my Volvo V90 purchase. Thank you Bosco Ku and Rachel Lao and Volvo Unionville. More

by Nik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, Rachel Lao
Nov 11, 2023 -

Volvo Cars Unionville responded

Thank you Nik for sharing your positive experience with us! We're delighted to hear that you had a great time purchasing your Volvo V90, and we appreciate your acknowledgment of Bosco Ku, Rachel Lao, and the entire team at Volvo Unionville. Your satisfaction is our priority, and we're glad to know that our team contributed to making your purchase experience enjoyable. Thank you for choosing Volvo Unionville, and we hope you enjoy your new V90!

November 09, 2023

Good Customer Service representative explained in details on Electric cars features. Fast new car pick up delivery More

by Ms Anna
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, Rachel Lao
Nov 11, 2023 -

Volvo Cars Unionville responded

Thank you Ms. Anna for taking the time to share your experience with us. We at Volvo of Unionville constantly strive to improve your experience. It was a pleasure to work with you in getting you into your electric car. We noticed based on the star review that there might still be room for improvement! Your feedback is valuable to us, and if you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your business and look forward to improving your experience at Volvo Cars Unionville in the future!

October 26, 2023

Great service, Friendly staff. highly recommend friends and families to visit Pat and Bosco at unionville volvo. More

by keringliu
Recommend Dealer
Yes
Employees Worked With
Pat Lau, Bosco Ku
Oct 26, 2023 -

keringliu responded

Great service, Friendly staff. highly recommend friends and families to visit Pat and Bosco at unionville volvo.

October 24, 2023

Bosco Ku gave us the best service and lots of great information about the car. And we got what we need in the store. More

by Eve
Recommend Dealer
Yes
Employees Worked With
Bosco Ku
Nov 11, 2023 -

Volvo Cars Unionville responded

Thank you Eve for sharing your positive experience with Bosco Ku at our dealership. We're delighted to hear that Bosco provided you with excellent service and valuable information about the car. We're pleased that you found what you needed in our store. Your feedback is greatly appreciated. Thank you again for your positive review!

October 18, 2023

Excellent dealership performance at Volvo Unionville, in particular the sales and the pre-delivery service was provided smoothly, effectively and efficiently. More

by M Hung
Recommend Dealer
Yes
Employees Worked With
Pat Lau, Bosco Ku
Nov 11, 2023 -

Volvo Cars Unionville responded

Thank you Mr. Hung for taking the time to share your positive experience with us at Volvo Unionville. We're thrilled to hear that you found our dealership's performance, especially the sales and pre-delivery service, to be excellent, smooth, effective, and efficient. We're committed to maintaining these high standards for your future needs. Thank you for choosing Volvo Unionville!

August 24, 2023

I recently had a fantastic experience at Unionville Volvo. From the moment I walked in, their team provided top-notch service. Bosco helped us with the purchase of our vehicle and was knowledgeable, pa More

by michaelstewart
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang, Rachel Lao
Aug 26, 2023 -

Volvo Cars Unionville responded

Thank you Michael for sharing your fantastic experience at Unionville Volvo. We're delighted to hear that from the moment you walked in, our team provided you with top-notch service. We're especially pleased that Bosco guided you through the vehicle purchase process with knowledge, patience, and expertise. Helping you find the perfect Volvo that met your needs is what we strive for. It's great to know that the entire buying process was seamless, leaving you confident in your purchase decision. Your recommendation of Bosco and Unionville Volvo means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your trust in us and thank you for choosing Unionville Volvo.

August 06, 2023

A premier dealership that can be trusted. I can't even begin to express the quality and professionalism of this dealership. From the very start back in September 2022 when I inquired about or More

by DCaissie
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang, Rachel Lao
Aug 26, 2023 -

Volvo Cars Unionville responded

Thank you Desmond immensely for sharing your exceptional experience with us at Volvo Unionville. We are truly honored by your kind words and thrilled to have earned your trust. It's wonderful to hear that your journey with us has been marked by quality, professionalism, and trust. We're especially pleased that Bosco, your sales representative, provided you with the assistance and responsiveness you needed. We understand the significance of obtaining a specific vehicle like the V60 Polestar and we're delighted that Bosco and the Volvo Unionville team went the extra mile to ensure a seamless process for you. It's heartening to know that our communication and commitment to securing an allocation for you resulted in the delivery of your new car. We're glad that the buying process was smooth and that our team's efforts to prepare the vehicle for delivery met your expectations. Thank you for entrusting us with this journey, and we are excited about the prospect of a continued business relationship as you care for your new car. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Volvo Unionville.

August 01, 2023

I received new xc60 and bought extended warranty with David Wang on July 27 then wanted to cancel next day. David Wang told me that there is NO WAY to cancel since I had financing and only he can do is g More

by Seongwook jeon
Recommend Dealer
No
Employees Worked With
Jimmy Shen, David Wang
Aug 05, 2023 -

Volvo Cars Unionville responded

Thank you for letting our sales manager Pat to discuss with you earlier this week after your recent new car acquisition experience, and we appreciate your complete understanding of the situation. It's possible that there were some cultural differences at play, and David might have come across as firmer and more direct in explaining the initial issue with the extended warranty cancellation. Additionally, there could have been a misunderstanding, and he might have meant that it was not possible for him to process the cancellation request on the weekend. We want to take this opportunity to assure you that we have successfully cancelled the extended warranty purchase as of July 31st, 2023. Since the financing process was already completed at the bank's end last week, we can only proceed with a manual reduction of your down payment for the refund and subsequently issue a refund cheque back to you, We want to also emphasize that your monthly payment and the term registered with the bank have not been altered in any way due to the same reason. Please accept my sincere apology for any inconvenience caused, and we genuinely appreciate your understanding in this matter. If there is anything else we can assist you with, please don't hesitate to reach out. Volvo Cars Unionville management

July 30, 2023

Bosco Ku at Volvo Unionville offered best in class customer service that stood apart from other Volvo dealerships I visited. Overall the entire staff there is super customer centric and makes the expe More

by a.ravikumar_06
Recommend Dealer
Yes
Employees Worked With
Pat Lau, Bosco Ku, David Wang, Rachel Lao
Aug 05, 2023 -

Volvo Cars Unionville responded

Thank you Ravi, for taking the time to share your wonderful feedback about your experience at Volvo Unionville! We're thrilled to hear that the customer service that Bosco Ku provided you stood out from other Volvo dealerships you visited. Our team takes great pride in delivering exceptional customer-centric experiences, and we're delighted that we could make your visit truly world-class. We understand that purchasing a car is a significant decision, and we aim to make the process as smooth and enjoyable as possible for all our valued customers. Your kind words are a testament to the dedication and hard work of our entire staff, who are committed to delivering top-notch service to each person who walks through our doors. Thank you for choosing Volvo Unionville, and we genuinely appreciate your trust in us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with continued excellent service.

July 17, 2023

Bosco gave me a very detailed introduction to the difference between gasoline-electric hybrid and pure electric vehicles. I finally chose the right car for me. Thanks, Bosco. More

by Volvo 12345
Recommend Dealer
Yes
Employees Worked With
Bosco Ku
Jul 29, 2023 -

Volvo Cars Unionville responded

Thank you for your praise about your experience at Volvo of Unionville. It is our goal to support you in the journey of finding the most suitable car for you. It was our pleasure to introduce the different powertrains in our Volvo line up. We are happy to hear that you enjoy your decision. Thank you again for your kindness and we hope you enjoy your new Volvo!

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